EE began life in 2010 as the result of a merger between T-Mobile’s and Orange’s UK operations. The new combined firm was then bought by telecoms giant BT in 2016.
As well as being one of the UK’s largest mobile network operators, EE is also an Internet service provider. The firm offers fixed line fibre broadband and 4G and 5G mobile broadband. Existing EE mobile customers can get discounted broadband packages and bundles.
What packages does EE offer?
Check the table below to see some of EE’s current broadband offers.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
What kinds of speeds can EE offer?
EE offers 6 main fixed line broadband products, starting with its “Standard Broadband” package, which offers its most basic non-fibre connection, with average speeds of up to 10Mbps. Moving into fibre connections, its “Fibre” and “Fibre Plus” packages offer average speeds of up to 36Mbps and 66Mbps respectively.
Those who need something faster may be able to get “Fibre Max 100” which offers average speeds of up to 145Mbps, “Fibre Max 300” (300Mbps) or “Full Fibre Max 900” (900Mbps).
But remember, where you live will affect both the quality and speed of your connection. The broadband regulator Ofcom has a handy tool to show you which providers can operate in your area and what kinds of speeds you can realistically expect.
EE offers a “minimum guaranteed speed”, meaning that if your household connection keeps dipping below a minimum level for more than 30 days, you’ll be able to leave your contract early without any penalty charges.
Do I need a landline to get EE broadband?
Typically you won’t need to get a new phone line installed, as the majority of EE’s broadband packages operate through fibre optic cables. You’ll need a landline if you want “standard broadband” or want to include calls in your package, but this probably won’t involve needing a new line, as most UK homes already have a BT phone line.
How can EE customers manage their account?
|Live chat support|
Can I claim compensation from EE if things go wrong?
EE is a member of Ofcom’s Automatic Compensation Scheme. This means that if certain things go wrong with the service you receive from the company, you’ll be entitled to a certain amount of money.
|Problem||You're eligible to claim if...||Amount of compensation|
|Delayed repair following loss of service||The service has stopped working and it's not fully fixed after 2 full working days||£8.06 for each calendar day that the service isn't repaired|
|Missed engineer appointments||An engineer fails to arrive for a scheduled appointment, or it's cancelled with less than 24 hours’ notice||£25.18 per missed appointment|
|Delays with the start of a new service||The provider promises to start a new service on a particular date, but fails to do so||£5.04 for each calendar day of delay, including the missed start date|
EE customer reviews
EE broadband customers give the company a fairly decent rating for customer service, according to industry watchdog Ofcom. The regulator found in its most recent annual customer satisfaction survey that 82% of EE customers were satisfied about the provider’s service, which was the best score among the large broadband providers last year.
When customers did have complaints about EE’s service, just under half (47%) told Ofcom that they were satisfied with the way their problem was handled.
But customer reviews on the website Trustpilot are scathing. Just over 70% of 7,700 reviews give the company a “bad” rating, compared to only 18% who said their experience with the firm was “excellent” (last updated: October 2021). It’s worth noting, though, that these reviews have been left by EE mobile customers as well as those using its broadband packages.
Pros and cons of EE broadband
- Competitive plans. Customers have access to 6 speeds, each at a competitive price.
- Speed guarantee. The “minimum guaranteed speed” means you can cancel any EE broadband package without any penalties if your connection is consistently below a minimum speed for 30 days.
- Mixed customer reviews. While Ofcom gives EE strong scores for customer satisfaction, online reviews are very negative.
- Complaint handling could be better. In Ofcom’s most recent report, only 47% of EE broadband customers reported being satisfied with the way their complaint was handled, the joint lowest score among large broadband providers (alongside Plusnet).
Our verdict: Is EE any good?
EE offers a competitive set of broadband packages, alongside the flexibility to choose between 12- and 24-month contracts, so it may be of interest to those living in shared housing for a year, like groups of university students.
The provider’s “minimum guaranteed speed” is a pretty rare feature among large broadband suppliers, so it should be easy to get yourself out of any long contracts if there are consistent problems with your connection. So, while customer service scores are mixed, EE is worth a look if it serves your area.
More guides on Finder
How to cancel your EE broadband
Looking to cancel your EE broadband or switch to a new provider? Find out how you can do it here.
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