Travelers auto insurance review | finder.com

Travelers auto insurance review July 2018

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With an assortment of policy options and plenty of discounts, Travelers can help you get covered.

Travelers Insurance can get you the coverage you need at a price you can afford. Its five-step online guide to the perfect policy takes the frustration out of making important insurance decisions in building the exact protection for nearly any situation.

Description Travelers Insurance can get you the coverage you need at a price you can afford. Its five-step online guide to the perfect policy takes the frustration out of making important insurance decisions in building the exact protection for nearly any situation.
States served Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin
Roadside assistance Included free
Pay schedule monthly
Claims methods online, phone
New car protection Yes, cars under 2 year old

Pros

  • Financial strength
  • Multiple discounts
  • Friendly website with quick quotes
  • Access to agents

Cons

  • Available in 42 states
  • Fees for paying by check
Defensive driving discount Yes, 10-23%
Good student discount Yes, 8%
Loyalty discount Yes, up to 15%
Homeowner discount Yes, up to 5%
Military discount No
Safety device discount Yes, up to 10%
Special employment discount No
Usage-based discount No
Other discounts Hybrid/Electric Vehicle Discount, Driver Training Discount up to 8%

What is Travelers?

Established over 150 years ago, Travelers Insurance is an industry innovator that offered the first auto insurance policies for cars. Over time, Travelers has expanded to provide hybrid car discounts and even coverage for galactic travels through the International Space Transport Association. It is the only property casualty company rated by Dow Jones and considered the No. 1 insurance company in 17 states.

Travelers claims a high standard for customer service with quick and efficient support when you need it. Employing a network of over 14,000 independent agents nationwide, this provider is renowned for its high customer satisfaction ratings. It offers a variety of auto insurance policies with additional options to extend your coverage.

Compare car insurance providers

Name Product Roadside assistance New car protection
Liberty Mutual
Included free
Yes, cars under 1 year old & 15,000 miles
Car insurance through Liberty Mutual will give coverage options for almost any situation.
Esurance
Optional
Yes, cars under 1 year old & 15,000 miles
Esurance offers a modern online and mobile experience that helps you take your insurance on the go.
Allstate
Included free
Yes, cars under 2 years old
Enjoy having your own dedicated agent to help you get the best discounts and coverage.

Compare up to 4 providers

What sets Travelers Insurance apart?

Travelers insurance offers a five-step guide to help you find the exact coverage you need at the lowest rates you’re eligible for. It maps out the information you need to know and the questions you should ask when making insurance choices. And if you still need help after going through the guide, you can walk through the process with the support of a professional.

Where is Travelers auto insurance available?

Travelers auto insurance is available in almost every state except:

  • Alaska
  • Hawaii
  • North Dakota
  • Louisiana
  • Michigan
  • South Dakota
  • West Virginia
  • Wyoming

What car insurance coverage does Travelers offer?

Travelers offers full coverage across all 50 states and Washington, DC.

  • Bodily injury liability. This protects you if you injure someone with your car, but it doesn’t cover damage to you or your car.
  • Personal injury protection coverage. Pays for the medical expenses of an injured driver and passengers in your car.
  • Medical payments, no-fault or personal injury protection coverage. If you or anyone in your car is ever hurt in an accident, medical coverage pays for medical expenses.
  • Uninsured or underinsured coverage. Covers you for damages and injuries caused by an uninsured driver or a driver with inadequate coverage.
  • Comprehensive physical damage coverage. Covers you for damages other than a collision, like vandalism.
  • Collision coverage. Pays for damage to your car when your car hits or is hit by another car.
  • Property damage liability. Protects you if your car damages someone else’s property.
  • Emergency roadside service. Helps if you break down and you need roadside repairs.
  • Rental reimbursement. Covers the cost of a rental car while yours is being repaired.
  • Gap coverage. Closes the gap between what your car’s worth and what’s owed when your car is totaled in an accident.
  • Rideshare insurance. If you drive for a company like Lyft or Uber, limited liability is typically provided for the times when you’re hauling passengers only. Travelers fills in the gaps between riders so that you’re always covered.

Discounts on Travelers auto insurance

Travelers offers customers a number of ways to save on car insurance. Here are some of the discounts that are available:

  • Multi-Policy Discount. Save up to 13% when you bundle your auto coverage with home/condo or other insurance from Travelers.
  • Multi-Car Discount. Save up to 8% when you insure more than one vehicle with Travelers.
  • Home Ownership Discount. Save up to 5% if you own a home or condo, even if it’s insured with another provider.
  • Safe Driver Discount. Get a discount for maintaining a clean driving record with no major accidents, violations, or claims. Up to 10% for three years of safe driving and up to 23% for five years.
  • Continuous Insurance Discount. Customers with no gaps in their coverage history may be eligible for a discount of up to 15%.
  • Hybrid/Electric Vehicle Discount. You may be eligible for discounted premiums when you insure a hybrid or electric vehicle.
  • New Car Discount. Insuring a vehicle that is less than three years old can save you up to 10%.
  • EFT. Save up to 3% when you pay premiums through electronic funds transfer.
  • Early Quote Discount. Save up to 10% if you get a quote from Travelers before switching from your current auto insurance provider.
  • Good Student Discount. Policies that have a driver that is fully enrolled in high school or college may qualify for an 8% discount if the student maintains a “B” average or better
  • Driver Training Discount. Drivers who complete an approved drivers education course can save up to 8%.
  • Paid in Full. Save up to 7.5% when you pay your policy premiums in a single, lump-sum payment.
  • Intellidrive. Use the Intellidrive app to allow Travelers to track your driving behavior. If you’re a good driver, you can reduce your premiums by up to 20%.

Does Travelers offer any special programs?

In addition to Travelers’ extensive coverage and optional policy add-ons, there are multiple special programs available:

  • Affinity Program. Travelers offers exclusive savings for members and employees of qualifying groups and associations.
  • IntelliDrive® Program. A smartphone app that captures and scores your driving behavior, allowing Travelers to adjust your premium according to your driving habits.
  • Responsible Driver Plan. If you have a good driving record, this program can give you access to accident and minor violation forgiveness.
  • Automatic renewal. Travelers policies renew automatically so that you won’t need to worry about a lapse in coverage.
  • Learning center. Travelers offers a comprehensive learning center that can help you become a better driver and stay safe on the roads.
  • Roadside assistance. Get assistance if you get stuck or if your car breaks down away from home.
  • Recommended repair shops. Get access to a network of recommended repair shops to get back on the road as soon as possible.
  • Mobile app. Travelers’ mobile app allows customers to manage their policy, view proof of insurance, and more.

Pros and cons of Travelers auto insurance

Pros

  • Financial strength. A.M. Best rates Travelers A++, indicating exceptional savings and its ability to pay claims.
  • Multiple discounts. Save on students and teens, safe drivers, electric cars and for using autopay.
  • Friendly website. Get the info you need online easily, including on-the-spot quotes.
  • Access to agents. Travelers has many offices in every state, offering agent support around the clock.

Cons

  • Limited service. If you live in Alaska, Hawaii, Louisiana, Michigan, North Dakota, South Dakota, West Virginia or Wyoming, you’ll need to look elsewhere for coverage.
  • Fees for paying by check. If you opt to mail in a check to cover your premium, you’ll pay a fee.

Travelers auto insurance customer reviews

Travelers boasts an official accreditation on the BBB website with an impressive A+ rating to match. It also holds a composite score of 3.84 out of a possible 5 stars based on both customer reviews and its letter grade ratings. However, despite its great ratings, there’s a long list of customer complaints on the BBB website. Customers mention issues with billing, communication, and inadequate claim payouts.

However, you should always take online reviews with a grain of salt. Many people won’t bother to leave positive reviews, saving their time for overly negative experiences. This is why it’s more common to find negative reviews and customer complaints rather than positive remarks. Be sure to ask friends and family about their experience to get a better idea of what each provider has to offer.

How to apply for auto insurance coverage with Travelers

Travelers makes it easy to get auto insurance coverage online, by phone, or in person. Here’s how you can get covered:

Online:

  1. Start by visiting the Travelers website. Enter your zip code and click “Start quote”.
  2. Click “Continue quote”.
  3. Enter your personal information, then “Yes, start my quote!”.
  4. Enter your contact information, then click continue.
  5. Enter your vehicle information or VIN, then continue.
  6. Add driver information for anyone you want to insure, then click continue.
  7. Enter current insurance information, then click continue.
  8. Select your desired policy option, then continue to buy.
  9. Verify any final details, review all information, enter your payment info, then check out.

Phone:

If you’d prefer to get coverage by phone, you can call 1-800-455-3448 to get started.

Agent:

You can also get coverage through an agent. Use the agent locator tool to find your nearest agent, then call or visit to get started.

How to file an auto insurance claim with Travelers

FIling a claim with Travelers is easy. You can report an incident online, by phone, through an agent, or even via mobile app.

Online:

  1. Visit the Travelers website and click “Claim center”.
  2. Scroll to “Report a claim without logging in”, then click “Continue”.
  3. Click “Auto”.
  4. Answer the questions, then click “Continue online”.
  5. Enter policyholder information, then continue.
  6. Enter address information, then continue.
  7. Enter vehicle information, then continue.
  8. Enter incident details, then submit your claim. A representative will be in touch.

Phone:

You can also file a claim by phone by calling 1-800-252-4633.

Agent:

If you need assistance or would rather file a claim with your agent, give them a call or visit them to find out how to move forward.

Mobile app:

You can also file your claim via mobile app.

  1. Download the Travelers app then log in to your account.
  2. Once you’re logged in, tap “Report a claim”.
  3. Enter accident information and any other details when prompted.
  4. Once your claim has been filed, use the app to track claim progress.

How to contact Travelers

There are a number of ways you can contact Travelers. Visit the “Contact us” page on the website for more details on how to get in touch via:

  • Phone
  • Email
  • Mail
  • Social media

Does Travelers offer any other types of insurance?

Travelers insurance offers coverage for just about anything you value:

  • Home
  • Flood
  • Renters
  • Condo
  • Landlord
  • Wedding & events
  • Umbrella
  • Valuable items
  • Life
  • Boat & Yacht
  • Business coverage
  • Travelers auto insurance competitors

Bottom line

Travelers is one of the top five insurance companies in the country — and it has a reputation for being good at what it does. It offers many discounts and low rates to suburban drivers and those with clean driving records. However, it isn’t available in every state, so if you’re outside of its service area, you may need to look elsewhere for coverage.

To make sure that you get the best coverage for your money, be sure to compare your options before choosing a provider.

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Frequently asked questions about Travelers insurance

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