Titan car insurance review | finder.com

Titan car insurance review July 2018

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Car insurance for high-risk drivers at an affordable price

Titan offers a broad range of individual and commercial auto insurance options, plus a selection of extended options. With great customer reviews and a number of car insurance discounts, Titan’s policies are available in 23 states. Learn more about coverage options, how to file claims, and more.

Description With Titan car insurance, find out what this provider has to offer in terms of discounts, nonstandard offerings, mobile apps and customer service.
States served Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Maryland, Mississippi, Nevada, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia
Roadside assistance Optional
Pay schedule monthly
Claims methods online
New car protection No

Pros

  • Inexpensive policy options
  • Discounts available
  • Nonstandard offerings and high-risk drivers
  • Accident forgiveness
  • Coverage for Mexican travel

Cons

  • Poor customer service
  • No online claims reporting
  • Available in 23 states
  • No mobile app
Defensive driving discount Yes
Good student discount Yes
Loyalty discount Yes
Homeowner discount Yes
Military discount Yes
Safety device discount Yes
Special employment discount Yes
Usage-based discount Yes
Other discounts Mature driver discount for drivers between ages 50 and 65.

What is Titan Insurance?

Founded in 1926 and headquartered in Ohio, Titan is part of the Nationwide Insurance network. It specializes in non-standard auto insurance, and claims to offer coverage starting from as little as $1 per day. It sells auto insurance policies through its informative website and through a network of independent agents.

Titan offers both personal and commercial auto insurance and specializes in providing policies to high-risk drivers having trouble finding coverage with other insurers. From state minimums to comprehensive coverage, this provider offers cheap car insurance for the masses.

Compare car insurance providers

Name Product Roadside assistance New car protection
Liberty Mutual
Included free
Yes, cars under 1 year old & 15,000 miles
Car insurance through Liberty Mutual will give coverage options for almost any situation.
Esurance
Optional
Yes, cars under 1 year old & 15,000 miles
Esurance offers a modern online and mobile experience that helps you take your insurance on the go.
Allstate
Included free
Yes, cars under 2 years old
Enjoy having your own dedicated agent to help you get the best discounts and coverage.

Compare up to 4 providers

Where is Titan auto insurance available?

Titan auto insurance is available in 23 states:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Maryland
  • Mississippi
  • Nevada
  • New Mexico
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • West Virginia

Who is Titan auto insurance best for?

Titan auto insurance was designed to sell nonstandard auto insurance for higher-risk drivers. However, it offers a wide variety of policy options and a number of auto insurance discounts, making it a great option for anyone in its service area. Whether you need an SR-22 or just want an affordable auto insurance provider, Titan might be right for you.

What car insurance coverage does Titan offer?

Titan offers coverage and add-ons to support most kinds of car insurance coverage.

  • Liability protection. Pays when you’re at fault for an accident that results in property damage or bodily harm.
  • Collision and comprehensive damage. Pays for damages to your car if you hit another car or object and damages resulting from fire, flooding, hail, theft or vandalism.
  • Personal injury protection. PIP covers medical bills and indirect expenses resulting from an accident, filling in the gaps between your medical insurance and actual billed costs.
  • Medical payment coverage. Medical payment coverage can help pay for your medical expenses if you are injured in an accident.
  • Uninsured or underinsured motorists. Pays for, or fills in the gap for damages or injuries to you and your passengers caused by a hit-and-run or accidents with uninsured or underinsured drivers.
  • SR-22. This certificate of insurability may be required after multiple driving infractions or license suspensions.

What additional coverage does Titan offer?

Beyond Titan’s standard auto insurance lineup, it also offers a number of extended coverage options to provide additional protection.

  • Extended coverage. This takes care of flatbed towing, roadside assistance, full glass replacement and even spare parts coverage.
  • Towing and roadside assistance. When you’re stuck or stranded, you can get reimbursed for towing or roadside assistance that you pay for out of pocket.
  • Rental car. This coverage option will provide a rental car while your vehicle is being serviced after an accident.
  • Gap coverage. Pays the difference between what you owe and the value of your vehicle if it’s totaled in an accident.
  • Accidental death. Partial coverage in the event of an accidental death caused by an accident.
  • Special equipment coverage. Coverage for after-factory additions to your vehicle like custom stereo systems or car rims.
  • Non-owner. Coverage for drivers that don’t own the car they drive.

Titan car insurance discounts

Titan is an affordable auto insurance provider that is best known for its cheap auto insurance policies. Here are some of the discounts available:

  • Multi-vehicle. Get discounted rates when you insure multiple cars with Titan.
  • Accident-free. Get a discount on your premiums when you stay accident-free.
  • Good student. Students who do well in school can get reduced auto insurance premiums.
  • Association Membership. Get a discount if you or your spouse are members of one of Titan’s affiliates.
  • Military Members of the military may qualify for lower car insurance rates.
  • Anti-theft device. Get a discount if your car is equipped with anti-theft technology.
  • Anti-lock brakes (ABS). You may be able to get a discount if your vehicle is equipped with anti-lock brakes.
  • Prior carrier discount. You may be eligible for a discount if you switched to Titan from another auto insurance provider.
  • Homeowner. Get a discount if you are a homeowner.
  • Advance quote. Get a discount for getting a quote at least 8 days before your coverage starts.
  • Motor vehicle safety course. Get a discount for taking a refresher course on the rules of the road.
  • Airbag. Get a discount when you insure a vehicle equipped with airbags or other safety features
  • Farm use discount. Agricultural vehicles may be eligible for discounted auto insurance rates.
  • Electronic funds transfer (EFT). Get a discount for paying your monthly auto insurance bill electronically.
  • Mature driver. You may be eligible for a discount if you are an experienced or mature driver.

Does Titan offer any special programs?

Titan is a no-frills auto insurance provider, meaning it doesn’t offer as many features or benefits as other providers. However, it does offer a range of extended coverage options that may help you get the protection you need.

Pros and cons of Titan auto insurance

When you’re comparing insurance providers, a few key factors can help you decide on the one that’s right for you. Certain things may affect you more than others:

Pros

  • Inexpensive policy options. Titan’s website claims you can meet the legal minimums for car insurance coverage with as little as one dollar a day.
  • Discounts available. Some of the provider’s discounts include 5% for good students or mature drivers, 5% for having multiple policies, and up to 15% for multi-car policies.
  • Nonstandard offerings. Teen drivers, those with bad driving records or other motorists considered to be high-risk often face some difficulty getting car insurance from more traditional providers.
  • Accident forgiveness. Your premium won’t increase because of one accident.
  • Coverage for Mexican travel. Titan can help you find coverage for your car on your trip to Mexico through IIG.
  • Flexible payments. Titan offers flexible payment plans to help customers find a way to pay for their auto insurance coverage.

Cons

  • Poor customer service. Across many review sites and platforms, Titan was consistently rated below average for responsiveness and all-around customer service.
  • Lacking online platform. If you need to file a claim or get a quote, be ready to pick up the phone or go to a Titan or Nationwide office in person.
  • Not available in all US states. Titan’s coverage is limited to about half the states in the US, so if you don’t live in a state on that list, you’ll have to find a different provider.
  • No mobile app. Titan discontinued their mobile app in 2015, leaving customers to navigate to the company website for bill payments and other account services.
  • No-frills auto insurance. Titan’s auto insurance policies are pretty bare bones and don’t come with extra features that you may find with a larger provider.

Titan auto insurance customer reviews

Since Titan is part of Nationwide Insurance, it doesn’t have its own independent rating from the Better Business Bureau (BBB). Nationwide’s BBB rating is A+ based on factors like transparency, responsiveness, customer complaint resolution and time in business. It also gets a combined BBB score of 3.73 out of 5 possible stars with customer reviews and complaints factored in.

Customers tend to be pretty harsh on Titan and Nationwide as a whole, mostly for issues with customer service. In fact, on the BBB’s website, Nationwide has 99 customer reviews and 94 of those are negative — significantly more than the industry average. The most common complaints involved delaying or outright denying claims that customers believe should be covered under a policy.

A note about customer reviews: Consumer ratings and reviews can give valuable insight into what it’s like to deal with a company as a customer, but they rarely tell the whole story. Remember that customers don’t typically rate a product or service unless they want to rant and rave, so take these aggregated scores with a grain of salt.

How to apply for auto insurance coverage with Titan

While Titan’s website advertises an online quote tool, it doesn’t actually work. In order to get a quote or apply for coverage, you’ll need to call 1-800-848-2687 or visit a local agent. Here’s what you’ll need to apply:

  • Personal information (Name, date of birth, address)
  • Contact information (Phone & email)
  • Vehicle information (Year, make, model, or VIN)
  • Prior insurance information (If applicable)
  • Driver information (License number, years on the road, driving history)
  • Employment history & marital status

How to file an auto insurance claim with Titan

Unfortunately, Titan doesn’t allow you to file claims online. Instead, you’ll need to call and speak with a representative. Here’s what you’ll need to file a claim:

  • Incident details (What happened, date, location, etc.)
  • Vehicle information for all parties
  • Driver information for all parties
  • Insurance information for all parties (Policy number, insurer, etc.)
  • Contact information for all parties

How to contact Titan

You can contact Titan by phone at 1-800-848-2687.

Can I get any other kinds of coverage from Titan?

Titan only offers coverage for commercial and personal vehicles. Though it’s parent company, Nationwide offers home, life, renters, condo, event, motorcycle, income property and even dental coverage.

Titan auto insurance competitors

If Titan auto insurance isn’t available in your state or you’d like to compare your options before choosing a provider, here are a few providers that sell non-standard auto insurance.

  • Central. Central insurance offers affordable coverage and often accepts drivers with prior accidents or traffic violations.
  • Direct. Direct Insurance specializes in non-standard auto insurance and offers coverage to all applicants, regardless of their driving history.
  • Farmers. Farmers auto insurance offers great coverage at affordable prices and will accept drivers with a less than perfect driving history.
  • SafeAuto. SafeAuto is best known for its cheap car insurance and is able to insure higher-risk drivers.

Bottom line

Titan offers a range of standard and nonstandard coverage for high-risk drivers who may not be able to get coverage elsewhere. And if you meet its criteria, you could save with Titan’s long list of auto insurance discounts. But if you’re seeking premium customer care, better online access and additional features, you may be better off seeking coverage elsewhere.

As always, weigh your options and priorities with what this provider offers, and compare Titan to other insurers with our comprehensive auto insurance guide to make sure you get the best rate and coverage.

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