Helping more than just students find affordable trips, STA Travel offers deals on tours, flights, hotels and more for travelers of all ages.
Launched in 1979 to provide affordable adventures to students and anyone with an adventurous spirit, STA Travel has a huge reach with more than 200 stores worldwide and a website filled to the brim with travel deals ranging from cheap flights to affordable group tours, and even the insurance that will keep you feeling secure on the road.
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STA Travel Review | Pros and Cons
- Live chat. If you have any questions or are looking for advice, you can speak to an agent online.
- Layby flights. Secure a flight deal in-store or over the phone with a $49 deposit and pay the balance just 60 days before departure.
- Discounts for students, teachers and those under 26.
- Multiflex passes allowing date changes. The around-the-world tickets STA specializes in can be flexible, so you can re-arrange your travel dates if needed.
- Pricebeat guarantee. STA Travel will match fares you find elsewhere, and if it doesn’t, you may qualify for a $1000 credit.
- American Express not accepted.
- Age-restricted discounts. While travelers of all ages can book, some deals are restricted to students, teachers and those younger than 26.
What do I need to know before booking with STA Travel?
How does STA Travel’s layby system work?
You can pay a $49 deposit on your flights and pay the remaining balance up to 60 days before your departure date.
Layby flights are available on flights with more than 60 airlines and select round-the-world tickets, but some may only be available to under 30s, full-time students and teachers.
Fares eligible for layby will have a small green symbol with a dollar sign inside of it when you’re searching. If you’d like to put a flight on layby, you’ll need to do so over the phone as they can’t be booked online.
How can I get STA Travel booking confirmation and my tickets sent to me?
After your booking has been made, STA Travel will send you a confirmation email with your booking details within 24 hours. If you do not receive an email within that time, you should contact their customer service team. For most of their bookings your tickets will also be emailed to you, or any hotel reservations, so don’t worry about having anything delivered or mailed. It is usually handy for you to print your email confirmation or electronic ticket and take a copy with you to the airport or hotel of your booking.
How do I change a booking made with STA Travel?
If the terms on your ticket permit changes, you can request changes to electronic tickets on STA’s site by visiting the existing bookings section and follow the prompts.
If you have a MultiFLEX round-the-world ticket, you can contact STA’s customer support (available 24/7) to make any changes to your booking.
What forms of payment does STA Travel accept?
Can I book multi-city tickets?
To book a multi-city itinerary, you can select the “Multi-City” option on the flight booking engine that should appear above the destination fields. Clicking this will bring you to an advanced search page where you’ll need to select “Multi-City” again”. Next, choose how many flights you’ll need to take. (You can book up to four). Enter in all your flight details and click search.
Can STA Travel around the world tickets be purchased online?
While STA Travel has a dedicated Round The World section on it’s website, most tickets can’t be booked online. It does offer a trip planner and lists available routes. There will be a button that says whether you can complete your booking online, or if you’ll need to call.
Can STA Travel help me with visas?
STA Travel can assist with both tourist and work visas, but it does charge a processing fee that is added on top of the embassy’s fee.
Do flights include baggage?
Since STA Travel doesn’t own the airlines, baggage inclusions are at the airline’s description. Most full-service airlines (like Qantas, Singapore Airlines and British Airways) will include baggage in the initial ticket price. Low-cost carriers (like Jetstar, Tigerair and AirAsia) do not include bags.
What is the STA Travel cancellation policy?
It is possible to cancel your booking, however, you will almost certainly pay a portion of your total amount as a fee. This will vary depending on your booking. Contact the STA Travel customer service team for full information on your booking.