Finder Retail Awards 2022: Best Big Kitchen Appliance Brand
How well did some of the best known big kitchen appliance brands fare in our customer survey? We reveal the winners and the best of the rest.
Welcome to the Finder Retail Awards 2022: Best Big Kitchen Appliance Brand
The kitchen is the hub of the house, with plenty of appliances to make our lives just that little bit easier. Think about the countless hours saved because of our washing machines, tumble dryers and dishwashers. Oh, and the lifesavers that are fridge-freezers to keep those fish fingers on ice.
There are many brands of large kitchen appliance available, so we think it’s important you get the opinion of the people who matter most: the customers who’ve used the products. We asked customers of the major big kitchen appliance brands to tell us about their experiences. Now we can reveal how they rated them.
Our awards are designed to find big kitchen appliance brands that excel in 5 categories: value for money, reliability, performance, customer satisfaction and whether they’re worth a recommendation to a friend. The winners had the highest average scores on all these categories combined. Let’s reveal them!
Siemens nabbed joint top spot in front of 13 other brands. The German manufacturer received 4.5 stars out of 5 as an overall customer score, and 90% of users would recommend the brand to a friend.
Siemens dates back to the mid 19th century, when its co-founders were in the telegraph business. It was only in the 1950s that Siemens began manufacturing washing machines, amongst other things like pacemakers and computers. Now its range of domestic appliances stretches to fridge-freezers, dishwashers, tumble dryers, ovens and more.
Neff also washed away the competition and claimed joint top spot. Like Siemens, this German manufacturer scored 4.5 stars out of 5 in terms of overall customers score, and 90% of customers would recommend its products to a friend.
Neff started out as a small family company in Germany in the late 19th century. In 1914 the company made its first gas oven and by the 1950s it had developed its product to include different colours. Now, Neff makes a wide range of large appliances and is known for its integrated products like dishwashers, ovens and built-in fridge-freezers.
Best Big Kitchen Appliance Brand of 2022 – Customer Voted
|Brand||Overall customer score||Reliability rating||Customers who’d recommend (%)||Review|
|★★★★★||★★★★★||90%||Siemens has a range of Wi-Fi enabled Home Connect appliances, which can be controlled on smart devices like phones and watches. So you can start cooking safely on a hob without even being in the room.|
|★★★★★||★★★★★||90%||Neff is known for its integrated, space-saving appliances. It also makes free-standing models in case you want to switch up the configuration of your kitchen.|
|★★★★★||★★★★★||88%||Bosch is a prominent brand in the home appliance market, making a host of cooking and baking products, plus washers, dryers, dishwashers, fridges and freezers.|
|★★★★★||★★★★★||87%||This German company makes the best of both worlds, with integrated and free-standing kitchen appliances available. It also has a few specialist products, such as wine coolers and vacuum sealer drawers.|
|★★★★★||★★★★★||87%||Beko has sold over 30 million appliances in the UK and it’s no wonder, with an affordable range of products to choose from.|
|★★★★★||★★★★★||87%||This Italian brand started off in the early 1900s making wood-burning ovens; now its range of appliances are used in kitchens around the world.|
|★★★★★||★★★★★||87%||Samsung is a giant brand encompassing all sorts of electrical products and appliances. Its new bespoke fridge-freezer range lets you choose the style and colour combo to jazz up your kitchen.|
|★★★★★||★★★★★||86%||Amidst its modern collection of appliances, Smeg hails back to the 1950s with retro models of fridge-freezers. It also makes sinks and taps.|
|★★★★★||★★★★★||84%||Indesit brands itself as reliable and affordable. This Italian company makes all the essentials for a kitchen without you having to break the bank.|
|★★★★★||★★★★★||85%||Miele’s appliances range from mid-price to top tier. You can get a regular fridge-freezer or splash 5 figures on its MasterCool range, which includes a majestic wine cooler.|
|★★★★★||★★★★★||79%||Hotpoint is known for its cheap to mid-priced washing machines, but also makes fridges, freezers and dishwashers.|
|★★★★★||★★★★★||75%||LG makes plenty of cool kitchen appliances, including a see-through fridge-freezer with Wi-Fi capabilities.|
|★★★★★||★★★★★||73%||Haier is a Chinese brand with a reputation for budget-friendly and multi-functional kitchen appliances.|
|★★★★★||★★★★★||64%||Hoover stands out more with its cleaning gadgets, but has also branched out into laundry, cooking and cooling appliances.|
|★★★★★||★★★★★||57%||Grundig is a German brand manufacturing both integrated and free-standing kitchen appliances, after originally being a TV and radio company.|
Customer star ratings methodology
In June 2022, we ran a customer survey on well-known big kitchen appliance brands. 1,315 people responded and gave us their opinion on dishwashers, fridges, freezers, fridge-freezers, tumble dryers, washing machines and washer-dryers, which they had purchased in the last 2 years.
The survey asked respondents about their experience with the product they owned and used. They were asked if they found their big kitchen appliance to be value for money, it it was reliable, if it performed well and if they were satisfied with their overall experience of it (using a 1–5 rating). They were also asked if they would recommend the brand to a friend.
We converted the responses into overall customer score star ratings and used these results to decide our award winners. Where there was a draw in terms of star ratings, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Full details of how we calculated star ratings for this sector are on our methodology for retail brand customer ratings page.
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