Need a new mattress but without an outrageous price? This online brand could help with the bed of your dreams.
Tuft & Needle cofounders JT Marino and Daehee Park similarly found themselves between a rock and a hard place when it came time to buy a new mattress. After tirelessly shopping retail, they each dropped more than $3,000 on a new mattress that really wasn’t all that comfortable, but returns were darn near impossible.
There has to be a better way, thought Marino and Park. And so these two Silicon Valley software engineers founded Tuft & Needle.
What is Tuft & Needle?
In 2012, JT Marino and Daehee Park founded Tuft & Needle, aptly named after a specific technique of making mattresses by hand. Headquartered in Phoenix, Arizona, Tuft & Needle’s proprietary adaptive foam is just one of quality that sets this online mattress brand apart.
Tuft & Needle avoids manufacturing that builds in a bazillion mattress layers purely for the sake of hiking up the price. Instead, its artisan approach works with innovative materials to create a higher-quality, all-around comfortable mattress built in the US and affordable for just about anybody. All mattresses come with a 10-year warranty.
To make sure your mattress is the best fit for your needs, Tuft & Needle invites you to sleep on it for 100 nights with no obligation. If you don’t have the sleep of your dreams, return it without hassle, no questions asked.
How do I use Tuft & Needle coupon codes?
Tuft & Needle doesn’t offer coupon codes. But through frequent sales, you can save $100 or more on select purchases.
What can I buy at Tuft & Needle?
- Mattresses. Tuft & Needle two mattress tiers each contain the brand’s proprietary adaptive foam for a good night’s sleep.
- T&N mattress. Made of two foam layers, the original Tuft & Needle mattress is built to provide support that’s not hard or unforgiving. The bottom support layer is topped with a thinner layer of adaptive foam, which contains heat-wicking graphite and cooling gel to keep you comfy throughout the night.
- Mint mattress. Mint is built with an extra adaptive transition layer, added edge support, 30% more cooling gel beads, 30% more heat-wicking graphite and an even cozier knitted cover.
- Bedding. Choose from a slatted foundation, box foundation, metal base or traditional bed frame to support your new mattress.
- Bed frames. T&N pillows are made with the same proprietary foam as its mattresses, only with adjusted density for maximum comfort. You can also buy sheets and mattress protectors to go along with your new bed.
- T&N Pouch. The luxurious Pouch comes in three colors and is designed with your comfort in mind. You won’t find any cheap beads, beans or PVC pellets inside this new and improved bean bag.
Pay for your Tuft & Needle order with Visa, MasterCard, Discover, American Express or PayPal.
For orders of $50 or more, Tuft & Needle offers third-party financing through Affirm at checkout. Depending on your creditworthiness, you might qualify for 0% APR for the first six months or rates of 0% to 30% for three, six or 12 months. A soft pull of your credit is typically required.
Tuft & Needle mattresses come in six sizes that differ slightly in thickness by type.
|Twin||Twin XL||Full||Queen||King||California King|
|39” x 75” x 10”||39” x 80” x 10”||54” x 75” x 10”||60” x 80” x 10”||76” x 80” x 10”||72” x 84” x 10”|
|Twin||Twin XL||Full||Queen||King||California King|
|39” x 75” x 12”||39” x 80” x 12”||54” x 75” x 12”||60” x 80” x 12”||76” x 80” x 12”||72” x 84” x 12”|
Can I get free delivery?
Yes, but free delivery is limited to residents in the continental US.
Shipping is free, unless you live in Alaska or Hawaii. For residents of these states, shipping costs vary from $120 to $190, depending on your order size and specific location. To give you an idea of whipping to Alaska, to send a queen-size mattress to Dry Creek, Alaska, you’ll likely pay $140 on top of your order total.
How can I track my order?
As soon as your order ships, Tuft & Needle emails a FedEx tracking number for your order. Most orders arrive within two to five business days, but it can take up to 10 days for deliveries to Alaska and Hawaii.
What’s Tuft & Needle’s return policy?
Tuft & Needle invites you to sleep on your new mattress for 100 nights to make sure it’s what you want. If you’re unhappy with it for any reason within those 100 days, contact customer support to arrange for a free pickup and return. The company donates all returned mattresses to nonprofits and charities.
Tuft & Needle refunds the total cost of your order less any shipping costs you might have paid. That means if you live in Alaska or Hawaii, your trial isn’t entirely risk free — you’ll end up eating your original shipping costs.
Returns for Tuft & Needle mattress purchased through Amazon require calling its special handling department at 866-423-5353. These orders also come with a 100-night risk-free trial and free mattress pickup, if you choose to return it.
When’s the next sale?
While it doesn’t offer coupons, Tuft & Needle often runs special sales along the lines of “spend $1,000 or more and get $100 off your order.”
Look for deals around three-day holiday weekends like President’s Day, Memorial Day and Labor Day, when lots of mattress companies slash prices and offer special savings.
What sets this brand apart?
Tuft & Needle is all about transparency and getting you the lowest possible price on a new, high-quality mattress. The $700 cost of a Tuft & Needle California king mattress is significantly cheaper than other online mattress brands out there, which typically run around $1,000 and up for the same size.
Tuft & Needle is also the only online mattress brand currently offering an upgraded bean bag, which we think is pretty cool.
What do people really say about Tuft & Needle?
Reviews for Tuft & Needle are largely positive, with a few negative comments sprinkled here and there. The biggest pro real customers share about this brand is fast delivery that comes with help in getting your mattress inside or even upstairs. Most online reviewers also say they got a good mix of value and affordability with their Tuft & Needle. Finally, Tuft & Needle customer service gets a gold star for being quick to respond, polite and helpful.
Of the negative reviews, some people say Tuft & Needle mattresses are too firm, particularly for side sleepers, though it sounds like back sleepers enjoy it. Others comment about problems with insufficient edge support and sinking too deeply into the mattress. If edge support is a concern for you, look into the Mint mattress over T&N.
How can I contact customer support?
Tuft & Needle customer support is available by phone, live chat or secure email.
Call Tuft & Needle customer support at 877-842-2586 weekdays from 9 a.m. to 10 p.m. ET and weekends from 11 a.m. to 8 p.m. ET.
Or chat live with a representative through the site. (We did, and we received a friendly response right away.)
You can also send a secure email by completing an online form for less immediate help.
What about social media?
Follow Tuft & Needle on Facebook, Twitter, Instagram, YouTube and Medium to get a feel for what the company is all about and hear what people are saying about this mattress brand.
If it’s reviews you’re after, Facebook includes some 1,200 reviews, plus comments from Tuft & Needle customer support.
Tuft & Needle’s Medium page is also a cool hub of interesting information about the company and what’s it’s up to. Check out articles on its charity involvement and what makes it stand out from the pack.
Pros and cons
- Made in the US. All Tuft & Needle mattresses are proudly made right here in the States.
- Free shipping and returns. Unless you live in Alaska or Hawaii, you won’t pay anything to receive or return your order.
- 100-night trial. Test out your mattress for up to 100 nights before deciding whether it’s perfect for you.
- Affordable pricing. If you’re shopping on a budget, Tuft & Needle’s mattresses cost less than many competitors.
- Only one firmness option. Some customers say their Tuft & Needle mattress was too firm for their liking.
Founded in 2012, Tuft & Needle is among the older of online mattress brands, but it holds its ground as a leading company with some of the most affordable prices out there. If you’re comparing bed-in-a-box mattress brands, add the highly rated Tuft & Needle to your list.
Frequently asked questions about Tuft & Needle mattresses
The complete guide to buying a mattress online
If you’re not sure yet if Tuft & Needle is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.