buzzvault is an insurtech startup aiming to provide customers with more accurate cover, based only on items they own and using an innovative video survey.
CEO Becky Downing founded the company after her house was burgled. She discovered that, like 70% of the population, she was under-insured. Plus, also like many of us, she couldn’t track down the receipts her insurer wanted to see to prove the value of her belongings. How many of us have got the receipt for the fancy birthday present we got from our nan for our 18th? Exactly.
Who underwrites buzzvault’s home insurance?
buzzvault’s policies are underwritten by Great Lakes, a fully owned subsidiary of Munich Re Group.
More information about the insurers underwriting the policy is in the policy document.
What are buzzvault’s cover options?
Like most other home insurers, buzzfault has three options for cover:
Combined buildings and contents insurance
How does buzzvault insurance work?
buzzvault takes you though a short quote process on its website, only asking a few simple questions (no, we don’t know what material our roof is made of either).
When you’ve received your quote and bought your policy, you schedule a 15-minute video call with one of buzzvault’s accredited surveyors at a time that suits you, though this must be within 28 days of purchasing the policy.
The items in the video are then added to your “vault” – a digital itinerary of all of your possessions, which you can access and edit through the buzzvault app. The video survey counts as proof of ownership for when you make a claim (for all items worth under £5,000).
What does a buzzvault policy cover?
buzzvault offers cover against certain risks which include:
Theft and vandalism
Fire and explosion
Water leaks and burst pipes
Weather events and natural disasters
buzzvault’s buildings insurance also offers:
Damage up to £750,000
Cover for subsidence
Cover for objects falling on or damaging your property
You can add accidental damage and cover for when you’re away from home, as optional extras.
What is my excess?
The excess is the amount you must contribute towards a claim you make. buzzvault offers three amounts of excess – £100, £250 or £500. The higher the excess amount you choose, the lower your premium will be. You’ll just need to ensure you could afford this excess in the event of a claim.
How much is this going to cost me?
buzzvault doesn’t ask you as many difficult questions as other providers, but your insurance cover is tailored to your personal situation, and so the cost of your buzzvault policy can vary based on different factors, such as:
What you choose to cover. buzzvault tailors your cover based on your possessions and validates your policy with a video survey. What you choose to insure will therefore affect the price of the policy.
Where your home is located. Certain areas bring higher risks with them, such as theft and flooding, and insurers consider this when calculating your premiums.
Optional extras. If you choose to add accidental damage or cover for items outside of your home, the premium will cost more.
At the beginning of 2020, buzzvault enabled monthly payment, meaning customers can spread the cost of their insurance over the space of a year. Charges start from £6.78, but the exact figure will depend on your personal circumstances.
What is the claims process for buzzvault?
You can make a claim by following the instructions on the buzzvault app, or by calling the company’s claims team on 0203 318 4408 (available 24/7).
You would not need to present proof of purchase for your items (unless they’re worth more than £5,000), as your video survey acts as proof of ownership.
Pros and cons of buzzvault
Cover that is tailored to you
You can make changes or cancel your policy without paying a fee
No cover for business equipment
Not yet available in some areas of the UK
Ronny Lavie is a deputy editor at Finder, specialising in insurance content. She has almost a decade of experience writing about financial topics, including five months spent as the interim managing editor for the Fintech Times newspaper. Ronny has a Master of Arts in Creative Writing from London Middlesex University and is currently working on her first book.
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