Free shipping at $40
This luxurious brand smells good, feels good and is never tested on animals. Shop tons of beauty and skincare products designed to make your skin look and feel silky smooth.
What can I buy at The Body Shop?
The Body Shop sells beauty, body care and skincare products.
How do I use my promo code?
1. Find the items you’d like to purchase and add them to your bag.
2. Select Proceed to Checkout to continue.
3. You’ll enter your promo code on this page and choose Apply.
4. Check to make sure your promo code adjusted your total to the proper amount before you select Check out securely and complete your purchase.
Why is my code not working?
If the site doesn’t accept your discount, your promo code could be expired, not available in your country or case-sensitive.
If you have questions about your promo code, contact The Body Shop directly.
What is The Body Shop?
This British company is a line of skincare and beauty products that are made to feel luxurious. Its lotions and soaps will nourish your skin and please even the pickiest nose. The Body Shop stands by its commitment to never test its products on animals.
Originally founded in 1976, the company has changed hands over the years. The Body Shop was bought by L’Oreal in 2006, and was recently acquired by Brazilian cosmetics company Natura in June 2017.
For more than 40 years, The Body Shop has produced high-quality products that are ethically produced. The company is committed to positive values and practices to ensure a bright global future and participates in charitable initiatives on multiple continents.
Shipping, delivery and payments
Can I get free delivery?
Yes. Orders totaling $50 or more ship standard delivery for free in the lower 48 states only.
The Body Shop offers three shipping speeds to all states except Alaska and Hawaii — expect UPS two-day shipping if you live outside of the continental US.
|Order amount||Ground||UPS 2-Day||UPS overnight|
|Orders $49.99 or less||$6||$20||$25|
How can I track my order?
Keep tabs on your order by going to the My orders in the My account section of the company’s website and selecting the order you want to track. If it’s shipped already, you should find a link to its tracking details.
You should also get an email from The Body Shop containing a link to your tracking info as soon as your order ships.
Pay for your The Body Shop order on its secure website with Visa, Mastercard, American Express or PayPal.
Note that it can take up to 20 minutes to receive an email confirming your order after you’ve checked out. If you’re concerned about whether or not your order went through, check your order history in the My orders section to confirm. If you still have questions about the status of your order or your confirmation email, contact customer service at 800-BODYSHOP or 800-263-9746.
What is The Body Shop’s return policy?
The Body Shop wants you to be satisfied and will refund or exchange your items, even if you’ve opened them.
There are just a few items that The Body Shop won’t accept returns for:
- Love Your Body cards
- Gift checks or gift cards
- Gifts with purchase items
- Product samples
Can I exchange my item for a different one?
If you’re not happy with your order for any reason, contact customer service. You should be able to exchange your product for something else if you’d rather not return it for a refund.
How do I make The Body Shop returns for free?
Unfortunately, you’ll be responsible for paying the cost of return shipping. Or, you can always bring your item(s) back to any The Body Shop store and return or exchange it for free.
How do I return an item to The Body Shop? What’s The Body Shop’s returns address?
For a free return, bring your items to any The Body Shop store. Otherwise, package your item(s) in the original packaging when possible, enclose the return order form that came with your order, and mail the package to:
The Body Shop Returns Department
THE BODY SHOP
5036 One World Way
Wake Forest, NC 27587
- Note: PayPal orders cannot be returned in store and must be returned via mail.
It could take up to two weeks to process your refund, but it’s usually completed in three to five days.
When’s the next sale?
Sign up for The Body Shop’s email list to stay up-to-date on the latest sales. You can also join the Love Your Body Club to collect points with every purchases to use towards future shopping sprees.
If you’re a student, take advantage of The Body Shop’s 10% student discount. Plus, when you shop online, you could snag a special online-only discount that you won’t find in stores.
What sets this brand apart?
The Body Shop is a brand with history that makes high quality, delicious smelling products. Its products are never tested on animals and a huge variety of vegan products are available in its beauty, body care and hair care collections.
Pros and cons
As always, look at both sides of the fence.
- Free shipping. As long as you spend $50, your order ships for free.
- No animal testing. The Body Shop never tests its products on our furry friends.
- Brand confidence. You can return your products even if you’ve already opened them.
- Returns aren’t free. You’ll have to pay return shipping.
- Not the best place to work. Some employees complain that the training and expectations of Body Shop staff are convoluted and unreasonable.
If you’re looking for a line of luxurious products that are cruelty-free and come in every scent imaginable, head over to The Body Shop. We’re sure you’ll find something you love.
Frequently asked questions
What’s the fastest way to contact customer service?
Service reps are available via live chat on TheBodyShop.com Monday to Saturday from 9 a.m. to 10 p.m. EST.
What are the perks of the Love Your Body club?
You’ll accumulate points every time you shop and can be redeemed towards future purchases. You’ll also receive $10 off for your birthday.
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