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Find out more about SSE broadband with our useful guide.

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SSE Broadband

SSE aren’t known for their broadband. Founded in 1998, SSE is a British energy company based in Scotland. It is considered one of the ‘Big Six’ energy suppliers alongside companies such as British Gas and EDF Energy. Recently, however, SSE have taken the plunge into the world of broadband. Follow the rest of this guide to find out all you need to know about SSE broadband, and whether they might be the right provider for your business.

What broadband packages does SSE offer?

*Average speeds are based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary according to factors like location, and the speed you receive may differ from the figure in our comparison. Most providers will give a customised estimate based on your address.

Each of these packages includes line rental, and can be tailored to bolt on TV or mobile services, or enhanced landline bundles.

What is 'line rental'?

When shopping around for broadband deals, it’s easy to be drawn in by an eye-catching “£9.99 a month” deal. What these deals might be failing to mention is something called “line rental”.

Broadband generally needs a phone line to connect to the internet. BT owns the country’s phone line network, and charges other providers to use the lines. This cost is passed on to the customers and is called “line rental”.

What comes included with SSE’s broadband packages?

  • Router. SSE offer a free router, this is the same with many providers.
  • Unlimited downloads. This is subject to terms and conditions.
  • Internet Security. 18 months access (includes antivirus, firewall and parental controls which allow you to restrict internet access easily. After 18 months, the cost is £2).

What bundles does SSE offer?

SSE offers 3 phone packages with all their broadband offers, all include line rental. The phone and broadband packages are as follows:

  • SSE Line Rental Only. Allows you to make Pay-As-You-go calls.
  • SSE Anytime Landline. Local and national anytime calls.
  • SSE Anytime Plus. Local calls as well as calls to 35 countries and to mobiles.

Other extras a few and far between with SSE. This is partly how it is able to keep it’s costs relatively low. SSE offer a variety of packages that give customers deals on home phones, and energy too.

What is the SSE good and bad at?

  • Competitively priced. SSE is decent value. The trade off is next zero customisability.
  • Acceptable Use Policy. This is a classic piece of small print. Unlimited packages with SSE are not necessarily ‘unlimited’, and you may incur fees for breaching the terms of their ‘acceptable use policy’.

How can I contact SSE’s broadband customer service?

If you have general questions you can access the SSE homepage where they have answers to a number of commonly asked questions, however if you would like immediate answers you can chat to them on their Live Chat button or call them on:

  • For general enquiries call 0345 071 9886 between 8am – 8pm, Monday – Friday and 8am – 2pm on Saturdays. Alternatively, if you’re unable to call, you can email them at customerservice@sse.co.uk or complete an online complaint form.
  • Alternatively call 0345 071 9498 if you’re looking to change provider.

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