We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

Travelers commercial auto insurance review

Last updated:  

Find specialized policies across several industries for your fleet of business vehicles.

finder.com’s rating: 4.0 / 5.0

★★★★★

Travelers Insurance is one of the largest insurers in the US and offers packages for commercial vehicles that are specific to each industry’s needs. The website is easy to navigate and obtaining coverage is as simple as choosing an occupation and finding a specialized plan.

optional

Roadside assistance

Accident forgiveness

Details

Description Travelers specializes in commercial insurance packages for vehicles in any industry.
States served 43 states (available everywhere except Alaska Delaware Hawaii New Hampshire Montana Vermont Wyoming)
AM Best financial rating A+
Claims methods online, email, phone
Payment schedule monthly

Pros

  • Tailored packages to each industry
  • File claims online or by phone

Cons

  • Policy exclusions are not transparent
  • No online quotes
  • Many customer complaints
Bundling discount Yes
Anti-theft device discount Yes
Paid in full discount
Safety device discount Yes, up to 10%
Other discounts Hybrid/Electric Vehicle Discount, Driver Training Discount up to 8%
Rideshare coverage Yes
Cargo coverage Optional
Non-owner coverage Yes
Lifetime repairs guarantee Yes
Roadside assistance Optional

What commercial car insurance does Travelers offer?

To protect your employees and your property, Traveler’s commercial policies are tailored to your industry. Depending on your state, industry and policy, you may face specific exclusions to your coverage.

  • Liability coverage. Protects your company against bodily injury and property damage to others caused by your company’s vehicles, including when loading and unloading.
  • Uninsured motorists coverage. Protects your company against damages caused by uninsured drivers.
  • Underinsured motorists coverage. Covers accidents involving drivers with inadequate insurance to cover damages.
  • Collision. Protects you against accidental loss or damage during a car accident.
  • Comprehensive. Covers non-accidental damage like vandalism, floods and windstorms.

Where can I get commercial car insurance from Travelers?

Travelers claims to offer coverage in 42 states, but also offers independent agents in every state except for Alaska and West Virginia. There might be limits or coverage exceptions for specific locations or industries. Your agent can help you confirm coverage options.

For multi-national fleets, Travelers also offers insurance in Canada, the United Kingdom, Ireland and Brazil.

What features does Travelers offer for businesses?

Narrow down policies by industry, products, solutions or services to keep your workers and vehicles safe on the road and on the job. Compare a few of the industries Travelers specializes in.

  • Agribusiness. Covers farms, ranches, wineries, horses and stables, packers and commercial growers of agricultural products.
  • Vehicle dealers. Offers products and insight to protect vehicle, trailer and truck dealers as well as marine services suppliers, ocean cargo and luxury yacht owners.
  • Business services. Covers printers, publishers, building service contractors and lawyer professional liability.
  • Construction. Offers specialized coverage to help protect contractors, architects, engineers and surveyors against the cost of risk.
  • Education. Includes coverage for four-year universities, two-year junior colleges and K–12 schools.
  • Energy and renewable. Find policies for utilities, solar, wind and the oil and gas industry
  • Equipment dealers. Specialized areas include construction, farm and industry machinery dealers.
  • Finance. Offers options to address the management liability and crime coverage needs of financial institutions and banks.
  • Food services. Includes catering, restaurants and breweries.
  • Healthcare. Covers medical technology, outpatient facilities and skilled nursing care facilities.
  • Hospitality and recreation. Offers products designed to address the requirements of golfing-related businesses, hotels and similar properties.
  • Manufacturing and distribution. Focuses on unique risks to manufacturers and wholesalers, such as supply chain disruption, employee safety and brand and reputation.
  • Nonprofits and public sector. Protects nonprofits, museums, municipalities, public schools, transit authorities and more against lost income and other unique risks.
  • Real estate. Coverage for the wide requirements of HOAs, owners and real estate professionals.
  • Retail. Plans for regional chain stores and retail businesses too large for incorporation under a business owner’s policy.
  • Technology. Includes telecommunications, medical technology, IT and electronics manufacturing industries.
  • Transportation. Helps commercial cargo haulers protect their business from warehousing to delivery.

How reliable is Travelers?

Travelers boasts an A++ rating from A.M. Best for its financial strength and ability to pay claims.

Accredited with the Better Business Bureau since 2010, Travelers’ BBB page includes 43 customer reviews, earning a low 1.5 stars out of 5. It also garners more than 370 complaints, though most are related to claims for personal insurance.

Pros and cons of Travelers commercial car insurance

Pros

  • Coverage is available in almost every major US city.
  • Specialized packages help you meet your industry standards.
  • Easy online claims management gets your drivers back on the road faster.

Cons

  • Travelers lacks full online transparency and requires you to talk to an agent to get a quote or more details.
  • Travelers operates through thousands of independent agents. Your experience with your agent may differ from others’ experience.
  • The website experience is not ideal. Though the application process is otherwise quick and easy, we experienced several glitches and error messages while navigating the Travelers commercial auto insurance site. You might need to call an agent to find detailed information or complete your inquiry.

How to contact Travelers

  • Email at https://www.travelers.com/findagent.
  • Call 800-252-2268 for billing or 800-238-6225 for claims.

How do I apply for Travelers commercial auto insurance?

  1. Visit the Travelers commercial truck & auto insurance page and click Start Now below the Find an Agent section.
  2. Enter your zip code or city and state.
  3. Select Insurance for Business in the “Insurance for” dropdown menu and your business type in the “Line of business” dropdown menu. Click Search.
  4. You’ll see a list of nearby agents on the map. Select any agent to get information on location and products offered as well as contact information to start your quote process.

You will need to contact an agent to learn the specifics of what you will need to apply.

Alternatives to Travelers commercial car insurance

Name Product AM Best financial rating Available states
A+
All 50 states
This big-name lender offers general and specialized coverage for your drivers or fleet. But don’t expect top customer support.
Not rated
All 50 states
Insurance321 matches you with an agent or broker who can find the best commercial car insurance coverage for your business.
Not rated
All 50 states
Your customized business vehicle insurance starts with a quick expert assessment to find the best coverage for your company.
A++
All 50 states
Geico promises low premiums and high limits for your company cars.
A
All 50 states
Reduce the risk of fleet accidents with Liberty Mutual’s driver safety training and monitoring.
A+
All 50 states
Thanks to customizable coverage and speedy claims, this big-name insurer can help protect you, your employees and your assets.
A+
All states except AK, DE, HI, MT, NH, VT, WY
Esurance offers a modern online and mobile experience that helps you take your insurance on the go. Available in 43 states.
A
All 50 states
Backed by nearly 100 years in the business and an A+ AM Best rating, Farmers Insurance aims to help you find the coverage you need for your business.

Compare up to 4 providers

Bottom line

Travelers Companies Inc. is a diverse insurance company specializing in custom packages for each industry. While online complaints focus on personal coverage, the company is known for covering claims professionally and efficiently.

If you’re not sure that Travelers is the right provider to support your commercial vehicles, compare your options to find the best insurance for your fleet.

Frequently asked questions

Car insurance ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Our insurance team analyzes car insurance providers to help you choose the best car insurance for you.

We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.

Learn the details of our methodology and scoring.

Ask an expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use and Privacy and Cookies Policy.
Go to site