The Standard disability insurance review 2020

Built-in benefits and available policy riders

The benefits and riders vary between policies. Your Platinum Advantage, Protector Platinum or Platinum Essential plan might include the following features.

Built-in benefits

• Family care benefit. Pays caregivers a benefit if they lose at least 20% of their income or working hours while looking after a family member with a serious illness. Note: This benefit is unique to The Standard, and isn’t available in California or New York.
• Guaranteed renewable. Keep up with your premiums, and the insurer can’t change your policy.
• Presumptive total disability benefit. Pays out a benefit if you lose your sight, hearing, speech or both hands or feet — regardless of your income or waiting period.
• Partial disability benefit. If you’re partially disabled, you’ll receive 100% of the basic monthly benefit for the first six months, and a portion of the benefit thereafter.
• Benefit increase. Increase your coverage without going through the underwriting process again.
• Premium waiver benefit. Waive your premiums while you’re totally disabled and on a claim.
• Automatic increase benefit. Boost your monthly benefit by 4% each year for the first five years.
• Rehabilitation benefit. If you participate in a voluntary vocational rehab program, the insurer will take care of the costs up to a “reasonable” amount.
• Survivor benefit. If you die during a claim, this provides a lump sum payment to your beneficiaries totaling three times your monthly benefit.
• Cosmetic or transplant surgery benefit. If you have your policy for at least six months and are disabled as a result of cosmetic or transplant surgery, you’ll get a monthly benefit.

Riders

• Basic, enhanced or short-term residual disability. Pays a monthly benefit if a sickness or injury renders you unable to work and have lost at least 20% of your income.
• Non-cancelable. Locks in your premium for the life of your policy.
• Student loan rider. If you become totally disabled and can’t work, The Standard will cover all or part of your student loan repayments.
• Future purchase option. Allows you to purchase more coverage once a year without providing evidence of insurability.
• Catastrophic disability rider. Pays an additional benefit if you suffer a serious disability that prevents you from performing two or more of the activities of daily living (ADLs).
• Indexed cost of living. To keep pace with inflation, this rider increases your coverage by 3% to 6% annually while you’re disabled.

Pros and cons of The Standard disability insurance

The Standard disability insurance reviews and complaints

The Standard has been accredited with the Better Business Bureau (BBB) since 1958, and holds an A+ rating. But customers award the insurer 1.2 out of 5 stars, with many of the reviews citing poor customer service and a frustrating claims process. The BBB also records 47 complaints in the past three years, which were promptly addressed by the insurer.

While it’s worth noting the customer service complaints, keep in mind that these reviews reflect the company as a whole — not just its disability insurance department.

The Standard’s financial strength

It’s important to choose a financially strong insurer because you might not file a disability claim for years. The Standard scores top-tier ratings from the major agencies and currently manages $30.16 in assets. As a policyholder, you can assume the insurer has the financial resources to pay out claims in the foreseeable future.

Compare alternatives to The Standard

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Name	Product	Coverage Amount	Benefit period	Waiting period	Own Occupation	Medical exam required
Prudential disability insurance		Short-term: $100–$3,000 Long-term: $300–$6,000	Short-term: 3, 6 or 12 months Long-term: Up to ages 65, 67, or 70, or 2 or 5 years	Short-term: 30, 60 or 90 days Long-term: 90, 180 or 365 days	No	Yes	Go to site More Info	Compare	loading Fetching your data...
MassMutual disability insurance		Not listed	2, 5 or 10 years or up to age 65, 67 or 70	60, 90, 180, 365 or 730 days	Yes	Yes	Go to site More Info	Compare	loading Fetching your data...
Guardian disability insurance		$500 to $20,000	2, 5 and 10 years to age 65, 67 and 70	30, 60, 90, 180, 365 or 720 days	Yes	Yes	Go to site More Info	Compare	loading Fetching your data...
Principal disability insurance		$400 to $20,000	Up to ages 65, 67, or 70, or 2 or 5 years	30, 60, 90, 180 or 365 days	No info available	Yes	Go to site More Info	Compare	loading Fetching your data...
Mutual of Omaha disability insurance		Simplified issue: $300–$4,000 Short-term: $300–$5,000 Long-term: $300– $20,000	Simplified issue: 12, 24 or 36 months Short-term: 3, 6, 12 or 24 months Long-term: 2, 5, or 10 years, or to age 65 or 67	Simplified issue: 30 days (injury) or 90 days (sickness) Short-term: 0 (accident), 7, 14, 30, 60 or 90 days Long-term: 60, 90, 180 or 365 days	No info available	No	Go to site More Info	Compare	loading Fetching your data...

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How do I sign up for The Standard disability insurance?

You’ll need to speak to a rep. Here’s how:

1. Head to The Standard’s website. On the homepage, click I want to… Protect my income.
2. Press Individual income protection insurance.
3. Scroll down and click Connect with a Financial Professional.
4. Fill out the form with your personal and contact details. When you’re ready, click Submit, and a financial advisor will contact you within one business day.

More about The Standard

Founded in 1906 by an immigrant named Leo Samuel, The Standard was originally called Oregon Life Insurance Company. Samuel’s goal was to provide life insurance to the Pacific Midwest, and the company made its mark for being one of the first to offer a waiver of premium feature.

Over the next few decades, the company changed its name to The Standard and became a mutual insurance company. It began selling annuities, accidental death and dismemberment, retirement plans and dental and disability insurance to individuals and organizations.

Today, the insurer is committed to giving back to the community. The Standard Charitable Foundation is behind initiatives like the Employee Giving Campaign — which raised $4.4 million for schools and nonprofits in 2017.

Frequently asked questions

• How can I contact The Standard?

  Reach the disability department by:

  • Phone. Call 800 247 6888, or 800 378 6057 if you’re in New York.
  • Email. Send a secure message via the Contact Us page.
  • Social media. The team is active on Facebook, Twitter and LinkedIn.

• How do I file a claim?

  The quickest way to file a claim is by calling 800 628 979. The insurer will walk you through the process, and send a claims packet in the mail. You’ll then need to fill out the Insured’s Statement and Authorization to Obtain Information, and ask your doctor to complete the Attending Physician’s Statement (APS).

  The Standard aims to settle all claims within 45 days.

• Does The Standard offer group disability plans?

  Yes. You may be offered The Standard’s Platinum Advantage Guaranteed Standard Issue (GSI) disability plan through your employer. This policy has set rates for men and women, and doesn’t require a medical exam. It’s also portable, which means you can keep your coverage if you change jobs.