Finder TV Streaming Customer Satisfaction Awards 2022

Welcome to the Finder TV Streaming Customer Satisfaction Awards 2022

Our awards are decided by the only votes that really matter – yours. We asked customers of all the major TV streaming providers to tell us about their experiences. Now we can reveal how they rated the UK’s top streaming platforms.

The winners

The winning and highly commended platforms were decided by both their overall customer satisfaction scores (star ratings out of 5) and their recommendation scores (the percentage of survey respondents who would recommend the brand to a friend). Read more on our methodology and see our full results below.

Now, let’s flick over to our winners.

TV Streaming Customer Satisfaction Winner:

Netflix

Netflix topped our customer satisfaction survey with the best customer satisfaction score (5 out of 5) and had the highest number of customers recommending it (an impressive 95%).

Netflix, based in California, started off as a film rental service but has grown into the world’s most popular streaming platform, boasting nearly 200 million paid members. Its huge range of original content and great customer service made it a winner in this year’s awards.

TV Streaming Customer Satisfaction Highly Commended:

Disney Plus

Disney Plus has broken through as a high commendation, scoring 5 stars out of 5 in our customer satisfaction survey. It polled a fantastic “would recommend” score of 90%, an increase of 12% from last year.

Disney Plus is the newcomer to the crowd. It launched in March 2020 to the UK market and it’s already got over 100 million subscribers worldwide. Its exclusive content includes Pixar favourites, Disney classics and Marvel blockbusters. It’s been praised for its diverse content and value for money.

Browse Disney Plus

TV Streaming Customer Satisfaction Highly Commended:

Amazon Prime

Amazon Prime also scored 5 stars out of 5 in our customer satisfaction survey and polled a “would recommend” score of 90%, earning the brand a high commendation.

Amazon’s video platform launched in 2006 in the US, but took off in 2011 in the UK when Prime members got access to over 5,000 movies and shows as part of their existing subscription. It’s consistently rated highly for its level of customer service and being good value for money.

Browse Amazon Prime Video

Best TV streaming providers for customer satisfaction in 2022

Overall satisfaction	Customers who’d recommend	Platform	Review
★★★★★	95%		Netflix is the most popular streaming service to date, and many viewers love its shows, and rarely have any issues with the service. It leads the pack with an impressive 95% “would recommend” score from the customers we surveyed.
★★★★★	90%		Having launched in the UK in March 2020, Disney Plus topped 110 million subscribers worldwide in November 2021, and 90% of respondents in our survey said they would recommend the service to a friend. While relatively new on the block, the platform is highly rated for its unique content, value for money and family-friendly favourites.	Go to Disney Plus
★★★★★	90%		Amazon’s video platform consistently ranks highly for customer service and many respondents cited value for money as a reason for using it. 90% of those we surveyed would recommend it to a friend. Many commented how the streaming service was a nice perk when signing up for a Prime subscription.	Go to Prime Video
★★★★★	86%		A subscription service from Sky, NOW launched in the UK in 2012, featuring content released on Sky channels. The platform is recommended by 86% of customers in our survey, with the majority of streamers citing the provider’s flexible payment plans as the reason for their approval. However, a gripe was having to pay for separate channels.
★★★★★	83%		The Sky Go app launched in 2006 and is included in all Sky TV subscriptions. It allows users to watch live and on-demand Sky content on-the-go, and the wide range of content on offer is often praised by customers. Yet, some respondents said the service is expensive.
★★★★★	81%		Rakuten TV, founded in 2009, is a streaming service offering a selection of movies and TV series. It has a free service for certain shows too. It’s risen in our ranks since last year, with 81% of respondents in our survey saying they would recommend the service to a friend.
★★★★★	73%		Launched in 2017, Britbox is a video subscription service from the BBC and ITV, available in the UK, the US, Canada and Australia. However, it does have mixed reviews. Some respondents said the platform was good value for money, but others would like more shows to choose from.	Read full review
★★★★★	72%		hayu was introduced in 2016 and is often referred to as the home of reality TV, airing countless episodes of Keeping Up With The Kardashians. The video streaming service is owned by NBCUniversal, the American mass media and entertainment conglomerate, and it polls well for giving streamers access to reality TV shows only 24 hours after airing in the US.	Go to Hayu
★★★★★	71%		Launched in November 2019, Apple TV is a video on demand streaming service owned by Apple Inc. It’s dropped down the ranks in our survey since last year, with 71% of respondents saying they would recommend it to a friend. Some suggested that more recent content was needed to improve the service.	Read full review
★★★★★	69%		Mubi, a global film platform launched in 2007, is a service aimed at movie buffs, providing a hand-curated selection of films on demand. But only 69% of the respondents in our streaming survey told us they would recommend it to others.
★★★★★	71%		BlinkBox, now known as TalkTalk TV Store, launched in 2008 and offers streamers a range of content from various channels, including those from Sky. It’s only available to TalkTalk customers. 71% of respondents in our latest survey said they would recommend it to a friend, dropping from 77% last year.
★★★★★	59%		Everyone knows Google as the world’s most popular search engine, and people are turning to the Google Play store for apps, music, books, movies and TV. However, only 59% of its customers who took part in our survey said they would recommend the platform.

Customer satisfaction ratings methodology

We asked streaming account holders to rate their satisfaction with the service they had received from their provider, and also whether they would recommend that provider to a friend.

We have shown both results for the brands listed in the table above, and used the customer satisfaction star ratings to decide the winners of our awards (where there was a draw on the star ratings score, we used the “would recommend” percentage as a tie-breaker).

Our independent survey of 1,989 streamers was carried out in December 2021 – read full details of our methodology here.