ASOS online shopping review

ASOS boasts one of the world's largest online shopping destinations, with fashion to suit every style and budget.

From quirky and colourful 2-pieces to simple LBDs, there really is something for every taste at ASOS. But what do customers think? We’ve got the details of one of the UK’s most popular online retailers.

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Quick take

Pros

  • Budget-friendly pricing
  • Frequent sales
  • New styles every week
  • Great customer service

Cons

  • Problems with the return and refund service

Reviews and complaints: Is ASOS legit?

Yep! ASOS is certainly legit: Just take the word of millions of customers. ASOS is renowned for being one of the leading names in the fast-fashion industry, so you certainly won’t be disappointed with the range of styles available. Customers on sites such as Trustpilot have reviewed their shopping experience with ASOS as largely positive. However, some customers stated issues with the return and refunds service.

Code New!

New customer: 15% off site wide on orders over £20

Verified Today
New to ASOS? Welcome! Use this ASOS discount code to get 15% off everything in your first order. T&Cs apply.
Deal

Up to 50% off drip-worthy finds!

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It's sale time at ASOS! For a limited time only score up to a huge 50% off some great items! Happy shopping. T&Cs apply.
Code Students!

Special! 10% Student Discount

Verified Today
Calling all students! ASOS wants to help you out with an extra special discount! For a limited time only enjoy 10% off your order. T&Cs apply.
See more discount codes & deals

What brands can you buy at ASOS?

ASOS stocks a whole host of different brand names, all available to see here. The list includes big designer names such as Calvin Klein for those with big budgets, and other brands like New Look to cater for those who want style without the huge price tag.

Is ASOS good quality?

The quality of items can vary at ASOS. Better quality pieces can sometimes be obtainable at a higher price tag, and more budget-friendly items may be less durable. Whether you prefer stylish pieces that you only wear for the current trend or you prefer investing in high-quality staples, ASOS has something for every preference.

ASOS sizing

ASOS has a size guide available on the website and you can use it to determine the measurements it generally uses for clothing. While some brands may vary from these measurements, you can still use it as a guide. Measurements for both men and women’s clothes are displayed, including measurements used for coats, swimwear and even footwear. Plus, there is a handy international size conversion table so you can compare UK sizes with the sizing used in other countries, such as in the EU, AUS and USA, with instructions on how to measure your own body.

Are ASOS clothes true to size?

ASOS clothes are generally close to size according to various customer reviews. You can refer to the size guide which details what measurements ASOS usually uses. There are different clothes for those with different body shapes, heights and sizes.

Does ASOS have plus sizes?

Yes! ASOS has an exclusively Plus Size section, with outfits going up to UK 38-40.

Does ASOS have maternity sizes?

Yes, ASOS has an extensive Maternity section. So, whatever you need to feel comfy during your 9 months, you won’t be short of choice.

Does ASOS have men’s and women’s sizes?

Yes, ASOS has an extensive menswear and womenswear section, with sizes for all body types. Plus, there are even some gender neutral pieces on the website.

Can I get free shipping at ASOS?

Yes! ASOS offers customers the option to purchase a delivery pass called Premier Delivery. For a one-off payment of £9.95, you can get free and unlimited next-day delivery, with no minimum order requirements, for a whole year.

ASOS payments and financing

ASOS accepts most major credit cards, including Visa, Mastercard, American Express and Maestro, and also accepts PayPal payments. If buy now pay later options are what you’re looking for, ASOS offers payment via Klarna, Clearpay and PayPal Pay in 3.

Does ASOS accept PayPal?

Yep, ASOS accepts PayPal. Just add your item to the cart and select the PayPal option for a fast checkout. You can even use the PayPal Pay in 3 option.

Does ASOS have financing or buy now pay later (BNPL) options?

Yes! ASOS offers multiple BNPL options. You can finance your order with several different BNPL services including Klarna, Clearpay and PayPal Pay in 3.

Klarna at ASOS

Klarna offers customers 2 ways to pay for their ASOS orders: Either pay 30 days later, or pay in 3 interest-free instalments. Opting for the 30 days later option may be beneficial if you’re buying the same item in multiple sizes from this online-only retailer.

Clearpay at ASOS

Clearpay offers customers a single, hassle-free way to pay for their ASOS orders. If you select Clearpay as your payment method at the ASOS checkout, the total of your order will be divided into 4 equal payments, due at 2-week intervals.

PayPal Pay in 3 at ASOS

PayPal Pay in 3 lets you split your ASOS shopping basket into 3 interest-free manageable payments for amounts between £45 and £2,000.

ASOS returns and exchanges

ASOS accepts returns on most items within 28 days from the day you receive your order. Items must be in original condition, which means unworn, unwashed and with all tags attached. These items cannot be returned if the hygiene seal has been opened or broken:

  • Face and body products
  • Cosmetics or perfume
  • Pierced jewellery
  • Swimwear
  • Underwear
  • Lingerie

Does ASOS have free returns?

Yes. ASOS offers free returns on all UK orders. To start the process, you simply click “My Orders” on the ASOS website and then choose the “Create Return” option. You have to select the items you’re returning and the reason you’re returning them. Decide which carrier you’d like to return your order with and a unique QR code will be emailed to you. Then, all that’s left to do is take your parcel and QR code to your chosen drop-off point, and the rest will be taken care of by the staff there.

There are multiple options available to you for dropping off your parcel:

  • Collect+ service. No printer required, simply create a QR code by clicking the link and follow the instructions, then drop off your parcel at your nearest participating store. Keep your proof of postage and use the code given to track your package.
  • Royal Mail. No printer required, simply create a QR code by clicking the link and and pop to your post office with your package.
  • Hermes Drop Off Service. You can return your ASOS order via any newsagent or corner shop that offers the Hermes service. Check here to see which locations offer this option.
  • toyou. Take your labelled parcel to the youkiosk or desk at your most convenient ASDA location. Place your parcel in the dropbox or give it to an ASDA colleague.

Does ASOS do exchanges?

No, unfortunately ASOS doesn’t accept exchanges, so you’ll have to return the original item and place a new order.

How do I return an item to ASOS?

To return your ASOS order:

  1. Package the items securely. Make sure the packaging you choose isn’t see-through, and is sealable and waterproof.
  2. Complete and include your returns note that came with the parcel. Securely attach the label to your parcel.
  3. Use one of the carrier options outlined above.

Returns should take around 14 days to be refunded to your account, depending on transit times of the parcel and your chosen payment method.

ASOS discounts and sales

ASOS is known for having frequent sales throughout the year, including discounts that include up to 80% off clothes.

Does ASOS offer student or military discounts?

ASOS offers a 10% student discount which you can sign up for here. Simply register and verify your student status by using your student email address, and your discount will be valid until you graduate!

ASOS does not currently offer military discounts.

How can I contact customer support?

You can find out how to deal with various problems and queries by having a look at the ASOS Customer Care page. You can contact ASOS by:

  • Sending a message via online chat service
  • Emailing care@asos.com
  • Sending a tweet to @ASOS
  • Writing to the ASOS address:
    ASOS.com
    Hercules Way
    Leavesden
    Watford
    Hertfordshire
    WD25 7GR

Remember to include your order number or email address in your message!

ASOS alternatives

Is ASOS not exactly what you’re looking for? Check out other retailers with similar price tags and styles, like Missguided, ISawItFirst, Nasty Gal and boohoo.

How to leave a review at ASOS

If you have any feedback for ASOS, you can contact the Customer Service team via the options above. Alternatively, you can leave a review for us at Finder using our review form.

  1. ASOS
  2. ASOS PLC
  3. GetHuman
  4. Trustpilot

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