The Hartford car insurance review July 2018 | finder.com

The Hartford car insurance review July 2018

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Ideal for drivers older than 50, The Hartford offers auto insurance that takes advantage of your driving experience and AARP membership.

With The Hartford’s auto insurance, you can get a policy tailor-made for you. You can also find safe driver discounts and loyalty perks. Weigh your priorities and how they align with what The Hartford has to offer, and compare options before you commit to a provider.

Description From first accident forgiveness to 12-month rate protection, you can get a policy tailor-made for you with The Hartford auto insurance. You can also find safe driver discounts and loyalty perks.
States served All 50 states
Roadside assistance Included free
Pay schedule 12 months
Claims methods phone, in-person
New car protection Yes, cars under 1 year old & 15,000 miles

Pros

  • 12-month rate protection
  • Lifetime renewability for AARP members
  • First accident forgiveness
  • New car replacement coverage
  • Lifetime car repair assurance
  • RecoverCare post-accident support
  • 24/7 claims hotline

Cons

  • Early cancellation fees
  • Not ideal for drivers under 50
  • Mixed customer reviews
Defensive driving discount Yes
Good student discount Yes, up to 20%
Loyalty discount Yes
Homeowner discount No
Military discount No
Safety device discount No
Special employment discount No
Usage-based discount No
Other discounts Paid-in-Full Discount. Get a discount when you pay your premiums in a single, lump-sum payment.

What is The Hartford?

The Hartford is a Fortune 500 financial services group, founded in 1810 and headquartered in Hartford, Connecticut. It partners with AARP to provide home and auto insurance, dividing its earnings among property-and-casualty operations, mutual funds and group benefits.

The Hartford was initially founded as a fire insurance company over 200 years ago by a group of merchants on a budget of $15,000. Over the years, it has insured the construction of the Hoover Dam, the Golden Gate Bridge and the St. Lawrence Seaway. Today, it’s one of the largest property and casualty companies in the country, offering a wide variety of auto insurance policies.

Where is The Hartford auto insurance available?

The Hartford’s auto insurance policies are available in all 50 states, providing access to great coverage for drivers everywhere.

The Hartford auto insurance competitors

Name Product Roadside assistance New car protection
Liberty Mutual
Included free
Yes, cars under 1 year old & 15,000 miles
Car insurance through Liberty Mutual will give coverage options for almost any situation.
Esurance
Optional
Yes, cars under 1 year old & 15,000 miles
Esurance offers a modern online and mobile experience that helps you take your insurance on the go.
Allstate
Included free
Yes, cars under 2 years old
Enjoy having your own dedicated agent to help you get the best discounts and coverage.

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Who is The Hartford auto insurance best for?

The Hartford offers a range of competitively priced coverage options, making it a strong choice for anyone who values great coverage but appreciates discounts. This provider also offers a number of benefits to AARP members, meaning that older drivers may get more out of their policies.

What types of auto insurance does The Hartford offer?

  • Liability protection. Pays when you’re at fault for an accident that results in property damage or bodily harm.
  • Collision damage. Pays for damages to your car if you hit another car or object.
  • Comprehensive coverage. Pays for damages not within your control, like those resulting from fire, flooding, hail, theft or vandalism.
  • Personal injury protection. PIP covers medical bills and indirect expenses that result from an accident, filling in the gaps between your medical insurance and actual billed costs.
  • Uninsured motorists. Pays for damages or injuries to you and your passengers caused by a hit-and-run or accidents with uninsured or underinsured drivers.
  • Underinsured motorists coverage. Takes care of the gap between someone else’s policy limits and the actual cost of your medical expenses after an accident.
  • Extended coverage. This takes care of flatbed towing, roadside assistance, full glass replacement and even spare parts coverage.

Discounts on The Hartford auto insurance

The Hartford’s auto insurance coverage is one of the most affordable options for mature drivers. However, it also offers a variety of discounts to help drive down the price:

  • Anti-Theft Device. Get better rates when your vehicle is equipped when anti-theft technology.
  • Air Bags. Get better rates if your vehicle has factory-installed airbags.
  • Vehicle Fuel Type. Receive an additional discount when you insure hybrid or electric vehicles.
  • Driver Training Discounts. Drivers under 21 can get a discount for successfully completing an approved training course.
  • Good Student Discounts. Students between 16 and 25 can get a discount for maintaining a B average, 3.0 GPA, or placing in the upper 20% of their class.
  • Defensive driver course. Get a discount that lasts for 3 years when you complete a defensive driving course.
  • Bundle insurance savings. Get a discount when you add multiple vehicles to your policy or bundle your auto insurance with home, condo, or renters insurance.
  • Paid-in-Full Discount. Get a discount when you pay your premiums in a single, lump-sum payment.

Does The Hartford offer any special programs?

The Hartford offers a number of special programs to benefit its policyholders. Members of AARP can expect even more special programs through this provider.

  • 12-month rate protection. This means once you sign up for a policy, you’re guaranteed that rate for the next year.
  • Lifetime renewability for AARP members. As long as you’re able to drive and you pay your premiums, you can be with The Hartford for life. They have a no-drop policy, meaning you won’t lose your insurance for filing a legitimate claim.
  • First accident forgiveness. Keep a clean driving record for five consecutive years, and you qualify for no rate increase if you’re in an accident.
  • New car replacement coverage. If your new car is totaled or stolen, the provider will replace it with the same new vehicle or a similar option that’s worth the same amount.
  • Lifetime car repair assurance. The Hartford backs the workmanship of any repairs made under a claim for the lifetime of your policy — so if anything shakes loose after you leave the auto shop, you’re covered.
  • RecoverCare post-accident support. This pays up to $2,500 for help with cooking, cleaning, grocery shopping, and transportation if you’re injured in an accident.

  • Disappearing deductible. Your deductible is reduced for every year you go without an accident.
  • Waiver of deductible for a not-at-fault accident. If you are not at fault in an accident, The Hartford will waive your collision deductible.
  • One deductible. If you have multiple vehicles or other properties insured with The Hartford, you’ll only pay the higher of the two deductibles when making a claim that involves both.
  • $100 Deductible Reduction. If you use an authorized repair shop, The Hartford will reduce your collision deductible by $100 if you are not at fault.
  • AARP member benefits. AARP members can get better rates on auto insurance, discounts with associated companies, and more.
  • Mobile app. The Hartford offers a mobile app that allows customers to view ID cards, manage their policy, and more.

Pros and cons of The Hartford auto insurance

Pros

  • Great customer reviews. The Hartford’s website has almost 30,000 customer reviews with an average rating of 4.8 out of 5 stars.
  • Loads of benefits. Policies come with a number of extra features and benefits, even more so for those who are members of AARP.
  • 24/7 claims hotline. You’ll have access to customer service at all hours — because problems don’t just come up during the normal workday.

Cons

  • Early cancellation fees. If you cancel a policy before your term is up, you could be hit with a fee of 10% of your policy or more.
  • Geared toward ages 50+. The Hartford partners with AARP for its individual insurance services and some of its policy options may not be optimal or even available for younger people.
  • Bad for high-risk drivers. The Hartford’s auto insurance options are geared towards mature and experienced drivers Those with multiple infractions or who are considered high-risk drivers may end up paying more than they need to.
  • Limited online access. This provider claims that you can get a quote online, but the tool rarely works. To get a quote and purchase coverage, you’ll need to make a phone call or visit an agent.

The Hartford auto insurance customer reviews

The Hartford has an A- independent rating from the BBB and is not accredited, although that doesn’t necessarily reflect badly on the company. BBB accreditation isn’t mandatory, and seeking that accreditation doesn’t suit all businesses.

The Hartford is rated excellent in terms of financial stability, receiving an “A” grade from Standard & Poors and similar marks from other institutions, for an overall BBB composite score of 3.23 out of 5 stars. However, the company received nearly 300 customer complaints, with the majority focused on problems with their products/services and billing/collection issues.

TrustPilot gave a more favorable score of 9.4 out of 10 stars, and 91% of the customers who reviewed The Hartford there gave it an “excellent” rating. Many of the customer reviews praised the insurance company for their great customer service and ability to help them save money.

How to apply for The Hartford car insurance

Applying for coverage with The Hartford can be done by phone or in person through an agent. While the company advertises an online quote tool, it rarely works, so your best bet is to speak with an agent. To get a quote, start by calling 1-888-413-8970 to speak with an agent and find out how to move forward. Here’s what you’ll need:

  • Name and date of birth
  • Residential address
  • Contact information including email and phone number
  • Vehicle information including daily commuting distance
  • Claim and insurance history
  • Education history and employment status

How to file an auto insurance claim with The Hartford

Filing a claim with The Hartford can be done online or by phone.

Online:

  1. Visit The Hartford’s website and click “Claims” at the top.
  2. Select “Auto insurance”, then “Report a claim on your auto policy”.
  3. If anyone was injured, you’ll need to call in instead. Otherwise, click continue.
  4. Enter your name, contact information, policy number, and vehicle information, then continue.
  5. Enter details about the incident (What happened, when, where, damage) then continue.
  6. Review all details and submit your claim. A representative will be in touch in the following days.

Phone:

If someone was injured or you prefer to file your claim by phone, start by calling 1-800-243-5860.

How to contact The Hartford

You can contact The Hartford by phone, online, or through an agent. The contact us page on its website offers more details on how to get in touch.

Does The Hartford offer any other types of insurance?

Yes. The Hartford offers a number of other insurance options, including:

  • Classic car
  • RV
  • ATV
  • Boat
  • Golf cart
  • Snowmobile
  • Homeowners
  • Condo
  • Renters
  • Flood
  • Umbrella
  • Business

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Bottom line

While The Hartford’s individual policies might be geared toward older policyholders, this provider most likely has a plan that suits your car insurance needs and requirements. If you’re looking for great coverage with a suite of additional benefits, The Hartford’s auto insurance policies might be right for you.

Since insurance rates and levels of coverage vary based on your driving history and needs, you could qualify for more affordable insurance with another provider. Narrow down your options by comparing top providers to make an informed decision.

Find the cheapest rates

Compare the best car insurance companies near you.

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