Ecotricity review

Founded in 1995, Ecotricity was at the forefront of the green electricity movement. The company uses its profit to invest in renewable energy generation, both in electricity and renewable “green” gas. All tariffs offered by Ecotricity are guaranteed 100% renewable and priced the same regardless of when a customer joins.

Read on to learn everything you need to know about Ecotricity, and see if it’s the supplier for you.

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Ecotricity’s tariffs and service

Is Ecotricity green?

According to data collected from Ecotricity by the industry regulator Ofgem, the supplier sources 100% of its electricity from renewable sources, while 99% of the gas the firm supplies comes from natural gas, with the remaining 1% sourced from biomethane gas (grass cuttings).

Ecotricity customer reviews

According to data compiled by the charity Citizens Advice, in 2020 Ecotricity saw an average of 44.4 complaints per 10,000 customers escalated to a third party, including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This score puts it in the lowest 25% of performers for the industry last year when it comes to the number of complaints that have to be taken to a third party.

Customer reviews on the website Trustpilot are decent, if not fantastic, with users giving the supplier an average 3.9 stars out of 5, based on over 2,800 reviews. The number of customers giving the supplier an “excellent” rating stands at a strong 56%, while 29% of customers gave a “bad” rating.

Pros and cons of Ecotricity

Our verdict: Is Ecotricity any good?

Ecotricity was one of the early front runners in the move towards reducing household carbon emissions with renewable energy. This ethos is clear in the way that the firm sources its energy. Unlike many of its competitors, Ecotricity generates much of the energy that is subsequently sold to customers. These households can be reasonably assured that some of the money from their energy bills goes back into generating more renewable power.

However, it’s a shame that this ambition doesn’t always extend to Ecotricity’s customer service. The proportion of customer complaints that are brought to a third party is pretty high compared to competitors and suggests it still has some way to go on this measure.

If you’re keen to ensure your energy is sourced sustainably and are happy to pay a slight premium for this, then Ecotricity may be worth investigating.

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Frequently asked questions

• How easy is it to switch to Ecotricity?

  Once you’ve decided to switch over, Ecotricity will manage the process and get you onto your new plan within 21 days.

• Can I stay with my existing energy supplier if I move to Ecotricity but then change my mind?

  Yes, there is a 14-day “cooling off” period built into the switching process. This means that if you change your mind about switching to Ecotricity you can decide to stay with your existing provider up to 14 days after you initially apply to switch.