Review: Mukuru international money transfers

Quick, affordable transfers to more than 10 countries in Africa.

Last updated:

Quick verdict

Good for
  • Cash pick-ups
  • Quick deliveries
  • Sending money to Africa
  • Using your mobile to send money
  • Bank transfers from Europe
Not so great for
  • Sending money to countries outside of Africa
  • Sending money transfers of £600+ without ID verification
  • Bank transfers from Africa

Mukuru exchange rates and fees

Mukuru’s fees depend on the country and currency for your transfer, but all fees and rates are explained upfront and are included in your cost before booking your transfer.

Available currencies

Mukuru currently supports money transfers to select countries mainly in Africa. Some of the more popular currencies include:

  • KES Kenyan shilling
  • LSL Lesotho loti
  • MWK Malawian kwacha
  • MZN Mozambican metical
  • ZMW Zambian kwacha
  • NGN Nigerian naira
  • ZAR South African rand

What types of transfers can you make with Mukuru?

Mukuru specialises in single transfers to friends and family, whether over the phone, through the app, online or through one of its branches. You can’t set up a recurring transfer through Mukuru and it doesn’t specialise in business transfers.

You can make transfers to any of the following, depending on the country you’re sending to:

  • Bank account. The money will be deposited directly into the bank account you choose. You’ll need to know the SWIFT code as well. This option is currently available for all supported countries.
  • Cash pick-up location. You can send money to a cash pick-up location for your recipient to collect. If you choose this option, the person picking it up will need a valid photo ID on hand and the reference number. You’ll only be able to use this for transfers to Zimbabwe, Malawi, Namibia and Zambia.
  • Mobile wallet. Send to your recipient’s smartphone wallet. This option is helpful if your recipient doesn’t have a bank account and isn’t near a cash pick-up location. You can use it in Zimbabwe, Malawi and Mozambique.
  • Top-up card collection. This is used when you want to send money directly to your recipient’s card. You’ll need their card number and address. This is currently only available in Zimbabwe.

How long does a transfer with Mukuru take?

Once a debit or credit card has been verified, transfers are instant, much the same as paying with cash. Transfers from a bank account will typically arrive the next business day.

What payment methods does Mukuru accept?

The supported payment methods vary depending on where you are in the world, but from Europe, you’ll be able to pay through a bank transfer or by debit or credit card.

From the countries within Africa, you’ll have the option of paying for a transfer by making a cash deposit at one of Mukuru’s partner branches or by using your debit or credit card. Keep in mind that paying by credit card ends up adding a percentage fee on top.

Is Mukuru safe to use?

  • Security and regulation: Government-regulated with card verification for all users.
  • Established: 2006
  • Reviews: Trustpilot gives Mukuru a score of 1.9 out of 5, based on 30 reviews.*

*According to Trustpilot on 26 February 2020.

How does Mukuru make money?

Mukuru charges a fixed fee depending on how much money you transfer. It also makes money by adding a margin to the exchange rate it offers. You can find out the exchange rate through Mukuru’s price-check tool online. Always check you have a favourable rate before proceeding with any transaction.

How to register an account

What is Mukuru?

Launched in 2006, Mukuru is a digital international money transfer service based in the UK offering remittances to more than 10 countries, mainly in Africa.

Mukuru was essentially created to help people move money within Africa and claims to be one of the easiest ways to send money and receive cash within the continent.

In a nutshell

Pros

  • Transfer without verification. Up to £600 can be transferred without ID verification.
  • Low, transparent fees. You’ll see your total fees before booking your transfer.
  • High transfer amounts. Transfers of £4,000+ with proof of income or a bank statement.
  • Simple registration. It’s easy and fast to register and set up a transaction online.

Cons

  • Limited payment methods. While anyone in Europe can transfer money through their bank, wire transfers are not available from within Africa as only cash or card transfers are supported.
  • Limited customer reviews. Very few customers have left reviews so it’s important that you check you’re happy with the transfer deal on offer before proceeding.

How does Mukuru compare to other providers?

Table: sorted by a combination of service offering and the amount your recipient will receive

Check out some of Mukuru’s competitors in the table below to see how it compares:

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
GBP 2,000 1 day GBP 0.00 1.214 USD
6,072
TorFX guarantee to beat any competitor's exchange rate for a transaction (conditions apply)
(Conditions apply)
Go to site Show details
GBP 5,000 Same day GBP 0.00 1.222 USD
6,109
Universal Partners FX offers competitive exchange rates and same-day transfers for 100+ currencies. Go to site Show details
GBP 3,000 1 day GBP 0.00 1.214 USD
6,072
Get no fees as a Finder customer when you transfer your money overseas with Global Reach. Go to site Show details
GBP 1 1 - 2 days GBP 0.00 1.222 USD
6,109
Whatever amount you transfer, XE will not charge you a fee for using their service. Go to site Show details
GBP 2,000 1 day GBP 0.00 1.214 USD
6,072
Make transferring money abroad as simple and safe as possible with bank-beating exchange rates - online, via the app or over the phone. Go to site Show details
GBP 2,500 1 day GBP 0.00 1.214 USD
6,072
With 17 years of foreign exchange expertise, OFX know the money transfers business very well, offering facilities for one-off and recurring transfers. Go to site Show details
GBP 5,000 Same day GBP 0.00 1.214 USD
6,072
Clear Capital specialises in sending over 150 currencies abroad for both individuals and businesses. Expect to receive a dedicated account manager and same-day transfers. Go to site Show details
GBP 2,500 Same day GBP 0.00 1.214 USD
6,072
Central FX’s dedicated private client team will guide you through the money transfer process from first call to final payment. Go to site Show details
GBP 5,000 1 day GBP 0.00 1.22 USD
6,100
Take advantage of fee lock-ins and live bookable rates, helping you save up to 85% in hidden bank fees. Go to site Show details
GBP 1,000 1 - 2 days GBP 0.00 1.214 USD
6,072
Better exchange rates for Finder customers.
Send 60+ currencies at competitive rates and no fees. If you find a better eligible quote, WorldFirst will beat it.
Go to site Show details
GBP 1 1 - 2 days GBP 1.99 1.211 USD
6,051
Special offers like free transfers and better exchange rates available for new customers.
Quick, affordable transfers around the world with both express and economy options.
Go to site Show details
GBP 5 2 days EUR 3.00 1.221 USD
6,103
Special offer: Zero fees on your first 10 transfers.
Get bank-beating exchange rates and fast transfer times on 15+ popular currencies.
Go to site Show details
GBP 50 Same day GBP 2.99 1.221 USD
6,102
Use promo code 3FREE to send your first 3 transfers with no fee. Conditions apply.
An online money transfer service with cash pick-up, bank account to bank account and airtime transfers available.
Go to site Show details

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

Frequently asked questions

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site