PrettyLittleThing online shopping review

PrettyLittleThing believes that style should be accessible to all, no matter what your budget is, so it's no wonder that PLT is one of the UK's favourite go-to fashion retailers.

With so many different types of styles to choose from, you’ll never be stuck figuring out what to wear. Want to find out more? Read on as we discuss all of PLT’s pros and cons, and even how to get your hands on some exclusive discounts.

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With so many different types of styles to choose from, you’ll never be stuck figuring out what to wear. Want to find out more? Read on as we discuss all of PLT’s pros and cons, and even how to get your hands on some exclusive discounts.

Quick take


  • Options for every budget
  • Frequent sales and discounts
  • Unique pieces you won’t find elsewhere
  • Friendly customer service


  • Some online reviews report deliveries being delayed

Reviews and complaints: is PrettyLittleThing legit?

PrettyLittleThing is definitely legit, and you can take millions of customers’ words for it. As one of the leading names in budget-friendly and stylish fashion, PrettyLittleThing doesn’t disappoint when it comes to fashion that won’t disappoint customers. Many customers have used sites such as Trustpilot to review their shopping experience with PrettyLittleThing, and reviews are mostly positive, with only some claiming that there were issues with deliveries being delayed despite paying extra for speedy shipping.


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What brands can you buy at PrettyLittleThing?

PrettyLittleThing almost exclusively sells its own brands of clothing, but does have a wide array of brands available for makeup and skincare purchases, such as Maybelline and Real Techniques. PrettyLittleThing sometimes collaborates with celebrities to spice things up even more, and recently paired up with the likes of Lil Kim and Teyana Taylor.

Is PrettyLittleThing good quality?

PrettyLittleThing is known for being budget friendly, which means the pieces you get won’t necessarily withstand years of use. However, this is great if you are someone who often changes style and wants to try out the newest trends.

PrettyLittleThing sizing

PrettyLittleThing has a handy size guide which clearly demonstrates the different sizing measurements of clothing in both cm and inches, plus you can compare UK sizes with the sizing used in other countries, such as in the EU, AUS and USA.

Plus, the size guide includes the measurements used for their Tall, Petite and Plus ranges. Standard sized items such as foot size are also featured.

Are PrettyLittleThing clothes true to size?

According to customer reviews, clothes at PrettyLittleThing are generally close to the sizes they’re listed as. PrettyLittleThing offers a wide range of sizes and even includes clothes for different heights and body shapes.

Does PrettyLittleThing have plus sizes?

Yes! PrettyLittleThing has an exclusively Plus Size section, with outfits starting from size 16 and going up to size 30. Plus, there are almost 2000 stunning pieces in PrettyLittleThing’s Plus Size range!

Does PrettyLittleThing have maternity sizes?

Yes, PrettyLittleThing has an extensive Maternity section, so whether it’s a comfy pair of pyjamas you’re looking for or something a little bit more fitted for a mocktail night with your girlfriends, PLT has got it!

Does PrettyLittleThing’s have men’s and women’s sizes?

No, PrettyLittleThing does not offer men’s clothing as of right now. However, other fast fashion brands such as boohoo do sell men's clothing, where you’ll find stylish and budget friendly styles similar to those offered by PrettyLittleThing.

Can I get free shipping at PrettyLittleThing?

Yes! PrettyLittleThing offers customers the option to purchase a delivery pass called Royalty. For a one-off payment of £9.99, which works out to be just £0.83p a month, this pass entitles you to free next-day delivery for an entire year.

PrettyLittleThing payments and financing

PrettyLittleThing accepts most major credit cards, including Visa, Mastercard, American Express and Maestro, and also accepts PayPal payments. Plus, PrettyLittleThing offers several Buy now, pay later (BNPL) options including Klarna, Clearpay, and Laybuy.

Does PrettyLittleThing accept PayPal?

Yep, PrettyLittleThing accepts PayPal! Just add your item to the card and select the PayPal option for a fast checkout.

Does PrettyLittleThing have financing or buy now, pay later (BNPL) options?

Yes! PrettyLittleThing offers multiple BNPL options. You can finance your order with several different BNPL services including Klarna, Clearpay, and Laybuy.

Klarna at PrettyLittleThing

Klarna offers customers 2 ways to pay for their PrettyLittleThing orders: Either pay 30 days later, or pay in 3 interest-free instalments. Opting for the 30 days later option may be beneficial if you’re buying the same item in multiple sizes from this online-only retailer.

Clearpay at PrettyLittleThing

Clearpay offers customers just one hassle-free way to pay for their PrettyLittleThing orders. If you select Clearpay as your payment method at the PrettyLittleThing checkout the total of your order will be divided into 4 equal payments, due at 2 week intervals.

Laybuy at PrettyLittleThing

Laybuy allows customers to pay for their purchases over 6 weekly installments and doesn’t charge interest. Plus, you also have the option to overpay in advance of the six weeks, without it costing you a penny more.

PrettyLittleThing returns and exchanges

PrettyLittleThing accepts returns on most items within 28 days, starting on the day you receive your order. Items must be unworn and unwashed with all tags attached. These items cannot be returned if the hygiene seal has been opened or broken:

  • Beauty products
  • Cosmetics or perfume
  • Pierced jewellery
  • Swimwear
  • Underwear
  • Lingerie

Does PrettyLittleThing have free returns?

Yes! PrettyLittleThing offers free returns on all UK orders. Return labels are included in your parcel and you have several options to start the return process.

  • Collect+ service. Generate and print off your labels, then drop off your parcel at your nearest participating store. Keep your proof of postage and use the code given to track your package.
  • Doddle. Head to your local Doddle store with your parcel and they’ll do the rest for you.
  • Royal Mail. Simply print your own returns label and pop to your post office with your package.
  • Hermes Parcel Shop Service. You can return your PLT order via any newsagent or corner shop that offers the Hermes service.
  • Hermes Collection Service. Your collection address must be accessible to the courier and you’ll need someone there to hand over your parcel. Hermes will attempt the collection between 8am to 8pm, and you’ll be sent an estimated 4hr of the day of collection.
  • toyou. Take your labelled parcel to the youkiosk or desk at your most convenient ASDA location. Place your parcel in the dropbox or give it to an ASDA colleague.

Does PrettyLittleThing do exchanges?

No, unfortunately PrettyLittleThing doesn’t accept exchanges, so you’ll have to return the original item and place a new order.
Popular items are known to sell out fairly quickly, making it difficult to swap for a different size if it ends up not fitting.

How do I return an item to PrettyLittleThing?

To return your PrettyLittleThing order:

  1. Package the items securely. Make sure the packaging you choose is non see-through, sealable and waterproof.
  2. Complete and include your returns note that came with the parcel. Securely attach the label to your parcel.
  3. Use one of the carrier options outlined above.

Returns should take around 14 days to be refunded to your account but this can depend on transit time to the warehouse and processing times with your payment method.

PrettyLittleThing discounts and sales

PrettyLittleThing is known for having frequent sales throughout the year, including discounts that include 50-70% off everything.

Does PrettyLittleThing offer student or military discounts?

PrettyLittleThing offers a 10% student discount with Student Beans. Simply register and verify your student status via the Student Beans site for free.

PrettyLittleThing does not offer military discounts at this time.

How can I contact customer support?

PrettyLittleThing doesn’t have a phone number for customer service, so the best ways to get in touch with PrettyLittleThing can be found on PrettyLittleThing’s Contact Us page. They include:

  • Clicking the ‘Ask Madison’ icon to speak with the virtual customer advisor
  • Sending a direct message through Facebook messenger
  • Sending a direct message through Twitter via @OfficialPLT_CS
  • Send a WhatsApp message to +44 7776 592329

Make sure you include your order number or email address in your message!

PrettyLittleThing alternatives

Is PrettyLittleThing not exactly what you’re looking for? Check out other retailers with similar price tags and styles like ISawItFirst, Nasty Gal and boohoo.

How to leave a review at PrettyLittleThing

If you have any feedback for PrettyLittleThing, you can contact the Customer Service team via the options above. Alternatively you can leave a review for us at Finder using our review form.

  1. PrettyLittleThing
  2. Twitter
  3. Trustpilot
  4. StudentBeans

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