Emma Mattress

Emma mattress review

A solid snooze straight out of the box.


Emma Original Mattress from £449

The Emma Original is sure to give you the most restful and energising sleep imaginable. It’s made to suit everybody and is loved by sleepers up and down the country. Try it yourself & wake up feeling truly epic.  T&Cs apply.

What mattresses does Emma offer?

The Emma Original Mattress by Emma Mattress

The Emma Mattress consists of 3 foam layers to ensure ultimate support, breathability and comfort.
  • Finance with Klarna
  • 10 year warranty
  • 200 night trial
  • Free shipping

Starting at

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Emma's signature budget-friendly mattress boasts a cool, comfortable night's sleep just an hour after unboxing.

Prices and payment

The Emma mattress ranges from £449 for a single to £899 for a super king – although keep an eye out for regular discounts and promotions.

You can pay for your order in full by credit or debit card on Emma’s secure website, or finance your purchase through Klarna.

Does Emma offer financing?

Yes. At checkout, select to pay with Interest Free Credit, then select the repayment plan that suits you (3, 6, 9 or 12 months). DivideBuy will do a soft search for the application, but then a hard search if the application is successful which will affect credit score.

Features of an Emma mattress

What is it made of?

The Emma mattress is made of 3 layers of foam, including a 3cm breathable Airgocell foam to absorb moisture and keep you cool, 2cm Visco-elastic memory foam to mould to the shape of your body and distribute pressure evenly, and a durable 19cm HRX base layer to align your spine. The washable cover is temperature-regulating at the top and non-slip at the bottom.

Do you need a special base for it?

No. You can place your Emma mattress on any solid, sturdy surface, whether it’s on a slat frame, a divan, or even the ground.

How many years does an Emma mattress last?

The Emma mattress comes with a 10 year warranty. Our research shows that the average life of a foam mattress is around eight years.

Can I rotate or flip the Emma mattress?

The mattress has been designed with varying foam layers in a specific order, so don’t flip it. But you can rotate it from head-to-toe every few months or when you wash your bedding.

Emma sizing guide

All Emma mattresses are 25cm thick and range in size from a single to a super king. All Emma mattresses are shipped in boxes of 45x45x110cm.

SingleSmall Double DoubleKingSuper King
90cm x 190cm120cm x 190cm135cm x 190cm150cm x 200cm180cm x 200cm

Shipping and delivery

Can I get free delivery?

Yes, all Emma mattresses ship for free.

Does Emma offer a trial period?

Yes – you can test out your new mattress for 200 days while you decide if it’s right for you.

What’s Emma’s return policy?

Emma asks that you try your mattress for at least 3 to 4 weeks before requesting a return. But you have 200 days after your purchase to make this decision.

Are Emma returns free?

Yes, returns to Emma are free.

How do I return items to Emma?

If you want to return your Emma mattress, just use its self-service returns portal to arrange a free pick-up. You’ll be issued with a refund once Emma receives your returned mattress.

Shipping costs

Shipping to mainland UK is free.

How can I track my order?

You’ll be sent an email with tracking information as soon as your Emma mattress is dispatched. This will tell you exactly when you can expect to receive it.

What sets this brand apart?

Online bed-in-a-box brand Emma has been massively successful across the world since it first launched in 2015. Its headquarters are in Germany, but it’s produced locally – so all UK Emma mattresses are made here.

It’s also been given many best mattress awards by independent consumer organisations including Which?, Good Housekeeping and Expert Reviews.

What do people really say about Emma?

Emma has an “excellent” rating on Trustpilot. Customers praise its comfort and breathability, with some raving that it’s given them the “best night’s sleep ever”.

How can I contact customer support?

You can get in touch with the Emma customer service team by emailing support@emma-mattress.co.uk, sending a message through its Contact Us page, or live chatting on its website.

Why should I shop at Emma?


  • Free shipping and returns. You won’t pay a penny to ship or return your mattress.
  • 200 day trial. You have months to make sure you’re happy with it.
  • Excellent reviews. Happy customers and multiple awards speak volumes.


  • Limited choices. Only 1 mattress/frame type offered.
  • No phone number. While you can contact Emma in various ways online, it doesn’t seem to have a phone number for customer services.

Is Emma better than Nectar?

These brands are both popular online retailers offering foam mattresses. Price wise they are relatively similar.

Some reviewers say that the Emma mattress is more comfortable than the Nectar if you move around a lot in your sleep, because of its motion transfer. If you’re still not sure, compare a few online mattress brands to help you decide.

See all Nectar promo codes

Frequently asked questions about Emma mattresses

The complete guide to buying a mattress online

If you’re not sure yet whether Emma is right for you, check out our complete guide to buying a mattress online. We give you tips on how to choose the right mattress and compare online mattress brands side by side.

Check out our complete mattress guide

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