Tandem Bank

Tandem credit cards

Digital challenger bank Tandem no longer offers the option to apply for a credit card, but you can use this page to find alternatives.

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As of September 2020, Tandem Bank discontinued its credit card offerings, focusing on savings and day-to-day banking.

Tandem Bank used to offer two credit cards, both targeting customers at the younger end of the age spectrum with options for limited credit histories, a competitive cashback offer, and fee-free purchases and cash withdrawals abroad.

Alternatives to the Tandem cashback card

Table: sorted by representative APR, promoted deals first
Name Product Max. intro bonus Default earn-rate Annual/monthly fees Representative APR Link Incentive Representative example
Santander All in One Credit Card
N/A
0.5% cashback
£3 per month
23.7% APR (variable)
Check eligibility
0.5% cashback after £1 of monthly spend. Cashback paid monthly into card account. Maximum spend for cashback purposes is limited to credit limit.
Representative example: When you spend £1,200 at a purchase rate of 17.9% (variable) p.a. with a fee of £3 per month, your representative rate is 23.7% APR (variable).
American Express Platinum Cashback Everyday Card
£100
1% cashback
£0
24.5% APR (variable)
Go to site
New Cardmember offer: Get 5% cashback on your purchases (up to £100) for the first 3 months of Cardmembership. Spend £0 to £10,000 and receive 0.5% cashback on all purchases. Spend over £10,000 and receive 1% cashback on purchases.
Representative example: When you spend £1,200 at a purchase rate of 24.5% (variable) p.a., your representative rate is 24.5% APR (variable).
American Express Platinum Cashback Card
£125
1.25% cashback
£25 per annum
29.8% APR (variable)
Check eligibility
As a new Cardmember, get 5% cashback on your purchases (up to £125) for the first 3 months of Cardmembership. Spend £0 to £10,000 and receive 0.75% cashback on all purchases. Spend over £10,000 and receive 1.25% cashback on purchases.
Representative example: When you spend £1,200 at a purchase rate of 24.5% (variable) p.a. with a fee of £25 per annum, your representative rate is 29.8% APR (variable).
AIB Options 1 Credit Card
£25
0.5% cashback
£0
18.9% APR (variable)
0.5% after £5000 of yearly spend. Minimum of 12 transactions per year required. Maximum of £250 cashback paid per year. Cashback paid Anniversary into Card Account. For initial £5K a £25 cashback is paid, plus an additional £1 for every further £200 spent.
Representative example: When you spend £1,200 at a purchase rate of 18.9% (variable) p.a., your representative rate is 18.9% APR (variable).
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Approval for any credit card will depend on your status. The representative APRs shown represent the interest rate offered to most successful applicants. Depending on your personal circumstances the APR you're offered may be higher, or you may not be offered credit at all. Fees and rates are subject to change without notice. It's always wise to check the terms of any deal before you borrow.

Alternatives to the Tandem Journey card

Table: sorted by representative APR, promoted deals first
Name Product Annual/monthly fees Initial credit limits Minimum income Representative APR Incentive Link
Aqua Classic Credit Card
£0
Min. limit £250, max. limit £1,200.
Not specified
29.7%
Representative example: Assumed credit limit £1,200, representative 29.7% APR (variable), purchase rate 29.75% p.a. (variable).
Please note: you can’t have two Aqua accounts or open an Aqua account within 12 months of opening a Marbles, Fluid or Opus account, issued by New Day
Check eligibility
Marbles Card
£0
Min. limit £250, max. limit £1,200.
Not specified
29.7%
You could get a credit limit increase after three months. Choose a monthly repayment date that suits you and change it up to twice a year.
Representative example: Assumed credit limit £1,200, representative 29.7% APR (variable), purchase rate 29.75% p.a. (variable).
Please note: you can’t have two Marbles accounts or open a Marbles account within 12 months of opening an Aqua, Fluid or Opus account, issued by New Day
Check eligibility
Bip Credit
£0
Min. limit £250, max. limit not specified.
Not specified
29.9%
Representative example: When you spend £1,200 at a purchase rate of 29.95% (variable) p.a., your representative rate is 29.9% APR (variable).
Check eligibility
Aqua Classic Balance Transfer Card
£0
Min. limit £250, max. limit £1,200.
Not specified
34.9%
Representative example: Assumed credit limit £1,200, representative 34.9% APR (variable), purchase rate 34.95% p.a. (variable).
Please note: you can’t have two Aqua accounts or open an Aqua account within 12 months of opening a Marbles, Fluid or Opus account, issued by New Day
Check eligibility
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What is Tandem Bank?

Tandem is a digital-only bank founded in 2013 and focused around an app. In January 2018, Tandem completed a takeover of Harrods Bank, the lender to the wealthy that was once controlled by Mohammed Al Fayed. The deal more than doubled Tandem’s customer base to 21,000 and added £80 million of capital.

The acquisition also enabled Tandem to regain its banking licence. It had lost this the previous year when Sanpower, the Chinese owners of House of Fraser, failed to deliver on a planned £35 million investment.

What types of credit card are available from Tandem?

A relative newcomer to the world of credit cards, Tandem currently offers two types of card:

  • Cashback cards

    Cashback credit cards reward your spending with cash (or credit on your account) at an “earn rate” defined in the card’s terms. For example, an earn rate of 1.5% would mean that if you spent £200 on your card, you would receive £3 cash back. These cards frequently come with introductory promotions (for example an enhanced cashback earn rate for the first month) but also caps on the amount of cash back you can earn (for example an earn rate of 2% with an annual maximum of £100).
    Learn more about cashback credit cards

  • Credit builder cards

    Credit builder cards are specifically designed for those who have a poor or limited credit history, but want to build up their credit score while they spend. Expect lower initial credit limits and higher rates, but usually no annual fee. These products are often used as a “stepping stone” product to cards or loans with better rates.
    Learn more about credit builder credit cards

What benefits can I get with a Tandem credit card?

  • Tandem App. Track your spending and cashback earnings, and make payments off your balance from anywhere at any time. This unique App also helps you to manage your money. It will automatically show you how much you can spend each month and alert you when it notices an increased bill or a payment comes in. It can also help to reduce your bills by finding you better deals to save you money.
  • Global usage. The Tandem credit cards are part of the Mastercard network, meaning they are accepted at 35 million locations worldwide.

Applying for a Tandem credit card

  1. Filling out the online application form should take you about 10 minutes. You’ll need your home addresses in the UK for the last three years, details of your monthly income and your mobile phone number.
  2. Tandem will perform a credit check on you and provide you with a quick decision.
  3. The credit limit you are offered will depend on your credit rating and affordability.

Eligibility requirements

To be eligible for a Tandem credit card, you must:

  • Be at least 18 years old.
  • Currently have an address, and three years address history in the UK.
  • Have a minimum income before tax of £13,000 per year.
  • Not be unemployed or a student.

What happens if I am declined for a card?

If Tandem declines to offer you a card, it will have come to the decision based on the information you gave, along with information provided by credit reference agency Experian. You can get a copy of your credit report by visiting the Experian website. You will be able to amend any mistakes and get tips on improving your score. In six months’ time, you can apply to Tandem again to see if anything has changed. Reapplying before then could have a negative impact on your credit score.

Why have I got a higher APR than the headline rate advertised by Tandem?

The APR advertised upfront is representative of what the majority of Tandem’s customers will receive. The lender makes its decision based on the information you give, along with information provided by the credit reference agency Experian. This means you might get a higher APR based on your personal circumstances.

How long will it take to receive my card?

Once Tandem approves your application, you can expect to receive your new credit card in 3 to 7 working days.

How can I manage my Tandem credit card?

You can see real-time transactions, balance and your remaining credit limit in the Tandem App. Tandem is continuing to add more functionality over time. You will receive monthly paper bills with all your transactions from that month and details of what you will need to pay. For anything else, you can call a customer adviser 8am-8pm Monday to Friday.

Why might you not be approved?

On the whole, if you meet the eligibility requirements but have a history of bad debt or no credit history at all, you may be rejected. Equally if you are in an IVA or have had a CCJ you may not be accepted. If you have ever declared bankruptcy you are also unlikely to receive a card.

Tandem customer reviews

Tandem has received mixed reviews from customers, according to review platform Trustpilot. It currently has a rating of 3.1 out of 5, based on more than 960 reviews (updated 11 March 2021). Many customers cited issues with receiving refunds on purchases after their accounts had been closed, but others said Tandem’s credit cards had helped them improve their credit score.

We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you.

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