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Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group. The company provides a range of insurance products, including business, car, travel, home, pet, musical instrument, equine and breakdown cover.
Allianz underwrites its own policies. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Allianz offers several types of business insurance policies, including some aimed specifically at particular industries:
Allianz also offers “after the event insurance” cover, which is a policy for solicitors that provides cover against the financial burden incurred if a legal action is unsuccessful; and “before the event insurance”, which provides cover for legal fees associated with bringing or defending certain types of legal actions and is usually taken out “just in case”.
The cost of business insurance varies according to your individual need. In any case, you cannot purchase Allianz business insurance online, only through a British Insurance Broker Association (BIBA) or Premierline broker.
Allianz does not provide a customer service phone number, but you can get information about the company’s main and regional offices (including phone numbers) on Allianz’s website.
To make a complaint relating to Allianz’s business insurance you can write to the following address:
Allianz Insurance plc
57 Ladymead
Guildford
Surrey
GU1 1DB
Or email acccsm@allianz.co.uk.
Depending on the claim you wish to make, you can contact Allianz in the following ways:
Damaged, lost or stolen commercial property: Claim online, by emailing propertyclaims@allianz.co.uk or by calling 0344 412 9988.
Liability (legal action being taken against you): Email casualty1@allianz.co.uk.
Motor trade vehicles: Claim online or by emailing motortradeclaims@allianz.co.uk.
Cargo (goods lost or damaged while being transported): Call 0330 102 8608. Lines open 9am-5pm Monday to Friday.
On customer review platform Trustpilot, Allianz as a company has 1.3 out of 5 stars and a rating of “Bad” (based on more than 80 reviews).
Things are much brighter on similar platform Reviews.io, where Allianz 4.11 out of 5 stars based on more than 190 reviews, with 80% of customers saying they would recommend the service.
Customers praise the professional staff and fair prices, but some complain of poor claim handling.
Allianz offers a strong range of business insurance products, especially for those in the construction, cargo and motor trade industries.
However, the company’s website is not easy to navigate and its policies can only be bought through a broker, not directly with Allianz.
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