buzzvault home insurance review

Spend 60 seconds getting a buzzvault quote to cover only the stuff you actually own.


buzzvault home insurance

Get home insurance with buzzvault and pay for what you actually own

  • Get a quote in less than 60 seconds
  • Use video technology to document the things you want to cover
  • Contents cover includes bikes and gadgets
  • No cancellation fees
  • 24/7 UK based claims service

What is buzzvault?

buzzvault is an insurtech startup aiming to provide customers with more accurate cover, based only on items they own and using an innovative video survey.

CEO Becky Downing founded the company after her house was burgled. She discovered that, like 70% of the population, she was under-insured. Plus, also like many of us, she couldn’t track down the receipts her insurer wanted to see to prove the value of her belongings. How many of us have got the receipt for the fancy birthday present we got from our nan for our 18th? Exactly.

What are buzzvault’s cover options?

Like most other home insurers, buzzfault has three options for cover:

  • Buildings insurance
  • Contents insurance
  • Combined buildings and contents insurance

How does buzzvault insurance work?

buzzvault takes you though a short quote process on its website, only asking a few simple questions (no, we don’t know what material our roof is made of either).

When you’ve received your quote and bought your policy, you schedule a 15-minute video call with one of buzzvault’s accredited surveyors at a time that suits you, though this must be within 28 days of purchasing the policy.

The items in the video are then added to your “vault” – a digital itinerary of all of your possessions, which you can access and edit through the buzzvault app. The video survey counts as proof of ownership for when you make a claim (for all items worth under £5,000).

What does a buzzvault policy cover?

buzzvault offers cover against certain risks which include:

  • Theft and vandalism
  • Fire and explosion
  • Water leaks and burst pipes
  • Weather events and natural disasters

buzzvault’s buildings insurance also offers:

  • Damage up to £750,000
  • Cover for subsidence
  • Cover for objects falling on or damaging your property

You can add accidental damage and cover for when you’re away from home, as optional extras.

What is my excess?

The excess is the amount you must contribute towards a claim you make. buzzvault offers three amounts of excess – £100, £250 or £500. The higher the excess amount you choose, the lower your premium will be. You’ll just need to ensure you could afford this excess in the event of a claim.

How much is this going to cost me?

buzzvault doesn’t ask you as many difficult questions as other providers, but your insurance cover is tailored to your personal situation, and so the cost of your buzzvault policy can vary based on different factors, such as:

  • What you choose to cover. buzzvault tailors your cover based on your possessions and validates your policy with a video survey. What you choose to insure will therefore affect the price of the policy.
  • Where your home is located. Certain areas bring higher risks with them, such as theft and flooding, and insurers consider this when calculating your premiums.
  • Optional extras. If you choose to add accidental damage or cover for items outside of your home, the premium will cost more.

At the beginning of 2020, buzzvault enabled monthly payment, meaning customers can spread the cost of their insurance over the space of a year. Charges start from £6.78, but the exact figure will depend on your personal circumstances.

What is the claims process for buzzvault?

You can make a claim by following the instructions on the buzzvault app, or by calling the company’s claims team on 0203 318 4408 (available 24/7).

You would not need to present proof of purchase for your items (unless they’re worth more than £5,000), as your video survey acts as proof of ownership.

Pros and cons of buzzvault


  • Cover that is tailored to you
  • You can make changes or cancel your policy without paying a fee


  • No cover for business equipment
  • Not yet available in some areas of the UK

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