Green Energy

Green Energy UK | Electricity, gas and dual fuel tariffs

Our review of Green Energy UK sets out its gas and electricity tariffs, green credentials, and pros and cons. This is a different company from Green Supplier (which went bust in 2021).

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Nick Renaud-Komiya
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Fact checked
Finder score
★★★★★
Expert analysis
Supplies 100% renewable energy
No live chat option for customer service queries
Green Energy UK generates all its energy from UK-based renewable sources, at prices that are competitive not just within the green energy sector, but compared to all gas and electricity suppliers. The company aims to limit energy use wherever possible. Additionally, all customers have the option to become shareholders in the company for free. This is a different company from Green Supplier Ltd, which went bust in 2021.
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Green Energy UK’s tariffs and service

Supplier nameGreen Energy
Green tariffs
Fixed tariffs
Variable tariffs
Dual fuel deals
Manage online
Manage account via app
Manage account by telephone
Live chat support available
Email support available
Can install smart meters
Can offer Warm Home Discount
Percentage renewables (electricity)100%
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Is Green Energy UK green?

According to data collected from Green Energy UK by the industry regulator Ofgem, the supplier sources gas and electricity from 100% renewable sources.

How do customers rate Green Energy UK?

According to data compiled by the charity Citizens Advice, in 2020 Green Energy UK saw an average of 12.5 complaints per 10,000 customers escalated to a third party, including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is pretty low compared to many of the firm’s competitors that year.

Elsewhere, Citizens Advice gave the supplier a near-perfect score for the accuracy of the bills it sends out to customers, while reported customer query response times were among the best in the industry in 2020.

Pros and cons of Green Energy UK

Pros

  • Supplies 100% renewable electricity. Green Energy UK supplies 100% renewable electricity to UK household customers.
  • Member of the Energy Switch Guarantee. The supplier is a member of the Energy Switch Guarantee, an industry scheme designed to give customers confidence that their decision to switch to another supplier will be dealt with quickly and smoothly.
  • Installs smart meters. The firm can install smart meters for new customers.

Cons

  • No live chat option for customer service queries. Unlike many of its competitors, Green Energy UK does not offer an online chat function on its website to respond to customer queries.

Our verdict: Is Green Energy UK any good?

As its name suggests, Green Energy UK is a strong option for consumers who value environmental considerations when searching for a new energy supplier. The supplier is well-rated by both Citizens Advice and online customer reviews, particularly when it comes to the speed with which it responds to customer queries. Green Energy UK also offers a range of tariff types, including time-of-use tariffs, at reasonably competitive rates.

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Finder score

★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Our experts analysed each provider's complaints handling record, how clear the bills are, and other key measures. More details in our full methodology.

  1. Citizens Advice – Compare energy suppliers’ customer service
  2. Green Energy UK statement
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