Finder TV Streaming Customer Satisfaction Awards 2023

Welcome to the Finder Customer Satisfaction Awards 2023

Our awards are decided by the only votes that really matter – yours. We asked customers of all the major TV streaming providers to tell us about their experiences. Now we can reveal how they rated the UK’s top streaming platforms.

The winners

The winning and highly commended platforms were decided by both their overall customer satisfaction scores (star ratings out of 5) and their recommendation scores (the percentage of survey respondents who would recommend the brand to a friend). Read more on our methodology and see our full results below.

Now without any further ado, here are our winners (*applause please*)…

TV Streaming Customer Satisfaction Winner:

Netflix

Netflix topped our customer satisfaction survey with an overall customer satisfaction score of 5 out of 5 and the highest number of customers recommending it (an impressive 93%).

Netflix, based in California, started off as a film rental service but has grown into the world’s most popular streaming platform, boasting over 223 million subscribers. Its huge range of original content – including series like The Crown – and great customer service made it a winner in this year’s awards.

Read our full Netflix review

TV Streaming Customer Satisfaction Highly Commended:

Disney Plus

Disney Plus also scored an impressive 5 stars out of 5 stars in our customer satisfaction survey. It polled a fantastic “would recommend” score of 88.4%, a slight drop from last year’s 90%.

Disney Plus launched in March 2020 in the UK and has over 164 million subscribers worldwide. Its exclusive content includes Pixar favourites, Disney classics and Marvel blockbusters. It has been praised for its diverse content.

Browse Disney Plus

Best TV streaming providers for customer satisfaction

Overall satisfaction	Customers who’d recommend	Platform	Review
★★★★★	93%		Netflix is the most popular streaming service to date, and many streamers enjoy using it. So much so that it has racked up an impressive 93% “would recommend” score from the customers we surveyed.
★★★★★	88.4%		Having launched in the UK on 24 March 2020, Disney Plus is highly rated for its unique content, value for money and family-friendly favourites. It just edged ahead of Prime to scoop highly commended because of a slightly higher percentage of customers saying they’d recommend it.	Go to Disney Plus
★★★★★	88.1%		Amazon’s video platform consistently ranks highly for customer service and many respondents cited the great range of shows, as well as value for money, as their reasons for using it. It was only just pipped to the highly commended spot by Disney Plus.	Go to Prime Video
★★★★★	85%		The Sky Go app launched in 2006 and is included in all Sky TV subscriptions. It allows users to watch live and on-demand Sky content on the go, and many customers cited good value for money as their reason for a positive score.
★★★★★	84%		Rakuten TV was founded in 2009, and is a streaming service offering a selection of movies and TV series. Customers highlighted the “affordable” price.
★★★★★	83%		A subscription service from Sky, NOW launched in the UK in 2012, featuring content released on Sky channels. The platform is recommended by 83% of customers in our survey.
★★★★★	78%		Mubi, a global film platform launched in 2007, is a service aimed at movie buffs, providing a hand-curated selection of films on demand. An impressive 78% of respondents in our streaming survey told us they would recommend it to others.
★★★★★	80%		Launched in November 2019, Apple TV is a video-on-demand streaming service owned by Apple Inc. The provider polls well for customer service and its range of original content.	Read full review
★★★★★	78%		Hayu, introduced in 2016, is often referred to as the home of reality TV, airing countless episodes of The Real Housewives. The video streaming service is owned by NBCUniversal, the American mass media and entertainment conglomerate, and it polls well for the range of reality shows.	Go to Hayu
★★★★★	67%		Everyone knows Google as the world’s most popular search engine, but increasingly, people are turning to the Google Play Store for apps, music, books, movies and TV. 67% of its customers in our survey said they would recommend the platform to a friend.
★★★★★	70%		TalkTalk TV, formerly known as Blinkbox, launched in 2008 and offers streamers a range of content from various channels, including Netflix. It’s only available to TalkTalk customers. 70% of respondents in our latest survey said they would recommend it to a friend, dropping from 71% last year.
★★★★★	62%		Launched in 2017, Britbox is a video subscription service from the BBC and ITV, available in the UK, the US, Canada and Australia. Customers were less enthusiastic about the platform than some competitors, but several felt the cost was reasonable for the service.	Read full review

Customer satisfaction ratings methodology

We asked streaming account holders to rate their satisfaction with the service they had received from their primary platform, and also whether they would recommend the service to a friend. Our independent survey of 2,459 streamers was carried out in December 2022 – read full details of our methodology here.

We have shown both results for the brands listed in the table above, and used these ratings to decide the winners of our awards (where there was a draw on the star ratings score, we used the “would recommend” percentage as a tie-breaker).