Co-op Energy is a community energy supplier that was originally formed by the Midcounties Co-operative in 2010, but is now partnered with challenger brand Octopus Energy. All Co-op Energy customers have their energy supplied by Octopus Energy.
However, the Midcounties Co-operative, an umbrella organisation which supplies a range of utilities to its 700,000+ members, continues to be in charge of acquiring new customers to the Co-op Energy brand.
Read on to find out everything you need to know about Co-op Energy and whether it’s the right supplier for you.
Compare Co-op Energy against its rivals
Click on the button below and take a look at the tariffs on offer in your area. See how Co-op Energy fares against the competition, and find the right energy deal for your home.
Co-op Energy’s tariffs and services
|Supplier name||Co-op Energy|
|Dual fuel deals|
|Manage account via app|
|Manage account by telephone|
|Live chat support available|
|Email support available|
|Can install smart meters|
|Can offer Warm Home Discount|
|Percentage renewables (electricity)||100%|
Is Co-op Energy green?
According to data collected from Octopus Energy (which supplies Co-op Energy’s customers) by the industry regulator Ofgem, the supplier sources its electricity from 100% renewable sources.
Co-op Energy offers 3 basic tariffs. The company claims the “Co-op Community Power” is the UK’s only tariff powered by 100% community-run renewable energy projects from across the country. Octopus Energy buys the energy consumed by customers on this tariff from sites that generate renewable electricity and then uses the proceeds to fund community projects like insulation for disadvantaged communities.
The supplier says the gas used on this tariff is fully carbon offset.
Co-op Energy customer reviews
According to data compiled by the charity Citizens Advice, in 2020 Co-op Energy saw an average of 14.1 complaints per 10,000 customers escalated to a third party, including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This compares pretty well with the industry’s performance as a whole that year.
This decent performance seems to be borne out by the customer reviews left on the website Trustpilot. The site gives Co-op Energy a whopping 4.7 stars out of 5, based on over 4,000 reviews. The number of customers giving the supplier an “excellent” rating stands at 62%, with a further 15% giving a rating of “great”. This compares with only 13% who gave the firm a “bad” rating (last updated: August 2021).
Pros and cons of Co-op Energy
- Simple, green tariffs. Co-op Energy markets 3 simple tariffs, well explained online.
- Invests in community energy projects. Co-op Energy customers fund community projects that encourage further renewable electricity generation.
- No smartphone app. Co-op Energy customers can’t use a smartphone app to manage their account.
Our verdict: Is Co-op Energy any good?
Customers appear to be happy with Co-op Energy’s level of service. The firm’s simple explanation of its tariffs on its website makes it very easy to get an idea of how much you’re likely to pay before committing to filling in bags of information about your home and usage.
Add to this the supplier’s social mission and green credentials, and you’re likely to find a decent supply at a reasonable price that helps the planet.
Frequently asked questions
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