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Stripe vs. Braintree

Compare pros, cons and overall reputation to make the right choice for your business.

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Trying to decide between these two payment processors? Stripe is best for companies that need a quick sign-up process and strong customer service, while Braintree — owned by PayPal — has fewer extra fees.

How do Stripe and Square compare?

Stripe and Braintree both offer a fee of 2.90 + $0.30 for debit and credit cards processed online, so your cost per transaction for digital sales will be the same. Both are also good choices for global sales, as they each support currency payments in more than 130 currencies.

Otherwise, here’s how they stack up:

StripeBraintree
Stripe logo

Read our review

Braintree logo

Read our review

Which should I choose?Choose Stripe if you’re a small business that needs to sign up and start accepting payments ASAP.Choose Braintree if you’re a developer looking for straightforward pricing and a no-frills approach to payment processing.
OverviewA good option for companies that don’t mind using Stripe’s third party payment aggregator, rather than their own merchant account.

You can choose between using a prebuilt solution or Stripe’s customizable API. But it doesn’t accept PayPal.

Braintree is meant for experienced coders who need a payment gateway and individual merchant account to facilitate payments made on an app or online storefront.

It’s not meant for business owners with a physical storefront, though it can be used with PayPal’s hardware for in-person payments.

Products
  • Payment processing
  • POS software
  • POS hardware
  • Payment processing
Price starts at2.9% + 30¢ per successful card charge2.9% + $0.30 per transaction
Contract required?NoNo
Processing time2 business days2-3 business days
High-risk merchants accepted?NoNo
Pros
  • Sign up without an application
  • 24/7 customer service
  • Prebuilt storefront or customizable API
  • Transparent pricing
  • Includes your own merchant account
  • Recurring billing without extra fees
Cons
  • Doesn’t support PayPal
  • Uses a third-party payment aggregator
  • Extra fees for recurrent billing, checks and ACH direct debit
  • Slow sign-up process
  • Poor customer reviews
  • Limited customer support
Tools
  • Elements. Prebuilt UI components to streamline development.
  • Stripe Radar. Dynamic algorithms protect against fraud.
  • Sigma. Build custom templates for reporting and analytics.
  • Sandbox. Test out the API before signing up.
  • 3D Secure 2. Protect against fraudulent transactions.
  • Braintree Extend. Securely share your data with third-party partners to boost reporting and analytics capabilities
BBB letter ratingA+B-
Trustpilot rating

★★★★★

3.4/5

★★★★★

1.5/5

Reputation and customer reviewsStripe has mixed reviews on Trustpilot and the BBB. Customers note:
  • Strong customer support team
  • Smooth onboarding process
  • Processing delays and transaction holds
  • Chargebacks
Braintree generally has poor reviews on Trustpilot and the BBB, with customers complaining about:
  • Rejected applications to use the software
  • Accounts frozen for up to 180 days
  • Fraudulent charges going through

That said, Braintree has a more positive reputation in business chat forums like Capterra and Reddit.

Support
  • Phone. Stripe doesn’t offer call-in customer service. From Stripe’s contact page, you can request a call 24 hours a day from the customer support team. A Stripe team member should be in touch within three to five minutes.
  • Email. General inquiries can be forwarded to info@stripe.com for a response within one business day.
  • Live chat. Stripe’s live chat is available 24/7.
  • Email. 5 a.m. to 12 a.m. CT Monday through Thursday, and 5 a.m. to 8 p.m. on Fridays.
  • Phone. 8 a.m. to 7 p.m. CT Monday through Thursday, and 8 a.m. to 5 p.m. CT on Fridays.

Email and phone number aren’t publicly available, though you can access this information through the help portal after signing up.

Bottom line

Stripe and Braintree are both comprehensive online payment processing solutions. The choice may ultimately come down to whether you want your own merchant account or are OK with Stripe’s third-party aggregated account — though be sure to read the full reviews for each before signing up.

If neither provider is quite right for your biz, compare other payment processors to find a better match.

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