Bulb Energy review | Electricity, gas and prices

We shine a light on the London-based energy supplier, which offers 100% renewable electricity and carbon neutral gas.

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What is Bulb Energy?

Bulb is an independent dual fuel supplier that serves as an alternative to traditional energy providers, promising competitive prices, customer-focused service and 100% renewable energy. It is UK’s largest renewable energy supplier and seventh largest supplier overall, behind only the established “Big Six” suppliers.

Through an online group called the Bulb Community, customers can ask questions and give feedback that directly affects how the company is run, so you can be assured that any complaints you have won’t be ignored.

Founded in 2015, Bulb keeps things simple by offering just one tariff – a variable rate dual fuel or electricity only package.

Compare the latest tariffs from Bulb

Is Bulb Energy cheap?

Bulb claims to be around 18% cheaper on average than the standard plans offered by the “Big Six” energy suppliers, according to Energy Helpline. It offers a single tariff for electricity and gas, which can help simplify your bill and reduce costs. It also charges no exit fees.

What is Bulb’s dual fuel tariff?

With a dual fuel tariff, you’ll get both your Bulb gas and electric from the same supplier. This can make life a lot easier. There’s one bill, one direct debit, one number to call if you need to speak to someone. A dual fuel tariff could save you money, but it’s not necessarily the cheapest option.

In some cases, it’s still cheaper to have your gas and electricity provided by separate suppliers.

What is the Bulb Community?

The Bulb Community is an online forum that lets customers discuss their Bulb energy service with other customers, contact Bulb customer support, as well as a general chat forum. You can access the Bulb Community by logging in to your account on the Bulb website.

Bulb Energy customer reviews

Bulb has generally received positive reviews from customers, and has a Trustpilot rating of 4.8, based on over 50,000 reviews.

Trustpilot Google Play Apple App Store

★★★★★

4.8 out of 5
Based on 56,365 reviews

★★★★★

4.8 out of 5
Based on 11,619 reviews

★★★★★

4.8 out of 5
Based on 95,900 reviews

Is Bulb Energy green?

Yes, Bulb’s big selling point is that it uses 100% renewable electricity and 100% carbon neutral gas. This is much higher than the average UK energy supplier, which only uses around 25% renewables.

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Refer a friend to Bulb to receive up to £50 each

Enjoy using Bulb? Then introduce your friends to Bulb and you both will get up to £50 each. T&Cs apply.

Last verified

Can I get a smart meter with Bulb?

Yes, Bulb will install second generation smart meters (SMETS2), but you’ll first need to check your eligibility and then book an installation. While every energy customer is entitled to a smart meter, Bulb is currently only rolling out smart meters to homes where they’ll successfully be able to be installed.

How do I contact Bulb?

Depending on your requirements, there’s a whole load of numbers to call. Save yourself time by picking the right one, instead of getting redirected around different call centres. Here are Bulb’s contact numbers:

  • All enquiries: 0300 30 30 635

You can also reach out via email at help@bulb.co.uk.

Alternatively you can contact them through their social media platforms:

  • Facebook: Bulb
  • Twitter: @bulbenergy

How do I make a complaint to Bulb?

It comes with the territory. If a boiler breaks or the electricity goes out, people don’t tend to be too happy!

With Bulb, you have the following options for registering a complaint:

  1. You can email the bulb team at help@bulb.co.uk
  2. Call their customer service line on 0300 30 30 635

Of course, make sure to Google around or visit Bulb’s website and online community to see if someone might have already had the same problem you’re having!

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