Refer a friend to Bulb to receive up to £50 each
Enjoy using Bulb? Then introduce your friends to Bulb and you both will get up to £50 each. T&Cs apply.
Bulb is an independent dual fuel supplier that serves as an alternative to traditional energy providers, promising competitive prices, customer-focused service and 100% renewable energy. It is UK’s largest renewable energy supplier and seventh largest supplier overall, behind only the established “Big Six” suppliers.
Through an online group called the Bulb Community, customers can ask questions and give feedback that directly affects how the company is run, so you can be assured that any complaints you have won’t be ignored.
Founded in 2015, Bulb keeps things simple by offering just one tariff – a variable rate dual fuel or electricity only package.
With a dual fuel tariff, you’ll get both your Bulb gas and electric from the same supplier. This can make life a lot easier. There’s one bill, one direct debit, one number to call if you need to speak to someone. A dual fuel tariff could save you money, but it’s not necessarily the cheapest option.
In some cases, it’s still cheaper to have your gas and electricity provided by separate suppliers.
The Bulb Community is an online forum that lets customers discuss their Bulb energy service with other customers, contact Bulb customer support, as well as a general chat forum. You can access the Bulb Community by logging in to your account on the Bulb website.
Bulb has generally received positive reviews from customers, and has a Trustpilot rating of 4.8, based on over 50,000 reviews.
Yes, Bulb’s big selling point is that it uses 100% renewable electricity and 100% carbon neutral gas. This is much higher than the average UK energy supplier, which only uses around 25% renewables.
Yes, Bulb will install second generation smart meters (SMETS2), but you’ll first need to check your eligibility and then book an installation. While every energy customer is entitled to a smart meter, Bulb is currently only rolling out smart meters to homes where they’ll successfully be able to be installed.
Depending on your requirements, there’s a whole load of numbers to call. Save yourself time by picking the right one, instead of getting redirected around different call centres. Here are Bulb’s contact numbers:
You can also reach out via email at email@example.com.
Alternatively you can contact them through their social media platforms:
It comes with the territory. If a boiler breaks or the electricity goes out, people don’t tend to be too happy!
With Bulb, you have the following options for registering a complaint:
Of course, make sure to Google around or visit Bulb’s website and online community to see if someone might have already had the same problem you’re having!
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