SSE is one of the “Big Six” UK energy suppliers. Formerly known as Scottish and Southern Energy, the company’s household energy supply division was bought by competitor OVO Energy in January 2020. The supplier still trades under the name SSE, but its customers will gradually have their supply moved over to OVO Energy as part of the deal.
SSE also plays a huge part in generating power through both traditional and renewable methods via its network of hydroelectric, wind, biomass, gas and oil plants.
As well as gas, electricity and boiler cover, SSE also provides broadband services and regularly offers discounted bundles for customers looking to get both their energy supply and fibre broadband together.
Read on to find out more about SSE, and whether it might be the right energy supplier for you.
Is SSE green?
According to data collected from SSE by the industry regulator Ofgem, the supplier buys its energy from the following sources:
SSE customer reviews
According to data compiled by the charity Citizens Advice, in 2020 an average of 16.1 complaints per 10,000 SSE customers was escalated to a third party, including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is on the lower end of the scale for last year.
SSE appears to have a strong reputation for the quality of its customer service. Its rating on the customer review site Trustpilot gives it 4.4 stars out of 5, based on over 23,800 customer reviews. The number of customers giving the supplier an “excellent” rating stands at a whopping 76%, with a further 10% of customers rating their experience with the supplier “great”.
Pros and cons of SSE
- Decent customer service. According to the customer review website Trustpilot, SSE is rated pretty highly for the quality of its customer service.
- Customer rewards. SSE energy customers can receive up to £75 account credit if they sign up to SSE home broadband or boiler cover
- Customers to be moved to another company. SSE is slowly moving its customers to OVO Energy, which is not necessarily a bad thing by itself, but you may find better deals by going to OVO Energy directly.
- Poor response times. Data from Citizens Advice shows that customers experienced long wait times when trying to contact an SSE customer service agent in 2020.
- No bundles. SSE doesn’t offer any bundles for both energy and home broadband.
Our verdict: Is SSE any good?
SSE offers a relatively small range of household tariffs, including dual fuel deals. This is partly because SSE is slowly moving its customers over to OVO Energy for their household supply. As a “Big Six” supplier its rare for SSE to offer the cheapest unit price tariffs, regardless of the type of tariff chosen. So if price is your main priority, SSE may not necessarily represent best value for money.
Existing customers seem to be pretty happy with the quality of the service they receive, except when it comes to the the time it takes to get a response or speak to a customer service agent.