compare Bulb

Bulb Energy review

Bulb Energy has announced that it will enter administration. The energy watchdog will run Bulb to ensure continuity of supply.

Bulb Energy announced that it would enter administration on 22 November 2021. Under energy market regulator Ofgem’s “special administration” process, Bulb Energy will continue to operate to ensure its existing customers continue to receive gas and electricity.

Read our guide on what happens if your energy supplier goes bust for full details.

The rest of the information in this guide applied while the company was still in business.

Finder score
★★★★★
Expert analysis
Supplies 100% renewable electricity
Poor customer response speeds

Bulb Energy is a dual fuel supplier that operates in the UK, France, Spain and the US state of Texas. Founded in 2015, the London-based supplier pitches itself as an alternative to the larger established energy providers here in the UK, promising competitive prices, strong customer service and 100% renewable electricity.

The firm keeps things simple by offering just one tariff – a variable rate dual fuel or electricity-only package.

So how does the supplier measure up? Read on to find out everything you need to know to help you decide if Bulb Energy is the right supplier for your household.

Bulb Energy’s tariffs and service

Supplier nameBulb
Green tariffs
Fixed tariffs
Variable tariffs
Dual fuel deals
Manage online
Manage account via app
Manage account by telephone
Live chat support available
Email support available
Can install smart meters
Can offer Warm Home Discount
Percentage renewables (electricity)100%
Compare

Is Bulb Energy green?

Yes, according to the data collected from Bulb Energy by the energy regulator, the firm sources the electricity it supplies to customers from 100% renewable sources.

The firm also says that the gas it supplies its domestic customers is carbon neutral. It ensures this by buying “green” biogas for homes in the UK and through a practice called carbon offsetting.

Bulb Energy customer reviews

Bulb Energy scores in the mid-range when it comes to customer satisfaction, according to data collected by the charity Citizens Advice. In 2020 the firm saw an average of 23.9 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is below average in terms of reported performance for the industry that year.

However, reviews on the site Trustpilot are more positive, with 86% of over 74,000 customer reviews giving the supplier an “excellent” rating, with only 5% saying that their experience with the firm was “bad” (last updated: August 2021).

Pros and cons of Bulb Energy

Pros

  • Supplies 100% renewable electricity. Bulb Energy ensures that all of the electricity it supplies is generated from 100% renewable sources. The company says it buys much of its electricity from renewable energy generators that use hydroelectricity and anaerobic digestion as a means to provide power.
  • Competitive pricing. Bulb Energy regularly appears in comparisons as a competitively priced variable tariff.

Cons

  • Poor customer response speeds. Bulb Energy sadly lags behind many of its competitors in the time it takes to respond to customer service enquiries, according to data from Citizens Advice.
  • No fixed tariffs. While the simplicity that comes from only providing one variable tariff can help potential customers in making their choice, the lack of a fixed tariff may be a problem for those looking for some certainty in their energy costs over a longer period of time.

Our verdict: Is Bulb Energy any good?

Bulb Energy has done a decent job in marketing itself as a modern, tech-savvy, environmentally responsible alternative to the larger, established home energy suppliers. While online customer reviews are largely positive, research from Citizens Advice suggests that the firm still has some way to go when it comes to the way it deals with customer complaints and queries.

As an energy supplier committed to providing its customers with 100% renewable energy, the fact that it buys a decent amount of energy from renewable generators is very welcome.

Its environmental credentials and competitive tariffs mean it’s certainly worth exploring if you’re looking to switch your household energy supply.

Compare Bulb Energy with its rivals and find the best deal

Click on the button below and take a look at the tariffs on offer in your area. See how Bulb Energy fares against the competition and find the right energy deal for your home.

Promoted
Energy Finder

Save up to £328* a year by finding a new energy supplier

  • Compare a wide range of suppliers
  • Simple form to compare multiple energy providers
  • Switch with minimal effort

Frequently asked questions

Finder score

★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Our experts analysed each provider's complaints handling record, how clear the bills are, and other key measures. More details in our full methodology.

*Comparison powered by Energy Helpline. £328 is the minimum savings of the top 10% of savers who switched with Energy Helpline in the period between 1 January and 30 June, 2021.


More guides on Finder

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site