Blending science with Eastern traditions, this cult beauty brand has produced high quality skincare for over 145 years.
Shiseido is a beauty brand for people who are devoted to skincare. Its line of luxury skincare products is sure to please even the most devoted of skincare aficionados.
What can I buy at Shiseido?
Shiseido specializes in skincare, offering creams, foams, masks, serums, concentrates and a range of other products to help you perfect and refine your skin. They also offer an extensive men’s skincare line and a large assortment of sun protection products to help you fight off the damage of UV rays.
Beyond skincare, Shiseido has a full line of makeup including foundation, bronzer, primer blush, eye makeup, lipsticks and glosses. It also produces its own collection of makeup brushes.
How do I use my coupon code?
What is Shiseido?
This Japanese beauty and skincare line, founded in 1872, has grown to be the largest cosmetics firm in Japan — and the 5th largest worldwide.
Shiseido offers a range of skincare and makeup products, sold around the world. Though popular in Asia, these beauty products are found at almost all high-end US department stores.
Haven’t heard of Shiseido? Shiseido owns dozens of other brands including NARS, Bare Minerals, Joico and even Dolce and Gabbana’s fragrance line.
Shipping, delivery and payments
Can I get free delivery?
Yes! Just spend $25 or more to qualify.
Shipping costs
Shiseido offers three speeds of flat-rate delivery:
| Shipping method | Delivery speed | Flat rate |
|---|---|---|
| Standard | 5–7 business days | $5 (FREE on orders of $25 or more) |
| 2nd Day | 2 business days | $14.95 |
| Overnight | 1 business day | $19.95 |
Note that Shiseido does not currently ship to P.O. box addresses.
How can I track my order?
To track your order, log into your Shiseido account online and view your order history.
Payment options
Pay for your Shiseido order with Union Pay, Visa, Visa Checkout, Mastercard, Discover, American Express or PayPal.
If paying with a credit card, make sure your billing name is exactly as it appears on your credit card, or your payment will be declined. Also note that Shiseido does not accept any credit cards drawn on banks outside of the U.S.
What’s Shiseido’s return policy?
If you’re unhappy with your purchase for any reason, return it for a full refund (less original shipping charges) within 30 business days.
When returning a set or kit, make sure all contents from the original set or kit are included with your refund. Partial items from a set or kit will not be refunded.
Can I exchange my items?
No, Shiseido does not accept exchanges. But you can return an unwanted item for free.
Are Shiseido returns free?
Yes, just use the pre-paid shipping label that came with your delivery.
How do I return an item to Shiseido?
- Fill out the back of the invoice that was included in your original shipment.
- Package the merchandise in original packaging when possible, and enclose the invoice inside.
- Attach the free pre-paid shipping label that came with your original shipment to the outside of the box.
- Be sure to cover up any old barcodes or shipping labels.
- Mail your package via USPS.
Shiseido’s returns address
The pre-paid shipping label that came with your original delivery already has all the necessary return shipment information. If you can’t find your label, contact customer service at 1-866-758-5966 or customerservice@shiseidousa.com.
When’s the next sale?
Sign up for the Shiseido email list, and get 15% off your first order of $100 or more. What’s more, you’ll get free samples in every purchase! Shiseido doesn’t offer sales frequently, but you can get some special deals by signing up for its email list.What sets this brand apart?
The best part of Shiseido is its commitment to quality products. Rest assured that anything you buy from Shiseido is the product of well-tested research, and that the company stands behind its products.
Shiseido has earned a cult following because of its commitment to excellence. But it comes at a price — this line isn’t very budget friendly, with most products at about $40 or more.
Its range of products can feel overwhelming, but Shiseido will help you narrow it down with its free online skincare consultation. We love that you can ask questions about your personal skin concerns and preferences. A short quiz of pertinent questions will lead you to a five-step beauty regime designed specifically for you.
Pros and cons
Pros
- Quality products. Shiseido is a brand respected worldwide, and they produce — and stand by — excellent products.
- Free returns. If you don’t like the products you ordered, returns are easy and free.
- Personalized consultations. Shiseido offers free skincare consultations on its website.
Cons
- High price tag. Most Shiseido items cost $40 or more, so it’s not the most budget friendly line.
- Light tones. Most makeup products offered are designed for lighter skintones.
Bottom line
Shiseido is a well-respected brand for a reason: It’s committed to providing excellent products and service to its customers. But this prestige comes at a price that isn’t exactly friendly to your wallet.