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Co-op Energy | Electricity, gas and dual fuel tariffs

Our review of Co-op Energy sets out its gas and electricity tariffs, green credentials, and pros and cons.

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Finder score
★★★★★
Expert analysis
Simple, green tariffs
No smartphone app

Co-op Energy is a community energy supplier that was originally formed by the Midcounties Co-operative in 2010, but is now partnered with challenger brand Octopus Energy. All Co-op Energy customers have their energy supplied by Octopus Energy.

However, the Midcounties Co-operative, an umbrella organisation which supplies a range of utilities to its 700,000+ members, continues to be in charge of acquiring new customers to the Co-op Energy brand.

Read on to find out everything you need to know about Co-op Energy and whether it’s the right supplier for you.

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Co-op Energy’s tariffs and services

Supplier nameCo-op Energy
Green tariffs
Fixed tariffs
Variable tariffs
Dual fuel deals
Manage online
Manage account via app
Manage account by telephone
Live chat support available
Email support available
Can install smart meters
Can offer Warm Home Discount
Percentage renewables (electricity)100%
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Is Co-op Energy green?

According to data collected from Octopus Energy (which supplies Co-op Energy’s customers) by the industry regulator Ofgem, the supplier sources its electricity from 100% renewable sources.

Co-op Energy offers 3 basic tariffs. The company claims the “Co-op Community Power” is the UK’s only tariff powered by 100% community-run renewable energy projects from across the country. Octopus Energy buys the energy consumed by customers on this tariff from sites that generate renewable electricity and then uses the proceeds to fund community projects like insulation for disadvantaged communities.

The supplier says the gas used on this tariff is fully carbon offset.

Co-op Energy customer reviews

According to data compiled by the charity Citizens Advice, in 2020 Co-op Energy saw an average of 14.1 complaints per 10,000 customers escalated to a third party, including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This compares pretty well with the industry’s performance as a whole that year.

This decent performance seems to be borne out by the customer reviews left on the website Trustpilot. The site gives Co-op Energy a whopping 4.7 stars out of 5, based on over 4,000 reviews. The number of customers giving the supplier an “excellent” rating stands at 62%, with a further 15% giving a rating of “great”. This compares with only 13% who gave the firm a “bad” rating (last updated: August 2021).

Pros and cons of Co-op Energy

Pros

  • Simple, green tariffs. Co-op Energy markets 3 simple tariffs, well explained online.
  • Invests in community energy projects. Co-op Energy customers fund community projects that encourage further renewable electricity generation.

Cons

  • No smartphone app. Co-op Energy customers can’t use a smartphone app to manage their account.

Our verdict: Is Co-op Energy any good?

Customers appear to be happy with Co-op Energy’s level of service. The firm’s simple explanation of its tariffs on its website makes it very easy to get an idea of how much you’re likely to pay before committing to filling in bags of information about your home and usage.

Add to this the supplier’s social mission and green credentials, and you’re likely to find a decent supply at a reasonable price that helps the planet.

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Frequently asked questions

Finder score

★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Our experts analysed each provider's complaints handling record, how clear the bills are, and other key measures. More details in our full methodology.

*Comparison powered by Energy Helpline. £328 is the minimum savings of the top 10% of savers who switched with Energy Helpline in the period between 1 January and 30 June, 2021.


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