Lycamobile plans review

Lycamobile began life as a cheap and cheerful pay-as-you-go SIM card provider in 2005. The British company has grown massively and now offers SIM-only plans and PAYG deals in over 60 countries around the world.

While it does not operate its own mobile network, it “piggybacks” onto a major network in each country where it operates. At the time of writing, Lycamobile in the UK uses the O2 network.

The firm offers a variety of SIM-only bundles, some of which include decent value international calling minutes.

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Lycamobile tariffs and service

Network	O2
Contracts with a handset
SIM-only contracts
PAYG tariffs
Offers 5G data
Plan length from	1 month
Cost of European roaming	Free
Link	Go to site

How can Lycamobile customers manage their account?

Manage account via smartphone app
Live chat support
Phone support
Email support

Lycamobile customer reviews

Lycamobile customers are very complimentary about the firm’s customer service and mobile plan offerings, giving the brand an overall score of 4.6 stars out of 5 on the consumer review website Trustpilot.

A great majority (73%) of the 10,500 Lycamobile UK reviews posted on Trustpilot rated the provider as “excellent” – the best rating available. A further 7% described their customer experience as “great”, with only 17% giving a “bad” score (last updated: October 2021).

Pros and cons of Lycamobile

Our verdict: Is Lycamobile any good?

Lycamobile is a great option for those looking to grab a competitive, flexible mobile plan. A large proportion of its call, text and data packages is sold on a 30-day rolling basis, so you’ll never be tied into a contract.

The brand also specialises in offering plans that include reasonably priced international calls as part of the package. They’re great if you’re looking for a simple way to keep in touch with friends and family abroad, while on the go.

Customers can get started by ordering a free Lycamobile SIM from the provider’s website, or by buying a SIM card and call plan from a wide range of supermarkets, newsagents and street vendors.

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Frequently asked questions

• How easy is it to switch mobile plans and providers?

  It’s very easy to switch mobile plans. Sometimes all it takes is sending one text message! Once you’ve decided to switch and you’ve found a new contract or pay-as-you-go option that works for you, you can switch using Ofcom’s “text to switch” process. This is the best option if you want to switch networks while keeping your mobile number.

• Will I always be credit checked when applying for a new mobile plan?

  No. PAYG SIM deals and the majority of SIM-only contracts do not require a credit check as nobody is lending you any money. Taking out a contract for a new handset will require a credit check, as you’re essentially renting the phone until you’ve paid off its cost.

• Can I claim compensation from my mobile network operator if things go wrong?

  There is no legal entitlement to compensation if you encounter problems using your phone due to provider fault. However, it’s always worth speaking to your provider to ask it to remedy the situation. The terms and condition of your contract may entitle you to refunds or account credit if there is a problem. If your service is down for an extended period of time, you may also be entitled to leave your contract without any penalty fees.