Review: Neteller money transfers

Neteller offers instant transfers in 20+ currencies to other Neteller account holders, but beware expensive fees, bad reviews and questionable customer service.

Updated Mar 24, 2020

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Good for instant transfers to another Neteller account.

Not so good if you want a cheap and simple transfer process.

What's in this guide?

Neteller exchange rates and fees
Available currencies
What types of transfers can you make with Neteller?
How long does a transfer with Neteller take?
What payment methods does Neteller accept?
Is Neteller safe to use?
How to register
How do I make an international money transfer with Neteller?
What is Neteller?
In a nutshell
How does Neteller compare to other services?
Frequently asked questions

Neteller exchange rates and fees

Neteller charges a transfer fee of 1.45%. In addition, you’ll be charged a 2.5% processing fee to deposit money in your Neteller account before it can be transferred.

Neteller also adds a margin to the interbank mid-market exchange rate. Plus, it charges a foreign exchange processing fee of 3.99% (for non-VIP members; 1% for VIP members), which it claims is to protect against exchange rate fluctuations.

Available currencies

You can use Neteller to transfer money into 22 different currencies. Some of the most popular currencies that Neteller covers include:

EUR euro
USD United States dollar

PLN Polish zloty
SKK Swedish kronor

DKK Danish krone
CAD Canadian dollar

AUD Australian dollar
INR Indian rupee

What types of transfers can you make with Neteller?

Neteller lets you send money to another Neteller account, via email or by mobile phone.

How long does a transfer with Neteller take?

Neteller says you can send and receive money around the world instantly.

If the recipient is a Neteller member, the funds will be automatically credited to their account.
If they don’t have a Neteller account, they’ll get an email explaining you’re trying to send them funds and they will need to register for a Neteller account within 30 days to receive the funds.

What payment methods does Neteller accept?

Money is transferred through your Neteller account, so you’ll need to add funds there. You can add money in various ways, including with a debit or credit card, Rapid Transfer, a Skrill e-wallet or a Paysafe card. Be aware that you’ll be charged a 2.5% processing fee to deposit money.

Transfers typically take Clock icon for transfer speed

1 day

Is Neteller safe to use?

Regulation: Regulated by the FCA
Security: Neteller says it holds 100% of your account balance in trust accounts. Logging in and making transfers requires two-step verification.

Established: 2000
Customers: Claims to have over 23 million account holders worldwide*
Reviews: Rated as “Bad”, a 1.4 out of 5, on Trustpilot based on more than 580 reviews*

*According to Neteller and Trustpilot on 19 February 2020

How does Neteller make money?

Neteller makes money by charging various transfer fees and by adding a margin to the interbank exchange rate.

How to register

How do I make an international money transfer with Neteller?

What is Neteller?

Neteller is owned and operated by Paysafe Financial Services Limited, which also owns Paysafe card and Skrill, the digital wallet account. Based in the UK, Neteller is a payment processing service that is popular with the British online casino and gambling industry.

In a nutshell

Pros

Instant transfers. Neteller says you can send and receive money around the world instantly – all you need are funds in your account and a recipient’s email or mobile number.

Cons

Expensive. Neteller charges at least three different fees including adding money to your account, transfer fees and foreign exchange processing fees.
Recipient must have a Neteller account. They’ll need to sign up with Neteller within 30 days of the transfer in order to receive the money.
Bad reviews. Neteller is rated as “Bad”, 1.4 out of 5, on Trustpilot based on more than 580 reviews.*
Questionable customer service. The reviews on Trustpilot mention poor and slow customer support.

*According to Trustpilot on 19 February 2020

How does Neteller compare to other services?

Table: sorted by a combination of service offering and the amount your recipient will receive

The table below shows the fees and exchange rates you can expect from other money transfer specialists compared with Neteller. Compare it with other providers to see if it’s the best option for you to send money abroad.

I want to send

Min. Transfer Amount	Transfer Speed	Online Transfer Fee	Rate	Amount Received	Description	CTA	Details
GBP 2,000	1 day	GBP 0.00	1.102	EUR 11,024	Get bank-beating exchange rates and no fees when you transfer with TorFX.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 2,000.00 Transfer methods Online, Phone Transfer options N/A Customer service Phone, Email Available currencies AED, AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HRK, HUF, ILS, JPY, NOK, NZD, PLN, SEK, SGD, THB, TRY, USD, ZAR Go to site Read the full review
GBP 5,000	Same day	GBP 0.00	1.102	EUR 11,024	Universal Partners FX offers competitive exchange rates and same-day transfers for 100+ currencies.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 5,000.00 Transfer methods Online, Phone, Bank Account to Bank Account Transfer options Regular payments, One off payments, Market orders, Forward contracts Customer service Phone, Email Available currencies AED, ALL, AMD, ANG, AOA, ARS, AUD, BBD, BDT, BGN, BHD, BMD, BND, BOB, BRL, BSD, BWP, CAD, CDF, CHF, CLP, CNY, CRC, CVE, CZK, DJF, DKK, DOP, DZD, EGP, ETB, EUR, FJD, GBP, GEL, GHS, GMD, GNF, GTQ, GYD, HKD, HNL, HRK, HUF, IDR, ILS, INR, JMD, JOD, JPY, KES, KRW, KWD, KYD, KZT, LKR, LRD, LSL, MAD, MDL, MGA, MRO, MUR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PEN, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SAR, SCR, SEK, SGD, SLL, SRD, STD, SZL, THB, TND, TRY, TTD, TWD, TZS, UAH, UGX, USD, UYU, XAF, XCD, XOF, XPF, ZAR Go to site Read the full review
GBP 2,000	1 day	GBP 0.00	1.102	EUR 11,024	Make transferring money abroad as simple and safe as possible with bank-beating exchange rates - online, via the app or over the phone.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 2,000.00 Transfer methods Online, Phone Transfer options N/A Customer service Phone, Email Available currencies AED, AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HRK, HUF, ILS, JPY, NOK, NZD, PLN, SEK, SGD, THB, TRY, USD, ZAR Go to site Read the full review
GBP 5,000	1 day	GBP 0.00	1.102	EUR 11,024	Take advantage of fee lock-ins and live bookable rates, helping you save up to 85% in hidden bank fees.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 5,000.00 Transfer methods Online, Phone Transfer options N/A Customer service Phone, Email Available currencies AUD, BDT, BMD, CAD, CNY, DZD, EUR, GBP, HKD, ILS, INR, JMD, JPY, NZD, PHP, PLN, RUB, USD, ZAR Go to site Read the full review
GBP 2,500	Same day	GBP 0.00	1.102	EUR 11,024	Central FX’s dedicated private client team will guide you through the money transfer process from first call to final payment.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 2,500.00 Transfer methods Online, Phone, Bank Account to Bank Account Transfer options Regular payments, One off payments, Market orders, Forward contracts Customer service Phone, Chat, Email, Branch Available currencies AED, AUD, BBD, BGN, BHD, BRL, BWP, CAD, CHF, CNY, CZK, DKK, EUR, GBP, GHS, GMD, HKD, HNL, HRK, HUF, IDR, ILS, JOD, JPY, KES, KWD, KYD, LSL, MAD, MUR, MXN, NOK, NZD, OMR, QAR, RON, RSD, RUB, SAR, SEK, SGD, SZL, THB, TND, TRY, UGX, USD, ZAR, ZMW Go to site Read the full review
GBP 1	Same day	GBP 0.00	1.102	EUR 11,024	Whatever amount you transfer, XE will not charge you a fee for using their service.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 1.00 Transfer methods Online, Phone, Bank Account to Bank Account Transfer options Regular payments, One off payments, Market orders, Forward contracts Customer service Phone, Email, Branch Available currencies AED, AMD, AUD, BAM, BBD, BDT, BGN, BHD, BND, BRL, BWP, CAD, CHF, CLP, CNY, COP, CRC, CVE, CZK, DKK, DOP, EUR, FJD, GBP, GEL, GTQ, HKD, HNL, HRK, HUF, IDR, ILS, JMD, JOD, JPY, KES, KRW, KWD, KZT, LKR, LSL, MAD, MKD, MUR, MWK, MXN, MYR, NAD, NOK, NZD, OMR, PEN, PGK, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SAR, SBD, SCR, SEK, SGD, SZL, THB, TND, TOP, TRY, TTD, TWD, TZS, UGX, USD, VUV, WST, XCD, XPF, ZAR Go to site Read the full review
GBP 3,000	1 day	GBP 0.00	1.102	EUR 11,024	Get no fees as a Finder customer when you transfer your money overseas with Global Reach.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 3,000.00 Transfer methods Online, Phone Transfer options N/A Customer service Phone, Chat, Email Available currencies AED, AUD, BBD, BGN, BHD, BSD, BWP, CAD, CHF, CZK, DKK, EUR, GBP, GHS, HKD, HRK, HUF, ILS, ISK, JOD, JPY, KES, KWD, KYD, LKR, MAD, MUR, MXN, NOK, NZD, OMR, PKR, PLN, QAR, RON, RUB, SAR, SEK, SGD, THB, TND, TRY, TTD, UGX, USD, XCD, ZAR Go to site Read the full review
GBP 1	1 - 2 days	GBP 1.99	1.092	EUR 10,922	Special offers like free transfers and better exchange rates available for new customers. Quick, affordable transfers around the world with both express and economy options.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 1.00 Transfer methods Online, Bank Account to Bank Account, Cash Transfer Transfer options N/A Customer service Phone, Chat, Email Available currencies ARS, BDT, BGN, BOB, BRL, CLP, CNY, COP, CRC, CZK, DOP, EGP, ETB, EUR, GBP, GHS, GTQ, GYD, HNL, HRK, HTG, HUF, IDR, INR, JMD, KES, KMF, KRW, LKR, MAD, MXN, MYR, NGN, NIO, NPR, PEN, PHP, PKR, PLN, PYG, RON, RWF, THB, TND, TRY, TZS, UGX, USD, UYU, VND, XAF, XOF, ZAR Go to site Read the full review
GBP 5	2 days	EUR 3.00	1.101	EUR 11,012	Special offer: Zero fees on your first 10 transfers. Get bank-beating exchange rates and fast transfer times on 15+ popular currencies.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 5.00 Transfer methods Online Transfer options N/A Customer service Phone, Email Available currencies AED, AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, IDR, ILS, INR, NOK, NZD, PHP, PLN, SEK, SGD, THB, USD, ZAR Go to site Read the full review
GBP 10	Within an hour	GBP 2.00	1.101	EUR 11,007	First two transfers free for new customers. Instant or 1 hour transfers to over 50 countries, send money directly to bank accounts or over 280,000 cash pickup points.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 10.00 Transfer methods Online, Phone, Agent, Cash Transfer Transfer options N/A Customer service Phone, Email, Branch Available currencies AED, ALL, AMD, AOA, ARS, AUD, AZN, BAM, BBD, BDT, BGN, BHD, BIF, BMD, BOB, BRL, BWP, CAD, CHF, CLP, CNY, COP, CRC, CVE, CZK, DKK, DOP, DZD, EGP, ETB, EUR, FJD, GBP, GEL, GHS, GMD, GNF, GTQ, HKD, HNL, HRK, HTG, HUF, IDR, ILS, INR, ISK, JMD, JOD, JPY, KES, KGS, KHR, KMF, KRW, KWD, LAK, LBP, LKR, MAD, MDL, MGA, MNT, MRO, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PEN, PGK, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SAR, SBD, SCR, SEK, SGD, SLL, SZL, THB, TJS, TND, TOP, TRY, TTD, TWD, TZS, UAH, UGX, USD, UYU, VEF, VND, VUV, WST, XAF, XOF, XPF, ZAR, ZMW, ZWD, BYN Go to site Read the full review
GBP 50	Same day	GBP 2.99	1.096	EUR 10,954	Use promo code 3FREE to send your first 3 transfers with no fee. Conditions apply. An online money transfer service with cash pick-up, bank account to bank account and airtime transfers available.	Go to site	Compare	Show details	Details Minimum transfer amount GBP 50.00 Transfer methods Online Transfer options N/A Customer service Chat, Email Available currencies AED, ALL, AMD, AOA, ARS, AUD, BAM, BBD, BDT, BGN, BHD, BIF, BOB, BRL, BWP, CAD, CHF, CLP, CNY, COP, CRC, CVE, CZK, DKK, DOP, EGP, ETB, EUR, FJD, GBP, GEL, GHS, GMD, GNF, GTQ, HKD, HNL, HRK, HTG, HUF, IDR, ILS, INR, ISK, JMD, JOD, JPY, KES, KGS, KHR, KMF, KRW, KWD, KYD, LAK, LBP, LKR, LRD, LSL, MAD, MDL, MGA, MRO, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PEN, PHP, PKR, PLN, PYG, QAR, RON, RUB, RWF, SCR, SEK, SGD, SLL, SOS, SRD, THB, TJS, TND, TOP, TRY, TZS, UAH, UGX, USD, UYU, VND, WST, XAF, XCD, XOF, ZAR, ZMW, BYN Go to site Read the full review

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

Frequently asked questions

There are two situations in which you can cancel a transfer:
- If the recipient doesn’t have a Neteller account yet, so the transaction is still pending
- If the email address is wrong
In the “History” section of your Neteller account just click on the pending money transfer transaction and select “Cancel”.

Thank you for your feedback!

Anna Kierstan

Anna Kierstan is an associate editor at Finder, specialising in money transfers and cryptocurrency. She has more than 15 years’ experience in publishing and journalism, working as an editor for brands including HSBC, Which?, NFU Mutual, Weight Watchers and AXA. She has a first-class degree in Linguistics and Philosophy from University College London and Masters degrees in Journalism and Translation. She likes to collect art and animals.

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Review: Neteller money transfers

Neteller offers instant transfers in 20+ currencies to other Neteller account holders, but beware expensive fees, bad reviews and questionable customer service.

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