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State Farm car insurance review Mar 2020

Last updated:  

Long list of discounts and personalized support from this popular brand

finder.com’s rating: 4.5 / 5.0

★★★★★

  • Get a quote if you want convenient in-person and online support.
  • Pick something else if you’re not offered a good rate.
  • Drivers with a history of accidents or claims or who need an SR-22 can get coverage.

optional

Roadside assistance

New car protection

Accident forgiveness

Details

States served All 50 states
Roadside assistance Optional
Pay schedule 6 months, monthly
Claims methods online, email, phone, in-person
New car protection Yes
Accident forgiveness Yes

Pros

  • Excellent rating and top choice in the US
  • Full range of financial options
  • Available in 50 states

Cons

  • Higher prices than competition
  • No live chat
  • Expect hard upselling
Anti-theft device discount Yes
Bundling discount Yes
Defensive driving discount Yes
Good student discount Yes, Up to 25%
Loyalty discount Yes, up to 20%
Homeowner discount Yes
Military discount No
Safety device discount Yes, up to 40%
Special employment discount No
Usage-based discount No
Other discounts
Rideshare coverage Yes
SR-22 coverage Yes
Temporary & short term coverage Yes

Expert review

Jing Jun Ma

Review by


Jing Jun Ma is an innovations expert at Finder. With a decade of experience in digital marketing and programming, Jing is a tech and data guy. He wrangles data to make it useful for consumers facing a decision.

Expert review

State Farm is one of the highest rated auto insurance providers in the country, and for good reason. Not only does it provide personalized service through its large network of agents, its online platform allows customers to purchase coverage and file claims from the comfort of their own home.

State Farm also offers a number of discounts and features on each of its policy options to help keep prices competitive. If you’re looking for affordable auto insurance with great coverage and customer service, State Farm might be right for you.

But expertise may come with higher prices than you could find elsewhere. If you like the idea of a popular company offering lots of name-brand products, it’s worth comparing rates and options to other providers in your area.

Best of 2020
Finder experts pick State Farm as a 2020 best brand for car insurance.

State Farm car insurance quotes

Compare sample annual quotes for State Farm car insurance.

CaliforniaNew YorkTexas
18 year old male$880$12,144$1,012
18 year old female$830$10,259$790
25 year old male$576$5,194$596
25 year old female$526$4,774$413
35 year old male$424$2,927$239
35 year old female$424$2,927$239
45 year old male$413$2,871$234
45 year old female$639$2,871$234
56 year old male$409$2,551$215
56 year old female$409$2,551$215

What car insurance coverage does State Farm offer?

State Farm offers complete coverage in all 50 states and Washington, D.C.

  • Car rental and travel expenses. Covers the cost of renting a replacement vehicle while your car is in the shop. Travel expense coverage helps pays for meals, lodging and transportation if you’re in an accident away from home.
  • Collision and comprehensive. Collision pay to repair or replace your vehicle if it collides with another vehicle or object. Comprehensive helps pay to repair or replace your vehicle if it’s damaged by something other than a collision — including theft, fire, vandalism or hitting an animal.
  • Liability coverage. Pays another party’s medical expenses, vehicle repairs and property damage if you’re responsible for the accident.
  • Medical payment expenses. Helps pay medical and funeral expenses if an insured person is injured or killed in an accident.
  • Rideshare coverage. Get coverage if you drive for Uber, Lyft or other rideshare services.
  • Roadside and accident assistance. Get reimbursed for assistance, towing and labor costs and rental car coverage required after an accident.
  • Uninsured and underinsured motorist coverage. Helps pay for medical expenses if you’re injured in an accident caused by someone who doesn’t have liability insurance, or doesn’t have enough.

What discounts can I get with State Farm?

State Farm offers competitive pricing on a suite of auto insurance options. It also provides a number of discounts to help customers reduce their premiums:

  • Accident-free. Receive a discount when your vehicle has been insured by State Farm for three or more consecutive years without a chargeable accident. New customers can get a discount if they’ve gone at least three years without moving violations or at-fault accidents.
  • Away at school. Get discounted rates If one of your insured drivers is a student under the age of 25 living at school and only drives the vehicle while at home during school vacations and holidays.
  • Defensive driving. You may be able to get a discount for taking a defensive driving course. State Farm’s Steer Clear program also encourages drivers to improve their abilities, and it offers a discount for completing the program.
  • Good student. Students can save up to 25% just for getting good grades. Savings still apply after graduation, up until the age of 25.
  • Multipolicy. Save up to 17% if you have homeowners, renters, condo, or life insurance with State Farm.
  • Multivehicle. Save up to 20% when you insure more than one vehicle under the same policy, providing that the owners of the vehicles are related.
  • Safe car. You may be able to save up to 40% on medical coverage if your vehicle was made after 1994. Get another discount if your insured vehicle is equipped with anti-theft devices.
  • Telematics. State Farm can track your driving habits through OnStar or a mobile app. Receive a discount for signing up, and additional discounts depending on how you drive.
Ready to get insured?
Get personalized, one-on-one support to build your policy with your local agent. Start your policy today at 877-745-0232.

Need help? Talk to a customer specialist

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Pros and cons of State Farm car insurance

Pros

  • Biggest company for car insurance. State Farm is the top choice in the US, with agents in just about any ZIP code.
  • Wide selection of policies. From basic liability to comprehensive coverage and even rideshare insurance, State Farm has it all.
  • High-risk auto insurance. State Farm is able to insure drivers who have a less than perfect driving record. If you’re considered a high-risk driver, speak with an agent for more details.

Cons

  • Higher prices than its competition. J.D. Power reports that State Farm tends to be more expensive than other options.
  • Inconsistent service. Since State Farm’s products are sold through a massive network of agents, your experience may vary.
  • Expect hard upselling. Because it offers so many products, State Farm trains its exclusive agents to encourage upgrades and add-ons. You’ll have to do your own legwork for price comparisons.

Compare alternatives to State Farm

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Progressive
Optional
30%
All 50 states
Get a quote online in minutes and find some of the lowest rates and wide coverage options for almost any driver.
The AARP Auto Insurance Program from The Hartford
Optional
Yes
All 50 states & DC
Enjoy exclusive savings and benefits designed for drivers over the age of 54.
Clearcover
Optional
Yes
AZ, CA, IL, TX, UT
Find basic coverage and low rates through its easy online or app-based experience.
Gabi
Optional
Optional
55%
All 50 states
Upload your current bill and get 20+ quotes from top brands for the same level of coverage.
Metromile
Optional
49%
AZ, CA, IL, NJ, OR, PA, VA, WA
Pay-as-you-go rates based on how much and how well you drive start at $29/month plus pennies per mile.
Assurance
Optional
Yes
All states except AK & HI
Your broker is your one-stop shop for comparing any coverage you need.
Root
52%
Available in 30 states
Safe, low-mileage drivers could save up to 52% by tracking their driving in the app.
Motion Auto
Optional
No
AZ
Get instant coverage and track your driving over time to lower your rates.

Compare up to 4 providers

How to apply for State Farm car insurance

Getting auto insurance coverage with State Farm can be done online, by phone or through an agent.

Online

  1. Go to the State Farm website.
  2. Select auto, enter your ZIP code and click Get a quote.
  3. Enter your personal information, then continue to the next step.
  4. Add your vehicle information or VIN, then click Next.
  5. Enter driver information, then click Next.
  6. Enter information about your driving history, then click Next.
  7. Add contact information and any other details, then click Next.
  8. Review and customize your policy options. If you’re satisfied, click to send the quote to your local agent or proceed to the next step.
  9. If you chose to buy online, review all final details, enter payment details, then purchase your policy.

Phone
Call 855-733-7333 to get connected to an agent. They can walk you through the process and get you the coverage you need.

Agent
Visit the State Farm website, scroll to the bottom and enter your ZIP code to find your nearest agents. Contact or visit them to find out how to get coverage.

State Farm reviews and complaints

State Farm is not officially accredited on the BBB website, but it does hold an A+ rating. Despite its decent rating, there are nearly 1,400 customer complaints about the company over the past 3 years as of February 2020. Customers report issues with denied claims, unwanted soliciting, unauthorized payments, and more.

J.D. Power gave State Farm 824 points on a 1,000-point scale in 2019 for overall customer satisfaction in the California Region. That puts State Farm above average for a company of its size.

In May of 2017, the company faced legal action from California’s Insurance Commissioner for overcharged premiums. It was ordered to issue refunds to almost 250,000 consumers, totaling over $13 million.

Other comparison sites like NerdWallet and The Balance have similarly mixed reviews, noting you’ll find wide coverage but spotty support and claims experience.

How to contact State Farm

There are a variety of ways you can reach State Farm. Visit the Contact us page on the State Farm website to find more information on how to contact the company through the following methods:

  • Phone
    General inquiries: 800-782-8332
    Claims: 800-732-5246
    Payments: 800-440-0998
    Roadside assistance: 877-627-5757
  • Mail
    State Farm Insurance Companies, Insurance Support Center – East, P.O. Box 588002, North Metro, GA 30029
  • Online
    Go to the State Farm website and use its online comment form
  • Agent
    Visit the Find agent page for more details.

Frequently asked questions about State Farm

Car insurance ratings

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