One of the leading names for women’s fashion, Missguided is an online fashion retailer which initially made waves across the globe with its stylish clothes and accessories. In May 2022, the brand appointed administrators – Teneo Financial Advisory – to sell the business and assets, after being hit by supply chain cost rises and was bought by Frasers Group, owner of Sports Direct. The brand is set to continue as a standalone business under the new deal, after a transition period.
Quick take
Pros
Budget-friendly pricing
Frequent sales
New styles every week
Great customer service
Cons
Some online reviews report issues with the fit and quality of clothing
Complications with delivery have been stated by some customers
Reviews and complaints: Is Missguided legit?
Missguided is legit, and has been one of the leading names in the world of affordable fashion. But it has been hit by rising supply chain costs, among other factors. Many customers have used sites such as Trustpilot to review Missguided, and whilst most reviews are largely positive, some customers said they were dissatisfied with either the quality of clothing or shipping delays.
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Missguided almost exclusively sells its own brands of clothing. However, sometimes Missguided collaborates with different brands, such as Ann Summers, to widen its variety of clothing.
Is Missguided good quality?
Missguided stocks many beautiful outfits at inexpensive prices, so sometimes this can come at the expense of quality. Fast fashion brands such as Missguided are useful to shop the latest trends and buy clothes that will serve specific functions, such as a little black dress for a night out, but are not necessarily your go-to when searching for long-term staples to invest in.
Missguided sizing
Missguided has a whole page dedicated to explaining its sizing. This guide allows shoppers to compare UK sizes with global sizes including EU, USA and AU sizes.
The Missguided size guide also has a handy measurement guide, giving examples of how to correctly measure yourself to find your perfect size. The guide also features measurements of standard sized items of clothing including leg length, underband size and foot size.
Are Missguided clothes true to size?
General feedback indicates that Missguided clothes are pretty close to the sizes they’re sold as. Missguided offers a wide variety of sizes, some items being listed in UK sizes and some in S, M and L.
Does Missguided have plus sizes?
Yes! Missguided has a section of clothing dedicated to plus-size fashion, with sizes that range from UK16 – UK28 and L to XXXL. There are more than 1,000 items in Missguided’s Plus Size range, so you’ll never be short of choice.
Does Missguided have maternity sizes?
Yes, you’ll find plenty of options in Missguided’s Maternity section. This retailer offers absolutely everything you’ll need for a comfortable 9 months from dresses, tops, loungewear, pyjamas, leggings and more, all at affordable prices.
Does Missguided have men’s and women’s sizes?
Missguided does not currently offer men’s clothing. However, other fast fashion brands such as boohoo sell men’s clothing, where you’ll find many different fashion styles at similar prices to Missguided.
Can I get free shipping at Missguided?
Yes! Missguided offers customers the option to purchase a delivery pass called the VIP Pass. For a usual one-off payment of £7.99, this pass entitles you to free next-day delivery for an entire year. Missguided’s VIP Pass is currently for sale for £9.99.
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Missguided accepts most major credit cards, including Visa, Mastercard, American Express and Maestro. Missguided also offers several buy now pay later (BNPL) options including Klarna and Clearpay.
Does Missguided accept PayPal?
Yes, Missguided does accept PayPal. Once you add your item to the cart, you can select the PayPal option for a fast checkout.
Does Missguided have financing or buy now pay later (BNPL) options?
Yes, Misssguided offers BNPL. You can finance your order with several different BNPL services including Klarna and Clearpay.
Klarna at Missguided
Klarna offers customers 2 ways to pay for their Missguided orders: Either pay 30 days later, or pay in 3 interest-free instalments. Pay 30 days later may be a good option if you’re buying the same item in multiple sizes from this online-only retailer.
Clearpay at Missguided
Clearpay offers customers a single hassle-free way to pay for their Missguided orders. If you select Clearpay as your payment method at the Missguided checkout, the total of your order will be divided into 4 equal payments, due at 2-week intervals.
Missguided returns and exchanges
Missguided accepts returns on most items within 14 days, starting on the day you receive your order. However, due to current coronavirus restrictions, returns have been extended to 28 days. Homewares must be returned in their original packaging. The following items cannot be returned if the hygiene seal has been opened or broken:
Fashion face masks
Cosmetics or perfume
Pierced jewellery
Swimwear
Underwear
Lingerie
Does Missguided have free returns?
Yes! Missguided offers free returns on all UK orders. To start a return you’ll need your email address/delivery postcode and your order number. You’ll then be guided to choose your most convenient return method, and will then be given either a personalised return label to print or generated QR code to scan in store. You can then return your parcel at your nearest drop-off point.
Does Missguided do exchanges?
No, unfortunately Missguided doesn’t accept exchanges, so you’ll have to return the original item and place a new order. Popular items are known to sell out fairly quickly, making it difficult to swap for a different size if it ends up not fitting.
How do I return an item to Missguided?
To return your Missguided order:
Package the items securely. You no longer even need the original packaging (except for homewares) as long as the packaging you choose to use is non-see-through, sealable and waterproof.
Log in to the Missguided returns portal and enter your email and order number.
Choose to either print the label yourself or do it at a Post Office.
Drop your item off at your nearest drop-off point, and be sure to keep your tracking information in case your item is lost in transit.
Missguided will send you an email as soon as your return has been processed and the funds will take 3-5 days to reach your account.
Missguided discounts and sales
Missguided is known for having frequent sales throughout the year, including discounts like 80% off everything and free delivery offers.
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Does Missguided offer student or military discounts?
Missguided offers a generous 40% student discount via Unidays. You’ll just need to verify the institution you attend and your email address at the institution during the registration process. Missguided does not offer military discounts at this time.
How can I contact customer support?
Missguided doesn’t have a phone number for customer service, so the best ways to get in touch with Missguided can be found on its Contact Us page. They include:
Clicking the “chat” icon for an instant response
Sending a direct message through Facebook messenger
Sending a direct message through Twitter via @missguided_help
Missguided alternatives
Is Missguided not exactly what you’re looking for? Check out other retailers with similar price tags and styles like PrettyLittleThing, ISawItFirst, Nasty Gal and boohoo.
How to leave a review at Missguided
If you have any feedback for Missguided, you can contact the Customer Service team via the options above. Alternatively you can leave a review for us at Finder using our review form.
Georgia-Rose is a publisher at Finder.com and specialises in all things shopping and travel. She has years of experience working in retail and tourism and as an avid budget traveller, she loves helping people find the best deals on everything from plane tickets to sunglasses.
When she's not jetting off somewhere new you'll find her watching cake videos or befriending stray cats.
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