Plum app review: The AI assistant that helps you save money

The app that uses AI to help you set aside money and spend wisely.

Plum

Finder rating ★★★★★

App
Fees
Customer service
Travelling
Range of features
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In a nutshell

  • Great for “set and forget” saving – it’s easy and automatic
  • It’s free
  • Access to money isn’t instantaneous, it can take 24 hours

Plum is a smart money management app designed to automatically set aside money without you even thinking about it. It was founded in 2016, and started as a Facebook Messenger chatbot. Plum then launched the app (available on Android and iOS) which is designed to make managing your money easy, but it’s also effective for those who struggle to put that bit extra away. And the basic version is free.

Plum

Download Plum today

  • Plum automatically sets money aside for you
  • Helps you switch and save money on bills
  • Withdraw funds whenever you need
  • Analyse your spending to help you own your budget
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How does Plum work?

  • Bank account access: Plum users give it access to their bank accounts in a read-only view using the latest biometric security measures.
  • Plum adapts to you: Plum’s smart software analyses and understands patterns in your income and spending habits to recognise the most effective way for savings to be made.
  • Auto-deposits: Once Plum calculates a suitable amount to be put aside each week, this amount is automatically transferred through direct debit into your Plum account to be held until you withdraw it.
  • Notifications: The Plum app can send you notifications about the amounts you’ve put aside, daily or weekly balance updates, and bills you could switch to save money.
  • Flexibility and accessibility: You can withdraw or deposit more money, keep a record of your deposited amount and even invest your savings directly through the app.
  • Spending insights: Plum keeps you informed with customisable updates to monitor your account activity.

Investing with Plum

Plum also gives you the option to invest some, or all, of your deposited money. You can choose between a range of investment funds, kept in a stocks and shares ISA or a general investment account. You should consider carefully which of these portfolios (you can choose multiple) is best for you, depending on your expertise and risk appetite. You can start investing with just £1.

What can you invest in with Plum?

Through the Plum app, you can choose how much to invest in a range of investment funds, or automatically allocate a set percentage of your auto-deposits to go towards those funds. Examples of the investments funds available include “Tech Giants” (which includes shares of tech leaders such as Apple, Facebook and Google), or “Slow & Steady” (a mix of bonds and stocks).

Here are the portfolios available:

Portfolio nameTypes of investmentRisk
Tech GiantsInvest in technology shares6/7
Clean and GreenInvest in companies selected for their Social Responsibility5/7
Rising StarsInvest in the growth of new giants in Asia and Africa6/7
MedicsInvest in shares of healthcare, pharmaceuticals and biotechnology companies6/7
Balanced EthicalA mix of assets based on their environmental, social and governance (ESG) criteria 5/7
Growth ethicalInvest in global companies selected for their environmental, social and governance (ESG) track record5/7
American DreamInvest in US company shares that tracks the performance of the S&P total market index5/7
Best of BritishInvest in the 100 largest public companies in the UK5/7
European EssentialsInvest in large and mid-sized companies in developed markets in Europe.5/7
Slow and Steady20% shares and 80% bonds. This fund expects to get moderate returns and is better protected from losses.3/7
Balanced Bundle60% shares and 40% bonds. This fund has a balanced combination of shares and bonds.4/7
Growth Stack80% shares and 20% bonds. This fund has high potential returns but is higher risk.5/7

How do I withdraw my Plum investments?

In terms of withdrawals, you can withdraw your investments as often as you wish, although it can take up to 5 days for the money to return to your account.

If you do decide to invest, keep in mind that your capital is at risk and that you could get back less than you invested.

What investment accounts are available with Plum?

You can choose between 3 accounts:

  • Plum ISA
  • Plum general investment account
  • Plum self invested personal pension

Plum general investment account

This account is a standard investment account. There aren’t any tax benefits, so people usually choose this one if they’ve used their ISA allowance already.

You can invest in the same portfolios as with the other accounts. You may be liable to pay tax on profits over £12,300 in each tax year.

Plum self invested personal pension

Plum has recently launched its SIPP, which lets you save up for your retirement. It’s designed to be automated and flexible. You can pay into your SIPP the same way as with its other products, and you can move existing pensions into your Plum SIPP.

The main benefit is that you can see all of your accounts in one place and invest in its huge range of funds.

Pensions can’t be cashed out until you turn55, but you do get tax relief from the government, which Plum applies for on your behalf.

Plum ISA

With Plum’s ISA you can use your annual ISA allowance, which means that you can invest up to this amount each tax year without paying any tax on your profits. The allowance for the 2021/2022 tax year is £20,000.

Plum’s fees and limits

It’s free to start setting aside money with Plum. The free Plum Basic plan includes the app download and registration, as well as unlimited deposits and withdrawals, and the automatic deposit feature and bill analysis.

But there are fees for investing your money with Plum:

  • Investment fee. This is £1 per month after your first month (it’s the fee for using Plum Plus, the minimum plan you’ll need to subscribe to if you’d like to use Plum’s investment features).
  • Fund management and provider fee. The fund management fee is between 0.06% and 0.90% a year, depending on which fund you choose. Additionally, there is a 0.15% annual provider fee. Both fees average to an annual fee of 0.51%. So if you invest £1,500, Plum will cost you an average of £18 a year.

As well as Plum Basic (free) and Plum Plus (£1 a month), there’s a third tier called Plum Pro, which costs £2.99 per month after a 30-day free trial. As well as the investment features you get with Plum Plus, you can unlock additional functionalities, such as cashback at certain retailers, a monthly spending “diagnostics” report and the “rainy day saver”. We go into more detail about Plum Pro below.

What is Plum Pro?

This is the premium Plum account tier, which costs £2.99 per month after a 30-day free trial.

With Plum Pro, you’ll get all the functionality available with Plum Basic and Plum Plus, as well as the following features:

  • Rainy day savings rule – literally an option you can choose to put more money aside on the days when it’s forecast to rain
  • 52-week saving challenge – this weekly, year-long savings option would see you put aside £1 more than the previous week
  • Pay days – this setting can be configured to deposit an additional lump sum into your Plum account when your salary first hits your bank
  • Diagnostics – a monthly report that shows your spending grouped by categories
  • True balance – calculates how much of your available balance is safe to spend once any regular bill payments have been accounted for
  • Cashback – this rewards you with up to 11% back when you use the app to shop with one of Plum’s partner brands
  • Splitter tool – to automatically apportion your deposits between different Pockets
  • Interest Pockets (see our section below)

Plum’s new Interest Pockets

In September 2020, Plum unveiled a new Interest Pockets feature, which enables its customers to earn interest on the money that they set aside in the app for the first time. When users create a new Pocket (which is a savings pot for a specific goal), they are now given the option to choose between a regular Pocket and one that pays interest.

Subscribers of the Plum Plus and Plum Pro plans can open an easy access Interest Pocket that currently pays interest of 0.55% AER. Plum Plus subscribers can open a single Interest Pocket, while those paying for Plum Pro are able to create multiple Interest Pockets.

In November 2020, easy access Interest Pockets were also extended to Plum Basic users, although the interest rate available to them is currently 0.35% AER.

Money set aside in Plum’s new Interest Pockets will be held on trust with the Investec banking group, which means these funds will be protected by the Financial Services Compensation Scheme.

Is Plum safe?

Apart from money deposited in Interest Pockets, funds held in a general Plum account are not specifically covered by the Financial Services Compensation Scheme (which protects deposits of up to £85,000), as the company is not a licensed bank. But Plum is authorised and regulated by the FCA as an e-wallet money agent of PayrNet (a subsidiary of Railsbank), which allows it to provide users with an e-wallet. Customer funds are held in a pooled account at a UK bank chosen by PayrNet and are protected by safeguarding rules.

Plum also considers its users’ safety and security a top priority – and here are some of the ways Plum works to keep you safe:

  • Plum never stores, or accesses, your bank login details.
  • Plum receives read-only access to your transaction data, so has very limited information.
  • Plum only receives money through a direct debit, which you can cancel at any time.
  • Plum uses symmetric cryptography (AES) to store any sensitive data.
  • Plum uses state-of-the-art password algorithms.
  • Plum uses 256-bit TLS encryption to communicate between the browser and its servers.
  • Plum is a registered data controller and always acts in compliance with the Data Protection Act.
  • Plum runs its servers on Amazon’s cloud, which is trusted by some of the biggest financial institutions in the world.

What does the Plum app look like?

Plum_app

How does Plum make money?

Plum was heavily funded through its startup phase by crowdfunding campaigns. However, now it’s established it looks to create its own revenue through two main revenue streams:

  • Charging fees for its investment options (including its monthly subscription fees for Plum Plus and Plum Pro).
  • Finding its customers better deals on their bills and getting an introductory fee for facilitating any switches.

Finder spoke to Plum to learn more.

Pros and cons of Plum

Pros

  • Set aside your money easily and automatically.
  • Free to register and use.
  • Contact Plum easily through its Android and iOS app.
  • Withdraw money 24/7 and receive it within 24 hours (and often, within 15 minutes).
  • Money in your Plum account is held by PayrNet, an EU-licensed e-money provider, which means the funds you have with Plum are safeguarded.
  • Plum’s algorithm prevents auto-deposits taking you into your overdraft (unless you manually deposit money when you’re in your overdraft).
  • Chance to grow your money by investing.
  • Option to open an interest-paying Interest Pocket.

Cons

  • If you choose to invest with Plum, you need to remember that as always when investing, your capital is at risk.
  • Customer funds are not protected by the Financial Services Compensation Scheme (apart from the money in Interest Pockets, which is held on trust at the Investec banking group).
  • Access to money isn’t instantaneous, it can take 24 hours.
  • Plum team is only contactable during office hours (09:00–17:00 from Monday to Friday and 10:00–16:00 on Saturday and Sunday).

Our verdict

Saving is not an especially fun task, and while we all want to be doing it, doing the actual maths and remembering to transfer the money every week or every month requires a lot of commitment. So why not have it done automatically by Plum?

It’s a very smart concept, although there are a few drawbacks to consider. The main one is that Plum’s general account does not pay any interest. So your money won’t be growing unless you open an Interest Pocket, or you decide to invest your funds, which of course entails a whole different set of risks and issues. Get started by downloading the app.

Overall, Plum can be a smart and fun way to put money aside without doing much budgeting, or even having to go into your current account to manually make a transfer. Plum has started to offer interest-paying Interest Pockets, and also has a good range of investing options, some of which are suitable for beginners.

All investing should be regarded as longer term. The value of your investments can go up and down, and you may get back less than you invest. Past performance is no guarantee of future results. If you’re not sure which investments are right for you, please seek out a financial adviser. Capital at risk.

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