EE Broadband: Compare EE broadband deals and packages

What kinds of speeds can EE offer?

EE offers 6 main fixed line broadband products, starting with its “Standard Broadband” package, which offers its most basic non-fibre connection, with average speeds of up to 10Mbps. Moving into fibre connections, its “Fibre” and “Fibre Plus” packages offer average speeds of up to 36Mbps and 66Mbps respectively.

Those who need something faster may be able to get “Fibre Max 100” which offers average speeds of up to 145Mbps, “Fibre Max 300” (300Mbps) or “Full Fibre Max 900” (900Mbps).

But remember, where you live will affect both the quality and speed of your connection. The broadband regulator Ofcom has a handy tool to show you which providers can operate in your area and what kinds of speeds you can realistically expect.

Do I need a landline to get EE broadband?

Typically you won’t need to get a new phone line installed, as the majority of EE’s broadband packages operate through fibre optic cables. You’ll need a landline if you want “standard broadband” or want to include calls in your package, but this probably won’t involve needing a new line, as most UK homes already have a BT phone line.

How can EE customers manage their account?

Can I claim compensation from EE if things go wrong?

EE is a member of Ofcom’s Automatic Compensation Scheme. This means that if certain things go wrong with the service you receive from the company, you’ll be entitled to a certain amount of money.

EE customer reviews

EE broadband customers give the company a fairly decent rating for customer service, according to industry watchdog Ofcom. The regulator found in its most recent annual customer satisfaction survey that 82% of EE customers were satisfied about the provider’s service, which was the best score among the large broadband providers last year.

When customers did have complaints about EE’s service, just under half (47%) told Ofcom that they were satisfied with the way their problem was handled.

But customer reviews on the website Trustpilot are scathing. Just over 70% of 7,700 reviews give the company a “bad” rating, compared to only 18% who said their experience with the firm was “excellent” (last updated: October 2021). It’s worth noting, though, that these reviews have been left by EE mobile customers as well as those using its broadband packages.

Pros and cons of EE broadband

Our verdict: Is EE any good?

EE offers a competitive set of broadband packages, alongside the flexibility to choose between 12- and 24-month contracts, so it may be of interest to those living in shared housing for a year, like groups of university students.

The provider’s “minimum guaranteed speed” is a pretty rare feature among large broadband suppliers, so it should be easy to get yourself out of any long contracts if there are consistent problems with your connection. So, while customer service scores are mixed, EE is worth a look if it serves your area.