Ticket and reservation cancellation, refund and change policies
Policies vary, depending on the type of flight or car rental you book and the policies of each direct provider. Read the terms and conditions at checkout to understand the risk in advance.
Kiwi.com will usually let you choose between three fare types when you book a plane ticket:
Saver ticket.You'll pay about $11 if you need to make changes, plus the difference in fare — in addition to any fees charged by the airline. If you cancel your fare, Kiwi.com will issue a maximum refund of $11.
Standard ticket.It's free to make changes at least 48 hours prior to departure, though you'll pay the difference in fare, plus any fees charged by the airline. If you cancel your fare, Kiwi.com will issue a maximum refund of $11.
Flexi tcket.It's free to make changes at least 48 hours prior to departure, though you'll pay the difference in fare, plus any fees charged by the airline. If you cancel your ticket, Kiwi.com will refund 90% of the total fare.
When's the next sale?
Kiwi.com's goal is to help you locate and book the lowest flight and car rental rates all year round, so it doesn't have seasonal sales.
However, the best travel deals of the year typically occur around Black Friday or Cyber Monday — so bargain shoppers may want to book accordingly.
Book flights to Tokyo, Osaka, Nagoya, Sapporo and other cities in Japan with ANA, Air Canada, China Airlines, China Eastern, Xiamen Air, Singapore Airlines, Air China and other airlines.
$20 discount on (1) international flight departing from the United States or Canada and arriving anywhere EXCEPT the United States, Canada, Mexico or the Caribbean. New users only.
$20 discount on (1) flight departing from China (including Hong Kong), South Korea, Japan, Vietnam or India and arriving in the United States or Canada. New users only.
Under these policies, you can change your flight once without any fees, as long as you travel within the departure dates specified by the individual airline policy.
Kiwi.com guarantees that if your flight is cancelled or rescheduled, or if you miss a connection due to a delay, it'll either find you an alternative flight to your destination or refund the cost of your unused tickets.
If your flight is delayed for longer than four hours, it'll pay for your food and drink in the meantime. If your flight is delayed for longer than eight hours, it'll pay for your overnight accommodation. Terms and restrictions apply though, so be sure to read the fine print when you request a reimbursement.
Check to make sure it's valid and applicable to the details of your reservation, including location and travel dates. Contact Kiwi.com directly for help using a specific code.
Amy Stoltenberg writes about lifestyle and money for Finder, researching the best options for shopping, banking, insurance and authentic travel experiences. After studying writing and fashion at Savannah College of Art and Design, she worked designing apparel at a corporate behemoth before opting for a career with unlimited travel time. When her laptop’s closed, she can be found wandering the streets looking for happy hour and hole-in-the-wall eateries.
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