How to cancel TalkTalk broadband

Whether you're still in a contract or it's come to an end, we walk you through cancelling your TalkTalk broadband service.

Updated

Maybe you’re after a faster broadband service, or you’re moving out of your property and in with your partner. Whatever the reason, you might be looking to cancel your TalkTalk broadband.

This could seem like a bit of a hassle and prove expensive – especially if you have several months left on your deal. Leaving TalkTalk will also mean you lose access to YouView TV.

However, if you’ve weighed up these issues and decided you still want to end your contract, then our guide will explain exactly what you have to do to cancel.

When to cancel your TalkTalk broadband

In theory, there’s nothing stopping anyone cancelling their TalkTalk broadband. However, if you haven’t reached the end of your agreed contract length, it’s going to cost you.

How much depends on the amount of time left on your deal and what type of broadband package TalkTalk provide you with.

How to cancel your TalkTalk broadband out of contract

Changing provider

If your original TalkTalk broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple.

For those looking to change provider, simply find a different broadband provider that operates in your area. After signing up with your new broadband company it will, in most cases, handle your switch.

Ceasing your broadband

However, if you are signing up with Virgin Media and don’t want to take your home phone number, you’ll have to call, write a letter or speak online with TalkTalk, outlining your intention to leave.

Likewise, if you’re not changing provider but just want to get rid of your broadband, you’ll have to do the heavy lifting.

It’s important to bear in mind you need to give TalkTalk 30 days notice.

So, once you’ve made the phone call or TalkTalk has received your letter, your broadband will end 30 days from that period.

How to cancel your TalkTalk broadband while in a contract

Unfortunately, if you haven’t come to the end of your agreed broadband term limit with TalkTalk, you’ll generally have to pay for an early termination fee.

The cost of this will vary depending on the type of service you’re signed up for and how long you have left on your TalkTalk deal.

If you’re not put off by this early exit fee, then here’s what you should do next. We break down the different steps into whether you’re switching provider or simply cancelling your broadband.

If you are switching provider

So you’re adamant you want to switch broadband provider. You’ve had enough with TalkTalk or you simply think the grass will be greener elsewhere. Here’s how you go about switching.

  • Find a new provider. Check which broadband providers operate in your area. Most companies use Openreach infrastructure, so this should be easy. Virgin Media is an exception to this.
  • Switching provider. Sit back and relax, as the new provider will contact TalkTalk and tell them you’re switching. Your broadband will then automatically switch to your new provider too.
  • Switching to Virgin Media. If you’re moving to Virgin and you don’t want to take your home phone number with you, you’ll need to get in touch with TalkTalk yourself. Call, send a letter or chat to an assistant online.
  • Pay outstanding fees. TalkTalk will ask you to pay any outstanding bills, as well as any early termination fees.
  • Return your TV box. If you have TalkTalk TV, you need to call and ask it to send you a prepaid returns bag. If you don’t, TalkTalk will charge you £75!

If you are not switching provider

You might be moving in with a partner or leaving the country. Whatever the case, you might want to just cancel your broadband while still in your contract period. It’s a bit more hassle than switching provider but still doable.

  • Notify TalkTalk. Call, send a letter or speak with an assistant on the TalkTalk website, explain that you wish to cancel.
  • If cancelling by post. Clearly and unambiguously state you wish to stop your TalkTalk broadband. You’ll need to provide your full name, your TalkTalk phone number, your signature and your contact phone number or address.
  • Month’s notice. You need to give TalkTalk a month’s notice, so you can’t just cancel the broadband overnight.
  • Outstanding fees. Pay any early termination charges or other fees within this month-long notice period.
  • Return TV box. As mentioned above, if you have TalkTalk TV, you need to call and ask for a prepaid returns bag. If you don’t, TalkTalk will charge you £75!

Are there any fees associated with cancelling?

Early termination charges. As discussed, if you’ve signed up for a contract, you’ll have to pay a fee to leave TalkTalk. The amount will depend on the services you have and how long you have left on your deal.

Commitment breakage fee. Watch out for this one. You’ll get charged if you sign up for a boost but then cancel it before the minimum commitment period is over. This period is generally about a month.

Cooling off period. You can cancel your TalkTalk broadband within the first 20 days of getting it without being penalised. However, you still have to pay for the services you used in that time.

Compare broadband plans

Data indicated here is updated regularly
Name Product Speeds Default contract length Monthly cost Minimum overall cost Offer
Unlimited Broadband
Unlimited Broadband
10Mbps
Average speed*
18 months
£17.99
£323.82
£50 reward card
Fast broadband
Fast broadband
11Mbps
Average speed*
18 months
£18.99
£341.82
Fast Broadband - for new TalkTalk customers only
Fast Broadband - for new TalkTalk customers only
11Mbps
Average speed*
18 months
£21.50
£387
Unlimited Fibre
Unlimited Fibre
36Mbps
Average speed*
18 months
£22.99
£413.82
Get £75 reward card
Faster Fibre Broadband - existing TalkTalk customers only
Faster Fibre Broadband - existing TalkTalk customers only
38Mbps
Average speed*
18 months
£23.50
£423
Faster Fibre Broadband - for new TalkTalk customers only
Faster Fibre Broadband - for new TalkTalk customers only
38Mbps
Average speed*
18 months
£23.50
£423
Superfast Fibre broadband
Superfast Fibre broadband
35Mbps
Average speed*
18 months
£24.99
£449.82
Get £50 bill credit
Superfast Fibre Broadband - for new TalkTalk customers only
Superfast Fibre Broadband - for new TalkTalk customers only
67Mbps
Average speed*
18 months
£26
£468
£50 voucher
M50 Fibre Broadband +Phone
M50 Fibre Broadband +Phone
55Mbps
Average speed*
12 months
£26
£312
Get £75 bill credit
Superfast Fibre Broadband - existing TalkTalk customers only
Superfast Fibre Broadband - existing TalkTalk customers only
67Mbps
Average speed*
18 months
£26
£468
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*Average speeds are based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary according to factors like location, and the speed you receive may differ from the figure in our comparison. Most providers will give a customised estimate based on your address.

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2 Responses

    Default Gravatar
    ZunaidSeptember 5, 2019

    Hi,

    My TalkTalk contract ends on the 20th of next month. When should I call to inform them that I do not wish to renew contract without being charged early termination fee? Would I be able to call them month before end date so to give 30 days notice? Thanks.

      Avatarfinder Customer Care
      JeniSeptember 6, 2019Staff

      Hi Zunaid,

      Thank you for getting in touch with Finder.

      You may advise them about terminating the contract on its end date. I also suggest that you contact them before the end date to discuss other info of your account like your billing cycle. Please note that once you request for termination of your TalkTalk contract, your broadband service will completely stop after 30 days of receiving your notice or talking to their team regarding service termination.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

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