ShipBob takes care of picking, packing and shipping your e-commerce orders, whether they’re placed through your website or a third-party channel like Amazon. However, you’ll have to request a quote and speak with a sales rep to get started.
| Monthly fees start at | Varies |
|---|---|
| Branded options? | Yes |
| Discounted rates? | UPS, USPS, FedEx, DHL |
| Customer support | Phone, Email |
| Cancellation fee | None |
ShipBob fulfillment service syncs with your e-commerce store to package and ship your orders, manage inventory, and analyze your supply chain data. It integrates directly with major platforms such as Shopify, Squarespace, BigCommerce and Wix.
ShipBob has fulfillment centers across the country, making it possible to split your inventory for quicker delivery options. When a customer places an order, its algorithm chooses the warehouse and mail carrier that provides the fastest shipping time at the lowest price.
Here’s what ShipBop offers all of its members:
Enterprises with an average of 400 orders per month, shipping to US customers, also get access to dedicated account managers.
When you sign up for ShipBob, it charges a one-time implementation fee — though you’ll need to reach out to a sales rep for an exact quote. Here’s an outline of its services and fees:
| Service | Details | Cost |
|---|---|---|
| Receiving | Flat rate |
|
| Storage | Monthly charge |
|
| Pick and pack | Number of picks per order |
|
| Standard packing | Boxes, mailers, tape and dunnage used for packing |
|
| Shipping | Order specific |
|
To get started with ShipBob, request a quote and a sales rep will be in touch within 24 hours.
Cancel your ShipBob account at any time by sending an email to support@shipbob.com, and won’t have to pay a penalty fee.
ShipBop has seven warehouses located across the US:
It also has warehouses in Ottawa, Canada and Dublin Ireland.
ShipBob’s reporting tools give you insight into your total revenue, gross margin and daily revenue orders. It also analyzes:
The data is clear and easy to understand, with tables, pie charts and graphs to help you visualize the data.
While ShipBob is a dependable order fulfillment center, it has its drawbacks. Make sure to weigh the pros and cons before signing up:
As of October 2020, ShipBob has a 4.1- out of 5-star Great rating on Trustpilot, compiled from more than 220 reviews. Overall, the reviews are very positive, highlighting ShipBob’s responsive customer service and transparent communication. People also applaud its easy-to-use interface.
It’s been accredited by the Better Business Bureau since 2015, where it has an A+ rating. However, a total of seven reviews lend a 1.4- out of 5-star rating, and ShipBob hasn’t responded to any of the complaints.
ShipBob integrates with the following providers:
| E-commerce platforms — direct integrations |
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| Shipping providers |
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| Inventory and order management |
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| Returns management platforms |
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| E-commerce marketing, CRM and customer support solutions |
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| E-commerce customer packaging and design |
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| Digital marketing, advertising and web development agencies |
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| Accounting, tax and financing solutions |
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| Crowdfunding |
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ShipBob is a capable fulfillment service without many downsides, though you’ll have to reach out for a quote to get started. If that’s not what you’re looking for, or you simply want to see what else is out there, browse other e-commerce software.
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