Look After My Bills

Look After My Bills: A review of the auto-switching energy service

This company will switch energy suppliers for you, but does it look after your bills as well as its competitors?

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Nick Renaud-Komiya
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Look After My Bills is a free online “auto-switching” service that picks energy suppliers on your behalf to make sure you’re never paying more than you need for your domestic energy. If it finds you a better tariff than the one you’re currently on, it will switch you automatically. Read on to find out everything you need to know about Look After My Bills, including who can sign up, customer service quality, and pros and cons.

Look After My Bills

Look After My Bills

Look After My Bills is an auto-switching energy service.

  • Sign up once, get great energy deals forever
  • Personalised switches on gas and electricity, including green tariffs
  • No comparison, no hassle, no worries
  • Sign up even if your deal hasn't ended
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What is Look After My Bills?

Look After My Bills aims to take the hassle out of switching energy companies. Instead of searching for the best deal, you sign up and the company searches for you. It’ll switch you to a company on its panel every time your current energy deal is ending, provided it can save you at least £50.

The service is free and you can cancel any switch that Look After My Bills initiates within 14 days of being alerted about it.

There are some things worth knowing about Look After My Bills when comparing it to its competitors.

  • It doesn’t switch you as often as its competitors do. Look After My Bills will switch you if it can save you at least £50, but only when your current energy deal is coming to an end. This means you won’t face exit fees. Constantly switching to save a few pounds isn’t always efficient.
  • It doesn’t compare the whole market. Look After My Bills only compares deals from companies that pay it commission. Each company pays it the same amount, so you don’t need to worry about bias. Look After My Bills checks over 50 energy companies but you might find a better deal elsewhere.
  • It rules out certain energy companies. Look After My Bills rules out companies based on certain factors – for example, it says it won’t send you to an energy company with a track record of poor customer service even if it’s the cheapest option.

Look After My Bills says it saves its customers £253 per year, which is lower than what its competitors’ customers reportedly save.

The company offers a referral programme where if you refer a friend you both receive £20 in vouchers for a range of leading retail brands.

Video: Look After My Bills co-founder Henry de Zoete talks about how the service is different

How do I sign up to Look After My Bills?

The sign-up process only takes 2 minutes.

Enter your email address and postcode on the Look After My Bills home page to get started.

After that, you’ll need to submit a few details about your current energy supplier. You can estimate your usage or submit exact figures. Once you have, Look After My Bills will calculate how much it can save you.

If the savings look good, enter a few personal details to complete your registration and begin the switch.

Is Look After My Bills green?

If you prefer, you can have Look After My Bills only compare suppliers of green energy.

All green tariffs come with 100% renewable electricity. However, the company cannot guarantee they come with green gas.

Who can sign up?

You can use Look After My Bills if you’re a domestic energy customer on a dual-fuel tariff or if you just have electricity.

It works with standard electricity meters, prepayment meters and economy 7 electricity meters. If you have a smart meter, you can still use Look After My Bills, but there’s no guarantee the smart meter will continue working after your switch. In this case, you’d have to supply manual readings.

Look After My Bills customer reviews

Customers who have used Look After My Bills appear to be very happy with the service they received. Reviews posted by customers on the website Trustpilot are overwhelmingly positive, with 84% of the 29,300 customer reviews giving the auto-switcher a rating of “Excellent”, the highest rating available. The firm receives a Trustpilot score of 4.5 stars out of 5 (last updated: September 2021).

Pros and cons of Look After My Bills

Pros
  • The service is completely free to use
  • No exit fees
  • You can earn £20 in vouchers by referring a friend and your friend will receive the same reward too
  • No switching unless you can save at least £50
  • Some companies are ruled out for bad track records or poor customer service
Cons
  • Doesn’t compare the whole market, and only switches to deals from companies that pay it commission
  • You may be able to save more by using a competitor

Are there alternatives?

  • Flipper searches the whole market every 2 weeks and will switch you whenever it can save you £50 after exit fees. Annual membership is £30, but this is only charged after your first switch.
  • Labrador is a free service that constantly looks for better deals from 45 providers. It will only switch you when it can save you £80 after exit fees. The company gives customers a device that ensures their smart meter keeps working after a switch.
  • Switchd has a free and a paid service. With the free service it only compares suppliers that pay a commission. With the paid service, starting at £1.99 a month, it will search the whole market. By default, it searches for a new deal every 6 months. All tariffs are free until it saves you at least £50.

How can I contact Look After My Bills?

You can email the customer support team at support@lookaftermybills.com or via the contact form on its website. You can also call on 0333 000 8000 on weekdays between 9am and 5pm.

Our verdict: Is Look After My Bills any good?

Look After My Bills certainly has a strong reputation with its customers, with many of them taking to review sites like Trustpilot to give the firm a thumbs up and celebrate the money they’ve saved. As of April 20201 the firm itself said that over 500,000 customers were making use of its auto-switching service.

It’s worth noting the fact that Look After My Bills doesn’t compare the whole market, which could mean that its users may miss out on savings. Like many online services, it makes its money via commission from the energy suppliers it recommends and switches its customers onto. But Look After My Bills makes clear that the amount of money it receives in commission is the same regardless of which energy suppliers it picks for its customers.

All in all, Look After My Bills seems to be helping a large number of consumers cut down their energy bills, while doing a decent job of customer service, so they’re certainly worth investigating if you’re interested in using an auto-switching service for your home energy needs.

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