Igloo Energy supplier review

Igloo Energy stopped trading on 29 September 2021. Under energy market regulator Ofgem’s “safety net” process, Igloo Energy’s customers are being moved to E.ON to ensure that their supply isn’t interrupted.

Read our guide on what happens if your energy supplier goes bust for full details.

The rest of the information in this guide applied while the company was still in business.

Igloo Energy aims to differentiate itself from its competitors by providing a mix of technology, while analysing data on how you use energy in your home in order to help you use as little energy as possible. It captures data on your energy usage and offers smart energy products based on this unique data.

It only offers one tariff: Igloo Pioneer. The company says that this lack of variability helps it to keep the cost of the tariff low. As a dual fuel energy supplier you can choose to have both fuels provided by Igloo, or just electricity.

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Igloo Energy’s tariffs and service

Is Igloo Energy green?

Yes, according to the data collected from Igloo Energy by the industry regulator Ofgem, the firm sources the electricity it supplies to customers from 100% renewable sources.

Igloo Energy customer reviews

Igloo scores very highly when it comes to customer satisfaction, according to data collected by the charity Citizens Advice. In 2020 Igloo Energy saw an average of 3.7 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is among the lowest reported figures for the industry that year.

As a relatively new player in the market, Igloo Energy appears to be rated highly by customers, with over 80% of the 1,960 customers leaving a review on Trustpilot giving the supplier an “excellent” or “great” rating.

Pros and cons of Igloo Energy

Our verdict: Is Igloo Energy any good?

For tech-savvy customers who value the convenience of being able to manage their account via an app in the palm of their hand, Igloo Energy could be a great option. Its simple pricing and single tariff offering mean that it’s relatively easy to compare its supply prices with other suppliers. If you want to switch away you won’t be subject to any exit fees.

Its 100% renewable electricity tariff will also appeal to environment-conscious households.

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Frequently asked questions

• How easy is it to switch to Igloo Energy?

  Igloo Energy is signed up to the Energy Switch Guarantee, which means that if you switch to it, the supplier will handle the whole switching process. As part of the guarantee, Igloo Energy also promises to get you switched over in 21 days or less.

• Can I stay with my existing energy supplier if I move to Igloo Energy but then change my mind?

  Yes, as a member of the Energy Switch Guarantee scheme, Igloo Energy must allow you to remain with your existing provider for up to 14 days after you initially apply to switch.