Green Star Energy review October 2020

Want your power to be greener? Find out more about Green Star Energy, and its focus on renewable energy.

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Green Star Energy offers an alternative to traditional gas and electricity suppliers by supplying energy from renewable sources.

It offers a range of plans including fixed rate, variable rate, and pay-as-you-go, plus a plan called Green which is designed to help tackle climate change. To create this plan, Green Star partnered with Carbon Footprint, an organisation that runs carbon reduction projects in the UK and around the world.

Available tariffs

Green Star Energy offers a range of tariffs, all of which are managed online.

  • Standard

    The Standard tariff is a plan on a variable rate that moves with the market. This means that your bill each month could rise or fall. With this plan, there are no exit fees so if you’re not satisfied, you can just switch tariff.

  • Standard Pay As You Go

    With this tariff, you make payments upfront via a prepayment meter in your home, rather than paying monthly. This can be done via a card or key that you top up in locations such as newsagents.

  • Fix For Less

    With this plan, you can power your home using only 100% renewable sources of energy. Green Star Energy offers this plan on a fixed rate contract of 12 months. It can be paid via direct debit only.

How can I contact Green Star Energy?

The quickest way to contact Green Star Energy is via WhatsApp on 01908 049047, or via the Facebook and Twitter pages. The customer service team is available on these channels from 08.00 – 20.00 on weekdays, or between 09.00 and 17.00 on Saturdays.

Alternatively, you can reach the customer service team by calling 0800 012 4510 or emailing customerservice@mygreenstarenergy.com.

How can I make a complaint to Green Star Energy?

To initiate a complaint, call 0800 012 4510, email complaints@mygreenstarenergy.com or write to: Complaints Manager, Green Star Energy, Elder House 3rd Floor, 586-592 Elder Gate, Central Milton Keynes, MK9 1LR.

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