Emergency Assist was founded in 2017 and aims to beat competitors on price. In this review, you’ll see what Emergency Assist offers, and what its customers think of the service.
There are three types of policies available with Emergency Assist:
You’re eligible for up to six call-outs per year. Cover for punctures and flat tyres is included.
Please note that it’s the vehicle that is covered by your policy, not you as an individual. Anyone driving your car is able to request assistance from Emergency Assist, but you won’t be covered when driving a different car.
If you break down and need help, call 01945 586228.
To make a change to your policy, click the “Members” button in the main navigation on the Emergency Assist website. Alternatively, call the customer service team on 01945 586202.
Emergency Assist has received over 11,000 reviews on Trustpilot. As at January 2021, its average rating was 4.5 out of 5. In Finder’s 2021 customer satisfaction survey, Emergency Assist customers gave it decent ratings and it was mid-table overall. Customers praised low prices, and several had experienced good service when they’d broken down.
This affordable breakdown cover policy offers a good level of cover. Some competitors do offer a more comprehensive level of cover, albeit mostly for a higher price.
The lack of personal cover might be a dealbreaker for a lot of customers, though.
Get started by visiting Emergency Assist’s website and sign up for a policy. If you have read this review and decided that Emergency Assist breakdown cover is not for you, you can also compare other breakdown cover policies on the market.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
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