Looking to go prepaid with your cell service? Simple Mobile’s got you covered
Simple Mobile plans are designed to give you more speed and more data without the higher price tags of the “big four” carriers. Plans come with no contracts, credit checks or the hidden fees made famous by others in the industry. With plans starting at just $25, Simple Mobile is just as easy on the wallet as it is to use.
Latest Simple Mobile promo codes and coupons
What can I buy at Simple Mobile?
- Phones. Find deals on all the latest smartphones like iPhone and Galaxy models.
- SIM cards. If you already have a phone you’d like to use, simply buy a Simple Mobile SIM card to activate it.
- Phone plans. Choose from five different no-contract service plans:
- 1 GB plan — $25 a month for 1GB 4G LTE speed data (drops to 2G after)
- 2 GB plan — $30 a month for 3GB 4G LTE speed data (drops to 2G after)
- 6 GB plan — $40 a month for 4GB 4G LTE speed data
- Truly unlimited plan — $50 a month for unlimited 4GB LTE speed data
- Truly unlimited plan with mobile hotspot — $60 a month for unlimited 4GB LTE speed data plus 1GB for hotspot
Brands you can purchase from Simple Mobile
You’ll find some of the top brand names in smartphones from Simple Mobile, including:
How to use your promo code
Shipping, delivery and payments
Can I get free delivery?
Yes! Standard shipping is now free. Standard orders are typically processed and shipped within 1 to 3 business days, excluding Saturday and Sunday.
There are three shipping options to choose from:
|Shipping method||Cost||Delivery speed|
|Standard||FREE||1 – 3 business days|
|PO Box/rural rout delivery||$6.95||
How can I track my order?
You should receive an email with your order tracking information once it ships. If you don’t hear anything, contact Simple Mobile directly.
During checkout, you can choose to either pay for your phone in monthly installments or all in one lump sum. If you want to pay monthly, choose the SmartPay option. Otherwise, you can pay for your order in full using Visa, MasterCard, Discover or American Express.
SmartPay is the financing service that Simple Mobile utilizes. At checkout, you can apply for SmartPay in seconds, and you could finance up to $2,000. You do have the option to pay off your balance early with no early termination fee or penalty.
What’s Simple Mobile’s return policy?
Simple Mobile does not accept returns on SIM cards or service plans. If you bought a phone from its online store, you can return it in new, working condition, free of liquid damage or spills, for a full refund. The customer is responsible for the cost of return shipping. However, there are no restocking fees if the phone is in new condition with its original packaging.
Note that it can take up to 30 business days for Simple Mobile to process your return.
Can I exchange my phone for a different color or model?
You may have to return your existing phone and then buy the color or model you’d prefer. If you have questions about exchanging an item, contact Simple Mobile customer service at 1-877-878-7908.
Are Simple Mobile returns free?
No, the customer is responsible for the cost of return shipping.
How do I return an item to Simple Mobile?
If you would like to return a phone that you purchased from Simple Mobile’s official website, contact the customer service team at 1-877-878-7908 to initiate your return and obtain the correct returns address.
When’s the next sale?
Simple Mobile often runs special sales on its service plans. For example, you may be able to snag one month of 3GB for the same price as the 1GB plan when you sign up. You can also save a few bucks each month if you sign up for Auto Reup or add additional lines to your plan.
The wireless carrier also releases coupons and other special offers periodically throughout the year. To stay on top of the latest deals and sales at your favorite stores, sign up for finder’s deals newsletter!
What sets this brand apart?
Simple Mobile stands out from many of its competitors in that it offers 30-day service plans that don’t require a contract to sign up, so there’s no termination fee to worry about. You can also pay for your new phone in monthly installments or all at once.
On the other hand, if you do want to stick with Simple Mobile, you can sign up for Auto ReUp so that your bill is automatically paid for on a schedule. But if you ever do want to end your service, all you have to do is un-enroll — you won’t be charged any fees or penalties.
What do people really say about this brand?
Although you might be able to land a great deal with Simple Mobile’s flexible 30-day service plans, customers have complained about issues activating with their SIM cards, as well as problems getting in touch with customer service.
What is Simple Mobile’s history?
Simple Mobile started out in 2009 offering prepaid mobile phone plans. Since its inception, the brand has activated over 2.5 million subscribers. In 2012, Simple Mobile was acquired by TracPhone Wireless, so customers can get Simple Phone phones and plans through both the official Simple Mobile website and TracPhone retailers.
How can I contact customer support?
Simple Mobile offers a few different ways to get ahold of customer support:
- Call 1-877-878-7908
- Text HELP to 611611
- Chat online
- Mail: SIMPLE Mobile Corporate Office.
Attn: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
What about social media?
Simple Mobile is active on Facebook, Twitter and Instagram. If you scroll through the company’s Facebook page, you’ll see updates on the latest phone releases and technologies, as well as some customer complaints in the comments. It seems that if the above methods of contacting customer support don’t work, sending a private Facebook message could be your best bet to have your issues resolved.
Look to the Simple Mobile YouTube channel for educational videos on how its service plan works and the perks of choosing a prepaid plan.
Why should I shop at Simple Mobile?
- No contract. If you’re looking for true pay as you go, Simple Mobile can help.
- No credit check. A benefit of prepaying is that you don’t need good credit.
- Data pricing. While some customers have questioned the quality of Simple Mobile’s data, the price makes it worthwhile to research what you’re getting.
- Confusing website. Simple Mobile’s website isn’t so simple. It’s difficult to navigate the website and find answers to important questions, like whether you’re buying 4G or 3G service.
- Limited features. Compared with other carriers, Simple Mobile’s add-ons are thin.
- SIM card confusion. Users complain about SIM cards for purchase without the pin required to activate them.
Simple Mobile claims to offer solid service at low prices. Still, we can’t be wholly sure. Conflicting information online about its data network will require some questions before signing up. That said, competitive pricing makes this an ideal option to explore.
Frequently asked questions
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