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Founded in 1964 as a department within the Peter Robinson Department Stores, Topshop is now a global fashion retailer offering the latest trends in clothing, accessories, shoes and makeup to the fashion-obsessed in over 100 countries across the globe.
This popular online fashion retailer has an impressive selection of styles, colors and patterns that won’t cost you your whole paycheck. If you’re looking to save a little money while still getting the designer look you want, Topshop is worth a browse.
If your promo code isn’t working, it could be expired, limited to specific items, not available in your country or case-sensitive. Contact Topshop customer support directly if you’re still having problems.
Since Topshop offers a variety of different brands, you may need to check the specific size guide on each item to make sure you’re ordering the best fit for you. The company does have some nifty size guide calculators on its website to help you find your size in each type of clothing, whether you’re looking for jeans, dresses or swimwear.
Note that all sizes on Topshop’s U.S. website are in U.S. measurements, so if you are shopping for European sizes, you’ll need to take a look at the size chart on each item to convert your size.
To get a better idea of what size you might be in pants, shorts, swimwear, dresses and skirts, use this measurement chart.
US Size | S/M/L | Bust | Hips | Waist |
---|---|---|---|---|
0 | XS | 30.3 | 23.3 | 32.9 |
2 | XS | 31.3 | 24.3 | 33.9 |
4 | S | 32.3 | 25.3 | 34.9 |
6 | S | 34.3 | 27.2 | 36.8 |
8 | M | 36.2 | 29.2 | 38.8 |
10 | M | 38.2 | 31.2 | 40.7 |
12 | L | 40.2 | 33.1 | 42.7 |
14 | XL | 42.9 | 35.9 | 45.5 |
Band measurement (in inches) | Band size |
---|---|
25-26 | 30 |
27-28 | 32 |
29-30 | 34 |
31-32 | 36 |
33-34 | 38 |
35-36 | 40 |
While Topshop does have a decent selection of tall and petite sizes, you won’t find many plus-size or maternity options here.
Topshop offers free standard shipping on all orders, no matter how much you spend. If you want your items to get to you faster, you can pay for express shipping.
All orders ship standard for free and typically arrive within 5 to 7 business days. If you’d like your package to come in 3 days or less, you can pay $15 for express shipping.
Note that orders to Alaska, Hawaii and other U.S. territories may take a few days longer to arrive. However, you won’t have to pay extra to ship to these locations.
Once your items ship, you will receive a confirmation email with a tracking number. If you need help finding your tracking number, contact Topshop customer support directly.
Topshop accepts Visa, MasterCard, American Express, Maestro and PayPal. When you head to the checkout page where you will enter your payment information, you’ll see that the page is fully secured by Comodo Secure, so your credit card information will be privately and securely set to the Topshop website.
Topshop offers free returns on all U.S. orders, whether you return by mail or return your items to a physical location. If you are returning by mail, you will need to get your return package in the mail within two weeks of the delivery date. In-store returns must be made within one month of the delivery date.
Some items cannot be returned, including:
Most items are available for exchanges, with the exception of those items listed above that cannot be returned, as well as Kylie Jenner cosmetics that are purchased in pop-up shops in select locations.
Yes! All returns to US customers are free.
To make a return, follow these steps:
When you print your free return label, Topshop’s return address will already be filled in for you. All you have to do is attach the label to the front of the box and put it in the mail.
Note that according to some online reviews, refunds can take much longer than expected to hit your account, and customer service isn’t always as helpful as customers would like.
Topshop frequently runs sales that slash prices even more than they already are. Sometimes, you can snag items for up 70% off their original price. You can always check the sale page on its website to make sure you’re getting the best deal that the company has to offer. Plus, students can score an extra 10% off when they register with Student Beans, so if you have a valid student ID, don’t miss this opportunity to save a little extra.
You can also stay up-to-date on the latest deals and sales when you sign up for finder’s deals newsletter.
Some online reviewers reported problems with being able to get in touch with customer support to resolve issues. You can call Topshop customer care at +44 344 984 0264, but you’ll be charged for an international call. You can also try calling 866-853-8559, although this number is not listed on the company’s website.
If you want to email Topshop customer support, you’ll have to go onto its website and fill in the online contact form.
Topshop is on Facebook, Twitter, Instagram, Pinterest and Snapchat. Head to these pages if you’re looking for some style inspiration and to check up on the latest deals and promotions. The company’s Instagram and Pinterest pages feature a variety of different looks, from ultra-elegant evening wear to super-casual beach styles. If you find a look you’ve just gotta have, you can click the shopping link provided in the post, or head to Topshop.com directly.
Topshop has a huge selection of designer brands and high-fashion styles, while still offering reasonable prices and daily sales. With free shipping and returns, this retailer is worth a browse through. Note that some customers say you could be waiting a little longer than expected for your order to arrive.
What Topshop locations are in the USA?
Yes, there are currently eight Topshop locations across the United States, including New York, Virginia, California and Texas.
What if an item I want to buy online is out of stock?
If there is a Topshop store near you, try calling the store and ask if they could order the out of stock item from the warehouse. Otherwise, you may have to wait to see if it becomes available again online later.
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Hey!! I subscribed to Topshop and I’m supposed to get 10% off, but in the email it says to input “my unique code,” but they never gave me a unique code? Where is it? Thanks!
Hi,
I tried this myself and yes – the welcome email does not contain the unique code! You’ll need to call Topshop’s customer service and explain that your welcome email does not contain the code. They will ask for your name and email address and request that you forward that email to them. Presumably once they verify it, they will send you a corrected email with code. Topshop’s customer service number is 1-866-853-8559.
Thank you for pointing that out. Good luck and happy shopping.
Cheers,
Mary