Emergency Assist breakdown cover review

Emergency Assist was founded in 2017 and aims to beat competitors on price. In this review, you’ll see what Emergency Assist offers, and what its customers think of the service.

What types of policy are on offer?

There are three types of policies available with Emergency Assist:

• Saver. With this policy, you’re eligible for roadside assistance and recovery up to 25 miles to the nearest suitable garage.
• Premium. With this policy, you’re eligible for roadside assistance and recovery to any destination in the UK. You’re eligible for car hire, onward travel or overnight accommodation if needed. On top of that, you’re eligible for home repairs.
• Complete. You get all the benefits of a Premium policy, but you’re also covered in any EU state, plus Norway and Switzerland.

Cover limits

You’re eligible for up to six call-outs per year. Cover for punctures and flat tyres is included.

Please note that it’s the vehicle that is covered by your policy, not you as an individual. Anyone driving your car is able to request assistance from Emergency Assist, but you won’t be covered when driving a different car.

Claims process

If you break down and need help, call 01945 586228.

Managing your policy online

To make a change to your policy, click the “Members” button in the main navigation on the Emergency Assist website. Alternatively, call the customer service team on 01945 586202.

Emergency Assist customer reviews

Emergency Assist has received over 11,000 reviews on Trustpilot. As at January 2021, its average rating was 4.5 out of 5. In Finder’s 2021 customer satisfaction survey, Emergency Assist customers gave it decent ratings and it was mid-table overall. Customers praised low prices, and several had experienced good service when they’d broken down.

Pros and cons

Our verdict

This affordable breakdown cover policy offers a good level of cover. Some competitors do offer a more comprehensive level of cover, albeit mostly for a higher price.

The lack of personal cover might be a dealbreaker for a lot of customers, though.

Get started by visiting Emergency Assist’s website and sign up for a policy. If you have read this review and decided that Emergency Assist breakdown cover is not for you, you can also compare other breakdown cover policies on the market.

Frequently asked questions

• Can I call for help if I break down and don't have a policy?

  No. All Emergency Assist memberships have a 48-hour waiting period, so unless you’re willing to wait that long for help, it’s no good seeking assistance by calling this company unless you’re already a member.

• How long will I have to wait if I break down?

  The average wait time is 60 minutes, according to company data.

• Can you pay monthly premiums?

  No, you can only buy annual policies.