Utilita | Electricity, gas and dual fuel tariffs

Find out more about Utilita with our useful guide.


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Utilita is the first energy supplier to focus solely on the needs of the pay as you go energy customer in Great Britain. The company was established in 2013, offering fair deals to lower-income and energy-conscious households through the use of market-leading smart meter technology.

The company provides multiple ways to top-up your account, e.g. via the phone app or by text.

Compare the latest tariffs from Utilita

See how Utilita fares against the competition, and find the right energy deal for your home.

Is Utilita cheap?

Something to remember

There is no single cheapest energy supplier out there, only the cheapest provider for you and your usage requirements. If it gets confusing, you can always come back and consult finder.com’s energy pages and guides!

How do customers rate Utilita?

Utilita publishes facts and figures about its complaints handling each quarter. In the second quarter of 2017, the supplier found that 91% of its complaints were resolved within one day.

Is Utilita green?

Can I get a smart meter with Utilita?

Yes, Utilita has already started rolling out smart meters. Existing customers should be contacted when the technology is available in their area.

How do I contact Utilita?

Depending on your requirements, there’s a whole load of numbers to call. Save yourself time by picking the right one, instead of getting redirected around different call centres. Here are Utilita’s contact numbers:

  • General enquiries: 03303 337 441
  • Sign up or moving home: 03452 068 777
  • Automated top up: 03452 068 333
  • Automated meter reading: 03452 093 750
  • Billing enquiry: 03303 337 440
  • Emergency line: 03452 068 999

How do I make a complaint to Utilita?

It comes with the territory. If a boiler breaks or the electricity goes out, people don’t tend to be too happy!

With Utilita, you have the following options for registering a complaint:

  1. Call the customer service team at 03452 072 000
  2. Email customerservices@utilita.co.uk
  3. Write to Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB

Of course, make sure to Google around or visit Utilita’s website to see if someone might have already had the same problem you’re having!

What is a 'dual fuel' tariff?

With one of these tariffs you’ll get both your gas and electricity from the same supplier. This makes life a lot easier. There’s one bill, one direct debit, one number to call if you need to speak to someone. A dual fuel tariff could save you money, but it’s not necessarily the cheapest option.

In some cases, it’s still cheaper to have your gas and electricity provided by separate suppliers.

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