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Tommy Hilfiger online shopping review

Shop classic, cool Americana with free shipping over $100.

Founded back in 1985, Tommy Hilfiger is among the biggest names in designer clothing across the globe. The brand is licensed to a variety of other products, including perfumes, colognes, eyewear and watches. But the company is best known for its selection of classic, sophisticated clothing styles for the whole family.

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Orders over $100

Free shipping

None available

Financing

At customers expense

Returns

Tommy Hilfiger makes Americana cool clothes in quality materials like cotton and wool, at a price point that’s more affordable than other designer brands. But you’ll need to spend a hefty amount of money to get free shipping.

Quick take

Pros

  • Free returns
  • Sustainable product line made with organic cotton and recycled polyester
  • Customer service available seven days a week

Cons

  • No extended sizing
  • You have to spend $100 to get free shipping

Reviews and complaints: Is Tommy Hilfiger legit?

Yes, Tommy Hilfiger is legit. It launched in 1985 as a pioneer in easy, breezy Americana and still has a strong reputation in the fashion industry for making cool, high quality clothes at a price point that’s a bit cheaper than other luxury brands like Stella McCartney or Jason Wu. 100% cotton t-shirts cost about $40 at Tommy Hilfiger, which is actually quite a good deal, since those shirts should last you for years.

It has an A+ rating with the BBB, though it’s not accredited there. Unfortunately, it doesn’t have a good rating on Trustpilot, where over 550 reviews add up to 1.6 stars and a Bad overall rating. Most reviewers report that customer service is difficult to get in touch with, and when they were able to speak with an agent, the agent wasn’t very helpful. Some people even report that they never received their order. If this is a great concern to you, we recommend calling its customer service team before placing your order to get a feel for the service, in case you run into any hiccups after paying.

Tommy Hilfiger sizing

In general, Tommy Hilfiger clothing tends to run a bit smaller than what you’d find at a store like Kohl’s or Target. So if you’re debating whether to size up or down, we recommend sizing up.

Still, the best way to ensure a good fit is to check the size chart before placing your order.

Does Tommy Hilfiger have plus sizes?

No, Tommy Hilfiger doesn’t have plus sizes. It goes up to XL in women’s and XXL in men’s.

Does Tommy Hilfiger have maternity sizes?

No, Tommy Hilfiger doesn’t make maternity clothes.

Does Tommy Hilfiger have men’s and women’s sizes?

Yep! It makes sizes for men, women and kids.

Can I get free shipping at Tommy Hilfiger?

Yes, you can get free shipping on orders of $100 or more at Tommy Hilfiger. Otherwise, standard shipping applies.

You can also get free two-day shipping with a ShopRunner membership.

Shipping costs and options

Here’s what you’ll pay for shipping on your Tommy Hilfiger haul.

Shipping optionCostDelivery speed
Standard ground (over $100)Free7–10 business days
Standard ground (under $100)$7.957–10 business days
Second-day$13.952–3 business days
Overnight$19.951–2 business days

Orders to Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands ship USPS 1st Priority for $7.95.

After you place an order, you’ll get an email with information about how to track it. You can also keep tabs on the package by logging into your Tommy Hilfiger account.

Tommy Hilfiger payments and financing

Tommy Hilfiger’s online store accepts all major credit cards, PayPal and ShopRunner Express. It does not accept checks, layaway plans or credit cards issued in select countries.

Does Tommy Hilfiger accept PayPal?

Yes! Just choose PayPal at checkout to use it as your payment method.

Does Tommy Hilfiger have financing options?

Yes! You can use Klarna to finance your Tommy Hilfiger purchase. Klarna is a buy now, pay later solution that lets you split the cost of your order into four installments, with one payment due every two weeks.

Tommy Hilfiger returns and exchanges

Tommy Hilfiger accepts exchanges within 45 days after you receive the shipping confirmation. The items must be unworn, with the tags still attached.

Does Tommy Hilfiger have free returns?

Yes! Tommy Hilfiger provides prepaid shipping label so you won’t need to pay for the cost of returning your order.

Does Tommy Hilfiger do exchanges?

No, Tommy Hilfiger doesn’t do exchanges for online orders.

How do I return an item to Tommy Hilfiger?

To return an order to Tommy Hilfiger through the mail, head to the returns page on the Tommy Hilfiger website.

  1. Enter your order number and email, then click Next. It’ll walk you through the process of generating a prepaid shipping label.
  2. Mark your reason for returning the items on the back of the original packaging slip, and include it in the box.
  3. Print the label, attach it to the box and drop it in the mail.

Tommy Hilfiger discounts and sales

Get 20% off your Tommy Hilfiger purchase all year round by signing up for its mailing list. You can also browse deals to save money with a promo code or special limited time discount.

The biggest sales of the year at Tommy Hilfiger happen on Black Friday and Cyber Monday, the weekend after Thanksgiving. In the past, Tommy Hilfiger has offered up to 50% off sitewide to celebrate the retail holiday.

Does Tommy Hilfiger have military discounts?

It sure does. Active members of the military and their families can get 15% off. You should be able to select Military discount at checkout. It’ll prompt you to confirm your military status, and then the discount will automatically be applied.

Does Tommy Hilfiger have student discounts?

Yes! Students can get 10% off their Tommy Hilfiger order through Unidays.

How can I contact customer service?

Tommy Hilfiger’s customer service team is available seven days a week, from 9 a.m. to 9 p.m. ET. Here’s how to get in touch:

  • Phone. Call 1-800-866-6948.
  • Email. Send a note to tommyhelp@tommy.com.
  • Live chat. Message with a rep in real time through the help page on its website.

Tommy Hilfiger alternatives

If Tommy Hilfiger doesn’t have exactly what you’re looking for, shop similar brands:

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One Comment

    Default Gravatar
    Hannah
    October 6, 2018

    Has anyone had problems with Tommy Hilfiger charging your credit card, then refusing to put through your order AND to refund your money?

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