How to cancel Netflix

A simple step-by-step guide to cancelling your Netflix account

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Streaming services don’t always make their cancellation procedures clear. Thankfully, you can cancel your Netflix subscription with very little hassle. The directions below will show you how to cancel your Netflix subscription.

Cancelling your Netflix account

  1. Sign in to Netflix.
  2. Click on the downward arrow at the top right corner of the page, next to your profile name.
  3. Select the ‘Account’ section.
  4. Under ‘Membership and billing’ click the grey ‘cancel membership’ box.
  5. Next click ‘Finish cancellation’ to confirm you want to cancel.

And there you have it, you are now unsubscribed from Netflix. You will be able to use your account until the end of your current billing period or free trial.

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VIDEO: Step-by-step instructions to cancelling Netflix

Watch this quick video tutorial showing you step-by-step how to cancel your Netflix account.

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22 Responses

  1. Default Gravatar
    DonnaMarch 24, 2019

    How do I cancel my Netflix subscription as someone added it?

    • Avatarfinder Customer Care
      JeniMarch 24, 2019Staff

      Hi Donna,

      Thank you for getting in touch with Finder.

      You need to sign in on your Netflix account to cancel your subscription. Since you mentioned that someone added Netflix in your behalf, please contact Netflix directly for further assistance on cancelling your subscription with them.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  2. Default Gravatar
    TerryDecember 10, 2018

    I need help to cancel my Netflix

    • Avatarfinder Customer Care
      BellaDecember 13, 2018Staff

      Hi Terry,

      Thanks for your inquiry.

      To cancel your Netflix membership, you would need to follow these steps:

      1. Sign in to Netflix on a browser.
      2. Click on the downward arrow at the top right corner of the page, next to your profile name.
      3. Select the ‘Account’ section.
      4. Under ‘Membership and billing’ click the grey ‘cancel membership’ box.
      5. Next click ‘Finish cancellation’ to confirm you want to cancel.

      And there you have it, you are now unsubscribed from Netflix. You will be able to use your account until the end of your current billing period or free trial.

      I hope this helps.

      Kind regards,
      Bella

  3. Default Gravatar
    DjamelNovember 20, 2018

    Cancel my Netflix account please.

    • Avatarfinder Customer Care
      JhezNovember 20, 2018Staff

      Hello Djamel,

      Thank you for your comment.

      I understand that you want to cancel your Netflix account. We have outlined the steps to canceling your Netflix account above.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

  4. Default Gravatar
    TracySeptember 26, 2018

    I can’t get 2 cancel my membership tried umpteen times really frustrating! Easy 2 sign up? But not so easy 2 cancel😠 joke.

    • Avatarfinder Customer Care
      joelmarceloSeptember 27, 2018Staff

      Hi Tracy,

      Thanks for leaving a question on finder.

      Sorry to hear. To cancel your account, please go to http://www.Netflix.com and log in. Click the drop-down menu beside your username in the top right and select Your Account. In the Membership and Billing section, select Cancel Membership. You’ll be able to access Netflix until your current pay period has ended (ie. 30 days from your last payment). If you are still having issues cancelling your subscription by following the steps above, you can instead speak to their customer service so they can cancel it for you. They have a chat support on their website and you can also speak to them on the phone if you install the Netflix app on your phone.

      Please send me a message if you need anything else. :)

      Cheers,
      Joel

  5. Default Gravatar
    rainSeptember 14, 2018

    in free trial after the end of the month even though we cancel our membership is it possible they will still get payment in my credit card?

    • Avatarfinder Customer Care
      CharisseSeptember 15, 2018Staff

      Hi Rain,

      Thanks for reaching out to finder.

      In order for you not be charged for a Netflix subscription fee, you have to cancel your account before the free trial is over. Netflix usually sends a notification to remind you that your free trial is about to end. This is so you can cancel your subscription if you do not want to become a member. Otherwise, Netflix will automatically charge you with a regular subscription fee to avoid any service interruption.

      If your card is still continuously charged after cancelling your free trial subscription, you need to contact Netflix directly so they can assist you further.

      Cheers,
      Charisse

  6. Default Gravatar
    EvaSeptember 8, 2018

    Hi there! I sadly paid for my exboyfriends account and Im trying to cancel it for past 7 months.. How can I do it without bothering him? I asked him many times to cancel my bank details but he wont do it. Thanks

    • Avatarfinder Customer Care
      joelmarceloSeptember 8, 2018Staff

      Hi Eva,

      Thanks for leaving a question on finder.

      To cancel the Netflix that you pay for:

      1. Sign in to Netflix.
      2. Click on the downward arrow at the top right corner of the page, next to your profile name.
      3. Select the Account section.
      4. Under Membership and billing click the grey cancel membership box.
      5. Next click Finish cancellation to confirm you want to cancel.

      If you do not know the login details for the Netflix account in question, you can instead contact Netflix directly on how to resolve this.

      Cheers,
      Joel

  7. Default Gravatar
    KhanJuly 20, 2018

    I have not completed my free one month subscription but when i sign in into my account it shows restart membership and i not wants to continue for netflix subscription also it was unable to cancel so please help me to cancel my account…

    • Avatarfinder Customer Care
      joelmarceloJuly 21, 2018Staff

      Hi Khan,

      Thanks for leaving a question on finder.

      To cancel you Netflix membership, you would need to follow these steps:

      1. Sign in to Netflix on a browser.
      2. Click on the downward arrow at the top right corner of the page, next to your profile name.
      3. Select the ‘Account’ section.
      4. Under ‘Membership and billing’ click the grey ‘cancel membership’ box.
      5. Next click ‘Finish cancellation’ to confirm you want to cancel.

      And there you have it, you are now unsubscribed from Netflix. You will be able to use your account until the end of your current billing period or free trial.

      Cheers,
      Joel

  8. Default Gravatar
    JulieJune 15, 2018

    I applied for free trial , and now wish to cancel, but I am unable to get into my account to cancel as its saying it doesn’t recognise my email address

    • Avatarfinder Customer Care
      joelmarceloJune 16, 2018Staff

      Hi Julie,

      Thanks for leaving a question on finder.

      If you forgot both your email and password, you can reset your password via text message. To reset your password via text message or voice call, you must use the phone number you previously added and verified on your account. If you’ve already added a phone number, click the forgot password link and select text message (SMS) or voice call. You will then be sent a verification code that you will enter to reset your password. The new password cannot be the same as your previous password. This code will expire after 20 minutes, so be sure to use it as soon as possible.

      Cheers,
      Joel

      • Default Gravatar
        JulieJune 16, 2018

        Thanks Joel, but as I said it’s not recognising my email, and I use it frequently so I haven’t forgotten that! So I can’t get any further! Want to cancel ASAP before funds are taken out of my account.

        • Avatarfinder Customer Care
          JoshuaJune 16, 2018Staff

          Hi Julie,

          Thanks for getting in touch with finder. I hope all is well for you. :)

          I understand that Netflix isn’t recognising your email. To help you further, may I know if you have already successfully signed in to the Netfix website and saw a banner that says “your email address is invalid”? If yes, you may want to select “Update Email Address.” By doing so, you can correct any typos or spelling errors.

          If you’ve updated your email and Netflix can’t still recognise it, it’s possible your email provider could be blocking emails from Netflix. To ensure Netflix is not being blocked, simply add the Netflix’s email addresses to your contacts.

          In case this does not resolve your problem, it is recommended that you directly get in touch with Netflix.

          I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

          Have a wonderful day!

          Cheers,
          Joshua

  9. Default Gravatar
    KatieMay 29, 2018

    Netflix are taking funds from my account, yet there is no recollection of my email address or phone number in your system! This has been ongoing for a long period of time-i need to cancel any more funds from being withdrawn from my account for a service I have never accessed!!!

    • Avatarfinder Customer Care
      JhezMay 31, 2018Staff

      Hello Katie,

      Thank you for your comment.

      I am sorry to hear about this. For this to be resolved, best to directly get in touch with Netflix and provide them with your bank statement showing that they are taking money from your account.

      Regards,
      Jhezelyn

  10. Default Gravatar
    MaryApril 21, 2018

    Can I cancel my Netflix? Thank you.

    • Avatarfinder Customer Care
      JeniApril 22, 2018Staff

      Hi Mary,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      Netflix have made it really simple and easy to cancel your subscription. They will remind you when your free trial is about to end, so you can cancel your account if you’d rather not become a Netflix member. If you choose to continue enjoying Netflix after your trial ends, you’ll be automatically charged one low monthly fee no matter how much you watch.

      Now, if you cancel early, you can continue to watch Netflix until your account automatically closes at the end of your current billing period — even if you’re on a free trial.

      To see when your account will close, click the Billing details link on your Account page.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

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