ShipBob review
Full-service order fulfillment with transparent tools for data analytics.
ShipBob takes care of picking, packing and shipping your e-commerce orders, whether they’re placed through your website or a third-party channel like Amazon. However, you’ll have to request a quote and speak with a sales rep to get started.
- Choose this provider if you’re looking for full-service order processing that will scale with your company.
- Consider something else if you don’t want to ship inventory to more than one warehouse.
- Current offer: Ask your sales rep about a free trial if you want to test it before fully committing.
Details
| Monthly fees start at | Varies |
|---|---|
| Branded options? | Yes |
| Discounted rates? | UPS, USPS, FedEx, DHL |
| Customer support | Phone, Email |
| Cancellation fee | None |
What is ShipBob?
ShipBob fulfillment service syncs with your e-commerce store to package and ship your orders, manage inventory, and analyze your supply chain data. It integrates directly with major platforms such as Shopify, Squarespace, BigCommerce and Wix.
ShipBob has fulfillment centers across the country, making it possible to split your inventory for quicker delivery options. When a customer places an order, its algorithm chooses the warehouse and mail carrier that provides the fastest shipping time at the lowest price.
Features
Here’s what ShipBop offers all of its members:
- Merchant dashboard for managing inventory and orders
- Integrations with third-party e-commerce, marketing and inventory apps
- Boxes, mailers and other packaging supplies
- Same-day shipping for orders placed before noon
- Reporting and analytics tools
- Return processing
Enterprises with an average of 400 orders per month, shipping to US customers, also get access to dedicated account managers.
Pricing and fees
When you sign up for ShipBob, it charges a one-time implementation fee — though you’ll need to reach out to a sales rep for an exact quote. Here’s an outline of its services and fees:
Receiving | Flat rate |
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Storage | Monthly charge |
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Pick and pack | Number of picks per order |
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Standard packing | Boxes, mailers, tape and dunnage used for packing |
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Shipping | Order specific |
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- Good to know: ShipBob offers prorated pricing. For example, if the goods on a single pallet sells out halfway through the month, it charges you $20 instead of $40.
How do I sign up with ShipBob?
To get started with ShipBob, request a quote and a sales rep will be in touch within 24 hours.
- Click Get Started.
- Enter your name, contact information, company name, e-commerce platform and number of monthly shipments.
- Click Request a Quote.
Cancel your ShipBob account at any time by sending an email to support@shipbob.com, and won't have to pay a penalty fee.
Where are ShipBob’s warehouses located?
ShipBop has seven warehouses located across the US:
- Bethlehem, PA
- Carrollton, TX
- Chattanooga, TN
- Cicero, IL
- Grapevine, TX
- Moreno Valley, CA
- St. Petersburg, FL
It also has warehouses in Ottawa, Canada and Dublin Ireland.
Reporting tools
ShipBob’s reporting tools give you insight into your total revenue, gross margin and daily revenue orders. It also analyzes:
- When and where to restock fulfillment centers
- Impact of discounts and deals on stock levels
- Average cart value per shipping method
- Cost of shipping
- Days in transit
- Fulfillment cost per order
- Storage cost per unit
The data is clear and easy to understand, with tables, pie charts and graphs to help you visualize the data.
Pros and cons
While ShipBob is a dependable order fulfillment center, it has its drawbacks. Make sure to weigh the pros and cons before signing up:
Pros
- Integrate with multiple channels. Use ShipBob to manage and track orders through your website as well as third-party vendors.
- Positive online reviews. It has a strong reputation for reliability and transparency when it comes to its shipping process.
- Fast delivery. It provides two-day shipping wherever possible, capturing more sales to help make you competitive.
- Seven location options to choose from. So your business can expand across the country as your customer base grows.
Cons
- Can’t sign up online. It could take up to 24 hours to connect with a sales rep.
- Two-day shipping can be pricey. Unlike Amazon Prime, two-day shipping isn’t free for your customers, and the helfy cost could be a turn-off for some consumers.
- No mobile app. Business owners accustomed to managing operations from a smartphone may find accessing their ShipBob account through a browser inconvenient.
ShipBob reviews and complaints
As of October 2020, ShipBob has a 4.1- out of 5-star Great rating on Trustpilot, compiled from more than 220 reviews. Overall, the reviews are very positive, highlighting ShipBob’s responsive customer service and transparent communication. People also applaud its easy-to-use interface.
It’s been accredited by the Better Business Bureau since 2015, where it has an A+ rating. However, a total of seven reviews lend a 1.4- out of 5-star rating, and ShipBob hasn’t responded to any of the complaints.
What other providers does ShipBob integrate with?
ShipBob integrates with the following providers:
E-commerce platforms — direct integrations |
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Shipping providers |
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Inventory and order management |
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Returns management platforms |
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E-commerce marketing, CRM and customer support solutions |
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E-commerce customer packaging and design |
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Digital marketing, advertising and web development agencies |
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Accounting, tax and financing solutions |
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Crowdfunding |
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Compare shipping software
Bottom line
ShipBob is a capable fulfillment service without many downsides, though you’ll have to reach out for a quote to get started. If that’s not what you’re looking for, or you simply want to see what else is out there, browse other e-commerce software.
Frequently asked questions
What are the receiving hours for ShipBob fulfillment centers?
Receiving hours are weekdays 8 a.m. to 4 p.m. local time, for all ShipBob fulfillment centers located in the US. In Canada and Ireland, receiving hours are weekdays 9 a.m. to 4 p.m. local time.
Does ShipBob do kitting and assembly?
Yes, ShipBob provides assembly and kitting services, which involves packaging items into groups before orders are placed, in anticipation of promotions or combinations that customers are likely to order.
What is ShipBob’s turnaround time for receiving inventory?
Five business days from the date of arrival.
