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ShipStation vs. ShippingEasy

Consider customer support and extra features when choosing between shipping software providers.

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ShipStation and ShippingEasy are two shipping solutions that help expedite order fulfillment. They both offer shipping rate discounts and branded tracking pages. But a few key features and a difference in customer support sets one provider above the other.

How do ShipStation and ShippingEasy compare?

ShipStationShippingEasy
ShipStation logo

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ShippingEasy

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Which should I choose?Choose ShipStation if you’re happy with online tech support.Choose ShippingEasy if you don’t mind paying extra for customer marketing.
OverviewA good option for businesses that ship internationally and want to centralize orders from multiple marketplaces.A good option for e-commerce businesses that want to streamline order fulfillment and access to Amazon seller tools.
Prices start at$9/month$0/month
Branded options?YesYes
Discounted rates?
  • UPS
  • USPS
  • FedEx
  • DHL
  • USPS
Cancellation feeNoneNone
Pros
  • Multitude of shipping providers. ShipStation works with a slew of package carriers, including international connections, such as GlobalPost and Royal Mail.
  • Integrations. Expand your business across sales channels and shopping carts with access to ShipStation’s 296 integrations.
  • iOS and Android app. Create labels, track shipments and manage orders right from its mobile app.
  • Helpful tech support. Customers praise ShippingEasy’s friendly and helpful customer service. Write an email, start a live chat or speak to a US-based phone support agent for all service tiers except the Starter.
  • Customer satisfaction. Most businesses who use ShippingEasy recommend the software and generally award it 5 out of 5 stars on Facebook.
Cons
  • Limited support. ShipStation doesn’t offer phone support unless you’re in its top service tier. All other tiers are limited to online support through a ticket system.
  • Order update delays. Several negative reviews cite update delays as long as 24 hours.
  • No weekend support. ShippingEasy’s all-star customer service team is only available on weekdays between 7 a.m. and 7 p.m. CT.
  • Some features cost extra. Inventory management, customer marketing and the Amazon Seller Suite cost extra.
Tools
  • Order management. Organize and manage your sales, set your preferences and filters and initiate order alerts right from the management hub.
  • Discounted shipping labels. Connect to major US carriers and unlock prenegotiated discounted shipping rates.
  • Branded shipping. Establish branding fluidity by adding your company’s logo to shipping labels, packing slips, emails and tracking pages.
  • Inventory management. Allocate stock, set inventory alerts and see real-time stock counts from the app or your mobile device.
  • Shipping. Access discounted shipping rates, real-time tracking and label printing. Add your brand logo to shipping emails and tracking pages.
  • Customer marketing. This monthly add-on lets you design email campaigns, get delivery analytics and speak to a ShippingEasy in-house marketing expert.
  • Inventory management. The extra monthly cost for this feature depends on your service tier. The inventory software helps you stay on top of your orders and products, and automatically syncs inventory across multiple sales channels.
  • Amazon seller suite. Get extensive workflow support, discounted rates for Amazon shipping, and manage seller and product reviews from this add-on.
BBB letter ratingAA+
Trustpilot rating

★★★★★

3.3/5

Not yet rated
Reputation and customer reviews
  • Reviews are mixed.
  • Many customers are over the moon about how the service has helped save their business time and money once everything was set up.
  • Customers primarily complain about various bugs and internal glitches, including SKU integration errors and USPS uploading timeouts.
  • Reviews are mostly positive.
  • On Facebook, customers praise its customer service team that has helped knock out problems.
  • The main complaint is that the interface is clunky and could be more user-friendly.
SupportOptions are limited to online support unless you pay into the top-shelf Enterprise tier.With the exclusion of its Starter service tier, all ShippingEasy accounts come with phone, live chat and email support — but only on weekdays between 7 a.m. and 7 p.m., CT.

Compare more shipping software

Data indicated here is updated regularly
Name Product Monthly fees start at Branded options? Discounted rates? Customer support
ShipBob
Varies
Yes
UPS, USPS, FedEx, DHL
Phone, Email
ShipBob takes care of picking, packing and shipping your e-commerce orders, whether they’re placed through your website or a third-party channel like Amazon.
ShippingEasy
$0/month
Yes
USPS
Phone, Chat, Email
Upgrade to a paid tier to access USPS discounts of up to 46%.
ShipStation
$9/month
Yes
UPS, USPS, FedEx, DHL
Phone, Chat, Email
Get a 30-day free trial and access negotiated rates with all the major carriers.
Shippo
$0.05 per shipment plus cost of postage
Yes
UPS, USPS, DHL
Phone, Chat, Email
Get a 30-day free trial to explore the features and access steep USPS discounts.
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Bottom line

Both ShipStation and ShippingEasy offer very similar features to help expedite the order fulfillment process. ShipStation may be a better choice if you ship internationally because of its global carrier connections. But ShippingEasy sets itself apart with its customer service team.

Check out a few other e-commerce providers to see if they’re better suited for your business.

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