Sun Basket review
Fresh, farm-to-table meals are at hand.
Could you use a little help making yummy, fresh, farm-to-table meals for you and your family? Sun Basket is a popular meal kit delivery service that does shopping, meal prep and recipe planning for you. While this service costs a little more than some other options, it comes with a money-back guarantee if you’re not completely satisfied.
- Farm-fresh produce and sustainably raised meats and seafood
- Skip up to six weeks in advance
- 100% money-back guarantee
- On the pricier side
- Recipes can get complicated
Sun Basket reviews and complaints
As of February 2022, the Better Business Bureau (BBB) gives Sun Basket an A- rating for resolving 16 complaints in the last three years. After 21 customer reviews, it earns 1 out of 5 stars. However, reviews on Trustpilot show a different story. After more than 3,000 reviews, Sun Basket boasts a rating of 4.5 out of 5 stars, with the vast majority of customers rating the service as “great” or “excellent.”
Positive customer reviews say that Sun Basket offers quality ingredients, flavorful recipes and sensible packaging — which is recyclable, by the way. On the other hand, a few common drawbacks are its high-end price tag and sometimes-complicated recipe instructions. Culinary newbies may want to consider other options.
How does it work?
Sun Basket gives you several options: weekly ingredients to whip up meals yourself, pre-prepped meal kits or oven-ready or microwavable meals.
To create your basket:
- Choose how many meals you want and select any special dietary restrictions.
- Choose your recipes.
- Pay for your order.
Box size and pricing options
Pricing varies based on your specific choices and customization. But in general, expect the following:
Shipping, payments and cancellations
Can I get free delivery?
Yes! Delivery is free on your first box.
Starting with your second box, Sun Basket adds a delivery fee starting at $6.99 to your weekly order.
Securely pay for your Sun Basket order with any major credit card or PayPal. If you’re ordering on your iOS device, you can use Apple Pay. Sun Basket also has gift cards available that can be used as payment.
The payment method that you use for your first order will automatically be billed for your next order — unless you log in to your account and change your payment details before it ships.
How do I pause or cancel my subscription?
To skip a week of your Sun Basket delivery:
- Log in to your Sun Basket account and go to Schedule.
- Find the week(s) you want to skip and select Skip next to the date. You can skip any week up to six weeks in advance.
- Select Yes, skip to save to save your selections.
- Choose Unskip if you make a mistake and want to add that week back to your schedule.
To cancel your Sun Basket subscription:
- Log in to your Sun Basket account and select Manage my subscription on the homepage.
- Select Cancel my subscription.
- You may see a list of alternatives to canceling your order. If you still want to cancel, select Cancel my subscription again.
- Provide your reason for canceling, then select Cancel.
- Wait for a confirmation email, which should arrive shortly after making this change.
You’ll need to skip weeks or cancel your order by noon PT on the Wednesday before your next order ships. Otherwise, you’ll still be billed for and receive your last order.
What sets Sun Basket apart?
Sun Basket prides itself on offering organic, non-GMO, pesticide-free ingredients from local farmers. Meats and seafoods are free of antibiotics and artificial hormones and have been raised using sustainable farming practices. This brand helps consumers get a true farm-to-table experience — without the hassle of grocery shopping or tracking down locally-grown produce themselves.
Sun Basket also offers a 100% money-back guarantee. So if you’re not satisfied with the contents of your box for any reason, get in touch with customer service within seven days of receiving your order to get a full refund.
How can I contact customer support?
To talk to Sun Basket customer service:
- Call 866-786-2758 Monday through Friday from 8 a.m. to 5 p.m. PST.
- Text 208-960-6505.
- Fill out its online contact form to send a secure email.
- Visit its site for 24/7 digital assistance or even chat with other customers.
Sun Basket vs. competitors
Explore other meal kit services by dietary requirements, special offers, number of people, meal preparation and average price. Select the Go to site button for more information about a particular service.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Signing up for a Sun Basket subscription is an easy, hassle-free way to ensure you’re putting fresh, clean and nutritious ingredients in your body — plus helping the planet by supporting sustainable farming practices.
If you’re still on the fence about whether or not this is the brand for you, compare a few other options to find the best fit for you and your family.
Frequently asked questions
Do I need to be home to receive my order?
No — you only need to be present if your Sun Basket box is being delivered to a business address. Otherwise, you don’t need to be home or sign for your order.
Does Sun Basket have gluten-free options?
Yes — but all meals are prepared in the same facility. So even gluten-free recipes may not be suitable for those with severe celiac disease or other food allergies.
How do I donate my Sun Basket box?
Go to your schedule page and select the Forward order option. From there, you’ll have the option of forwarding your box to a friend or alternate address or donating your box to Feeding America. Choose the donate your box button to donate.