Paysend

Paysend review

Speedy money transfers to 150+ countries, but pay attention to the offered exchange rates.

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Finder rating
★★★★★
Expert analysis
Straightforward fee structure of £1 per transfer
Doesn’t offer the mid-market exchange rate
Paysend is a UK-based money transfer company. It offers transfers to multiple countries around the world, and is continually adding more. But because Paysend is 100% online in the UK, you can’t pay in cash. However you can arrange for your recipient to receive cash in some locations.
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Please note: You should always refer to quotes you receive from transfer services themselves directly for exact amounts as they may vary from our estimates.

Paysend pros and cons

Pros

  • Straightforward fee structure. When sending from the UK the fee will always be £1.
  • Fast. Paysend estimates delivery within minutes for most transfers.
  • Clean and simple app. If you frequently need to transfer overseas, using a service with a good app can make life easier.
  • 24/7/365 support. Contact Paysend anytime through chat or email when you need help.

Cons

  • Account verification can take a while. Creating your account is fast, but verifying your account to raise your limits can take up to a business week or more.
  • Exchange rate markups. Paysend makes money by offering less-than-ideal exchange rates on transfers.

How much are Paysend’s transfer fees?

Paysend keeps its fee structure simple and transparent. When sending from the UK to any of its 150+ countries, the fee will always just be £1. That’s it.

If you are sending from the US it’s $2 and €1.50 when sending from the EU.

How are Paysend’s exchange rates?

Paysend doesn’t offer the mid-market exchange rate, which is the best possible rate for your exchange. Instead, it adds a margin onto the exchange to make money. To help read the table below; the higher the margin, the less money your recipient will get.

When we checked on 9 August 2022, Paysend’s exchange rates were as follows:

Note: Paysend updates its rates daily, so these numbers are just an indication.

TransferPaysend rateMid-market rateMargin
GBP to EUR1.16901.180.94%
GBP to CNY8.06998.191.49%
GBP to INR95.246796.371.18%
GBP to HKD9.41099.511.05%
GBP to KES142.7878144.541.23%

What are the ways I can send money abroad with Paysend?

Transfer methods through Paysend are a bit limited:

  • Delivery to bank account
  • Delivery to bank debit card

The availability of these methods varies depending on what country you’re sending to.

How to send a money transfer with Paysend

Signing up with Paysend can be done online or through the mobile app. Just follow these steps to make your first money transfer:

  1. Provide your phone number.
  2. Enter your name and date of birth.
  3. Enter your home address, including apartment or suite numbers.
  4. Provide an email.
  5. Agree to terms and conditions.
  6. Verify your email and phone number.
  7. Start sending money.

What are Paysend’s payment options?

Paysend allows you to pay in a few ways:

  • Credit card (Mastercard or Visa)
  • Debit card (Mastercard or Visa)
  • Bank account

There are no additional fees from Paysend as a result of how you pay. Just double check with your bank or credit card company as fees may apply on their end.

How long does an international transfer with Paysend take?

According to Paysend, most transfers happen in a few minutes or less. However, there are some factors that may influence the time it takes for your money to arrive:

  • Bank accounts: instant or up to five business days. Paying by or sending to a bank account may delay your transfer by a few business days depending on the bank’s processing times.
  • Debit and credit cards: typically instant. Card transfers through Paysend typically process and are delivered within a few minutes at most.

What currencies can I send with Paysend?

Paysend offers transfers to more than 100 currencies, including:

  • Bangladesh: Bangladesh taka (BDT)
  • China: Chinese yuan (CNY)
  • Europe: Euro (EUR)
  • Hong Kong: Hong Kong Dollar (HKD)
  • India: Indian rupee (INR)
  • Japan: Japanese yen (JPY)
  • Kenya: Kenyan shilling (KES)
  • New Zealand: New Zealand dollar (NZD)
  • Philippines: Philippine peso (PHP)

Paysend reviews

Overall, Paysend reviews are positive, with a Trustpilot score of 4.5 out of 5 stars when we checked on 22 July 2022. Paysend has more than 29,600 Trustpilot reviews, with 87% of those rated Excellent.

Also, Paysend has manually invited people to leave a review on Trustpilot, which may encourage higher reviews. It has responded to 88% of the negative reviews on Trustpilot, and typically does so within two days.

How much money can I send with Paysend?

Paysend limits your account so you can only send up to £800 per six-month period until you verify. Upgrading your account will require ID verification, which may include submitting proof of identification, such as your passport number, and details on your income.

Is Paysend safe to use?

Paysend is registered with the FCA (Financial Conduct Authority) in the UK. To keep your money safe, Paysend uses:

  • Bank-level security: All money transferred through Paysend uses the same security as your bank.
  • 24/7 customer service: If you ever have a problem you can contact Paysend at any time.
  • 2FA: Two-factor authentication helps keep your account even safer by preventing logins without access to your phone number.

Is there a Paysend app?

Screenshot of Paysend mobile app

Yes, Paysend has an app on both Google Play and the App Store. The app makes it possible to:

  • Log in using biometrics. Both face and fingerprint recognition can be used to log in.
  • Check exchange rates on the go. Up-to-date currency exchange rates and fees can be found in the app.
  • Track transfer.See what stage your transfer is in and contact customer support with any questions.
Google Play Store3.9 out of 5, based on 93,200 customer reviews
Apple App Store4.2 out of 5, based on 1,800 customer reviews

Ratings collected 22 July 2022

The verdict: Are Paysend international transfers any good?

Overall, Paysend is a fairly straightforward way to send money internationally. With flat fees, competitive exchange rates and typically quick transfer speeds you can send money with ease. However, Paysend doesn’t send everywhere in the world and could have better rates, so be sure to compare money transfer companies before settling for one.

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