Virgin Media Mobile

Virgin Mobile plans review

Our review of Virgin Mobile sets out its typical packages, Finder score, and pros and cons.

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Finder score
★★★★★
Expert analysis
Bundles discounts
Mixed customer service reviews

When it was set up in 1999, Virgin Mobile was one of the world’s first Mobile Virtual Network Operators (MVNOs). These are companies that sell call plans for mobile phone users, but don’t own their own network infrastructure. Instead they “piggyback” onto an existing operator’s network.

New customers to Virgin Mobile, which is now part of Virgin Media O2, use the Vodafone network to make calls, send texts and download data.

Virgin Mobile offers a range of pay-monthly handset contracts (with 24-month and 36-month commitments) and SIM-only deals (with 12-month and 24-month commitments).

The brand also offers “family” discounts for customers who buy several SIM plans. As part of the larger Virgin Media brand, Virgin Media broadband customers can sometimes benefit from bundle discounts on mobile plans.

Compare Virgin Mobile against its rivals

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Virgin Mobile tariffs and service

Virgin Mobile
NetworkVodafone
Contracts with a handset
SIM-only contracts
PAYG tariffs
Offers 5G data
Plan length from12 months
Cost of European roamingFree
LinkGo to site

How can Virgin Mobile customers manage their account?

Virgin Mobile
Manage account via smartphone app
Live chat support
Phone support
Email support

Virgin Mobile customer reviews

Regulator Ofcom carries out a survey of mobile network customers every year to gauge their satisfaction with their provider. According to data from the 2020 survey, the latest year for which full data is available, 88% of Virgin Mobile customers told Ofcom that they were satisfied with the overall service they received. This score was below the industry average of 90% last year, and the lowest score among large UK mobile providers.

Unfortunately 13% of Virgin Mobile customers questioned said they had a reason to complain about their service last year. This is 3 percentage points above the industry average for that year.

This theme carries over into reviews posted on the consumer website Trustpilot, where the firm gets an overall customer score of 1.2 stars out of 5, based on 2,900 reviews posted. The overwhelming majority of reviewers (92%) rated Virgin Mobile as “bad” – the worst rating available (last updated October 2021).

Pros and cons of Virgin Mobile

  • Decent selection of competitive mobile plans. Virgin Mobile offers a strong choice of SIM-only and pay-monthly plans.
  • Bundle discounts. Customers who get their broadband from Virgin Media can typically receive discounts on mobile plans.
  • Mixed customer service reviews. Survey data from watchdog Ofcom suggest that Virgin Mobile needs to work on the quality of its customer service.
  • No pay-as-you-go options. Virgin Mobile doesn’t offer any PAYG bundles, unlike some of its large competitors.

Our verdict: Is Virgin Mobile any good?

Virgin Mobile offers a decent choice of SIM-only plans, and can be one of the more competitive providers when it comes to pay-monthly plans for the latest flashy handsets.

But, it’s worth noting that the firm’s reputation for customer service is mixed at the very least. As long as you’re willing to take that risk, then you may be able to get your hands on a decent value mobile plan.

As a firm which uses a large operator’s mobile network, Virgin Mobile offers a range of 5G-ready SIMs, so they may also be worth investigating if 5G connectivity is an important factor in your choice.Ready to compare mobile plans?

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