Winners of the Finder Customer Satisfaction Awards 2023 revealed
Annual awards recognise the finance and insurance brands providing the best service, according to their customers.
Personal finance comparison site finder.com has today announced the winners of its Customer Satisfaction Awards 2023.
The awards cover 15 categories across banking, mortgages, personal loans, credit cards, share dealing, insurance and TV streaming, and the winners were decided by you, their customers.
Finder collected nearly 24,000 consumer responses to identify the brands with the best customer satisfaction levels in each sector.
Survey respondents were asked to give their provider a customer satisfaction score on a scale of 1 to 5, and also asked if they’d recommend that company to a friend. We then generated an overall customer satisfaction star rating for all of the brands in the poll, and identified the 31 winning and highly commended companies across the 15 categories.
Here’s this year’s list of award winners – and you can also see the full results of our customer satisfaction surveys and read more about our methodology by clicking on the category headings below:
Banking
Winner: Starling
Highly Commended: Nationwide
Business Banking
Winner: Mettle
Highly Commended: HSBC
Kids’ Cards
Winner: GoHenry
Highly Commended: Starling Kite
Mortgages
Winner: Nationwide
Highly Commended: Barclays
Savings
Winner: Shawbrook Bank
Highly Commended: Post Office
Personal Loans
Winner: Tesco Bank
Winner: Sainsbury’s Bank
Highly Commended: Santander
Credit Cards
Winner: American Express
Highly Commended: M&S Bank
Business Cards
Winner: American Express
Highly Commended: Bank of Scotland
Share Dealing
Winner: Hargreaves Lansdown
Highly Commended: Nutmeg
Breakdown Cover
Winner: The AA
Highly Commended: Start Rescue
Car Insurance
Winner: Admiral
Highly Commended: The AA
Home Insurance
Winner: LV=
Highly Commended: Urban Jungle
Life Insurance
Winner: Scottish Widows
Highly Commended: SunLife
Gadget Insurance
Winner: Cover My Gadget
Highly Commended: Switched On
TV Streaming
Winner: Netflix
Highly Commended: Disney+
Congratulations to all of the recipients of a 2023 Finder Customer Satisfaction Award!
