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VIVIFI Singapore review

The first MVNO telco in Singapore that offers a family-centric mobile sharing plan.

VIVIFI is one of the newest player looking to reinvent the telecommunications landscape in Singapore — with a contract-free shareable mobile plan designed for the whole family.

Find out more about the various VIVIFI’s plans, features and fees in our review.

Compare VIVIFI mobile plans

Name Product Data Minutes Texts Price from (per billing period)
VIVIFI Share Plan
VIVIFI Share Plan
40GB
300
100
S$29.90
For all customers who subscribe to VIVIFI Share plan with at least 1 subline, a S$3 bill rebate will be granted on the 2nd bill on top of running a promo. Promo code : VIVIFI3
VIVIFI Plus 10GB Plan
VIVIFI Plus 10GB Plan
10GB
350
100
S$14.98
Plan price is S$14.98 for the first 12 months and S$17.98 thereafter.
VIVIFI Plus 6GB Plan
VIVIFI Plus 6GB Plan
6GB
350
100
S$9.98
Plan price is S$9.98 for the first 12 months and S$12.98 thereafter.
VIVIFI Lite Plan
VIVIFI Lite Plan
3GB
500
20
S$8.80
For all customers who subscribe to VIVIFI Lite plan, a $2 bill rebate will be granted on the 2nd bill. Promo code: VIVIFI2
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What is VIVIFI?

Launched in July 2019, VIVIFI is a mobile virtual network operator (MVNO) in Singapore that utilises Singtel’s mobile network infrastructure.

VIVIFI offers a range of affordable SIM-only mobile plans, and most notably, its 40 GB non-contract shareable mobile plan. At only S$29.90 per month, VIVIFI allows you to share your data, talktime and SMS with up to 8 other users.

Benefits of VIVIFI mobile plans

VIVIFI mobile plans come with an array of benefits, such as:

no lock-in contract plans

No contract plans

mobile app icom

Sharability

Bill shock protection

Value-added options

In addition to the major features above, VIVIFI’s users can also benefit from:

  • Promotional offers. VIVIFI often provide time-limited offers to entice new sign ups.
  • Free self-collection option for SIM cards. If you prefer to do a self-collection for your SIM card, VIVIFI offers convenient collection points at over 10 MRT stations. Collection is available thrice a week with two timeslots per day.
  • No registration or SIM card charges. Some telcos charge a one-time fee for registration and SIM card, but VIVIFI waives all charges for these.
  • Free perks. Enjoy free incoming calls and SMS, plus caller ID and roaming activation with every VIVIFI plan.
  • Data boosts. Still feel short on data, talktime or SMS? Select from a wide range of add-on boosters with the option of a one-off purchase or monthly recurring basis.

What are the mobile plans offered by VIVIFI?

VIVIFI offers the following mobile plans:

PlanMonthly subscriptionFeatures
VIVIFI ShareS$29.90/month
  • No contract
  • 40 GB Base Plan
  • 300 mins of outgoing talktime
  • 100 SMS
  • Free Caller ID display
  • Free incoming calls
  • Add up to 8 VIVIFI Us lines at S$12.84/month (Use promo code VIVIFIUS to enjoy a discounted rate of S$5.35/month and an extra 2GB for the first year)
  • Eligible for VIVIFI More – additional sharing data, talktime and SMS
  • Individual VIVIFI Us line boost options (one-off or recurring)
VIVIFI Lite S$8.80/month
  • No contract
  • 3GB
  • 500 mins outgoing talktime
  • 20 SMS
  • Free Caller ID display
  • Free incoming calls
  • Plan booster options available
VIVIFI Plus (6GB)S$9.98/month for the first 12 months. Thereafter S$12.98/month
  • No contract
  • 6 GB at 4G speeds, unlimited basic data at managed speeds (256Kbps) thereafter
  • 350 mins outgoing talktime
  • 100 SMS
  • Free Caller ID display
  • Free incoming calls
  • Plan booster options available
VIVIFI Plus (10GB)S$14.98/month for the first 12 months. Thereafter S$17.98/month
  • No contract
  • 10 GB at 4G speeds, unlimited basic data at managed speeds (256Kbps) thereafter
  • 350 mins outgoing talktime
  • 100 SMS
  • Free Caller ID display
  • Free incoming calls
  • Plan booster options available

Note: Information provided are accurate as of 22 February 2021.

VIVIFI Share for 4 users

Assuming you have a family of four users who each use 10GB/month each on average:

VIVIFI Share PlanData share allowancePriceAverage data per userAverage cost per user
Main line (VIVIFI Me)40GBS$29.9014.67GBS$11.49
Extra line 1 (VIVIFI Us)2GB*S$5.35**14.67GBS$11.49
Extra line 2 (VIVIFI Us)2GB*S$5.35**14.67GBS$11.49
Extra line 3 (VIVIFI Us)2GB*S$5.35**14.67GBS$11.49
Total44GBS$45.95

In this example, you’d only need to pay S$29.90 (main line) plus 3 sets of S$5.35 (sub-line), which totals up to S$45.95/month for the entire family. That works out to about S$11.49 for 14.67GB of data per person.

That’s way cheaper than the standard 20GB data plans (usually range between S$20 to S$30 monthly) offered by other telcos, especially if you’re unable to fully utilise all the data yourself. With VIVIFI Share, families (or groups of friends) can even share talktime and SMS on top of data.

Optional add-ons

If you need extra data or talktime, VIVIFI also provide flexible add-on options that can be added to your plan as and when you need it:

Add-ons forFeatures and pricing
VIVIFI Share Subscribed for each mobile line only (Not for sharing):
  • Booster 10GB. S$13.40 monthly
  • Booster 200 mins. S$4.28 monthly
  • Booster 1000 mins. S$8.56 monthly
  • Booster 100 SMS. S$3 monthly
VIVIFI Lite
  • VIVIFI Lite Top Up (1GB+100 mins+100SMS). S$3.21
  • Booster 4GB. S$5 (monthly)
  • Booster 1000 mins. S$8.56 (monthly)
VIVIFI Plus
  • Booster 4GB. S$5 monthly
  • Booster 200 mins. S$4.28 monthly
  • Booster 1000 mins. S$8.56 monthly
  • Booster 100 SMS. S$3 monthly

*Information provided are accurate as of 22 February 2021. Prices are inclusive of GST.

Does VIVIFI have international roaming plans?

Currently, VIVIFI offers four data roaming packs, known as VIVIFI Go. Upon activation, the plan will be valid for a specific period and can be used at any of the countries listed within the set.

Data roaming packPriceDestinations
AS$5 for 1GB
*Valid for 7 days after activation
Malaysia
BS$5 for 1GB
*Valid for 7 days after activation
Thailand
CS$20 for 3GB
*Valid for 10 days after activation
Australia, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Taiwan, Thailand
DS$35 for 1GB
*Valid for 30 days after activation
Australia, Austria, Bangladesh, Belgium, Brunei, Canada, Cambodia, China, Croatia, Czech Republic, Denmark, Egypt, Fiji, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Laos, Macau, Malaysia, Mexico, Mongolia, Myanmar, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA, Vietnam

Information provided are accurate as of 22 February 2021.

Like all telcos, VIVIFI also offers a pay-as-you-go roaming with partner telcos across the world. This means that whenever your overseas in a participating country, you’ll be able to use your phone on pay-as-you-go rates for calls, texts and data — assuming that you did not activate any roaming plans.

Do take note that the charges for pay-as-you-go are steep, and you may rack up hundreds of dollars on your mobile bill if you’re not careful. For more affordable talktime and SMS rates, you’re probably better off picking up a local or travel SIM at your travel destination instead of using VIVIFI Connect (IDD 001 and IDD 019) or VIVIFI Go.

Are there any fees to take note of?

  • Delivery charge. If you opt for home delivery for your SIM cards, it’ll be S$12 for each delivery. Multiple cards can be delivered in a single order.
  • Plan change fee. Depending on the plan you’re currently on and the one you’re switching to, you may be charged a fee. For example, it’ll cost S$21.40 if you change from Plus to Lite or Share to Lite/Plus plans.
  • Voluntary suspension. If you need to put a pause on your current plan (up to 12 months), you’ll be charged a suspension monthly recurring fee as follows:
    • VIVIFI Share (Me): S$10.70/month
    • VIVIFI Share (Us): S$5.35/month
    • VIVIFI Lite: Full monthly subscription fee

What are the pros and cons of VIVIFI plans?

Before signing up for a VIVIFI plan, take a look at the following to determine if its right for you:

Pros

  • No contract. You may choose to cancel the plan at any time without incurring any extra fees
  • Shareable mobile plan. VIVIFI Share is a one-of-a-kind family sharing plan to help users maximise their plans and avoid data wastage
  • Free perks with every plan. Instead of charging a fee for incoming calls, SMS and caller ID service, VIVIFI provides it for free
  • Fast and simple registration. The entire process from registration to porting your number over to SIM delivery is quick and hassle-free
  • Highly customisable. VIVIFI offers a wide range of add-on bundles if you need to upsize your base plan
  • User-friendly app. It helps to track usage, allows you to conveniently buy extra data, talk-time or roaming packages as and when you need and also offers help through their chat service.

Cons

  • Does not operate on its own infrastructure. If Singtel encounters any network or coverage issues, VIVIFI will subject to the same problems since it is leasing Singtel’s mobile network infrastructure
  • No mobile app. You’ll need to log onto your account from VIVIFI’s website to manage your plans. VIVIFI does not have a mobile app that allows you to track live usage or manage your account on-the-go.
  • No telephone/live chat support. VIVIFI does not have any call centres, so the only customer support channels available is through email.

How to apply for a VIVIFI plan?

To apply for a VIVIFI plan, you’ll need to be at least 18 years old and register for a VIVIFI account on its website.

Make sure to have the following documents on hand:

  • A valid email address
  • Your contact number
  • Clear back and front images of your ID
  • A debit or credit card

Here’s a step-by-step guide to purchase a VIVIFI plan:

  1. Log into your account. Log into your VIVIFI account with your email ID and password
  2. Choose your plan. Select the VIVIFI plan you wish to purchase and click ‘Next’
    • For a new number: Choose a preferred mobile number from the list provided
    • Port in an existing line: Input your existing number and select the telco you’re porting from
  3. Provide your account details. Full name, date of birth and contact details for your SIM card delivery
  4. Verify your identity. Upload the front and back image of your FIN or NRIC
  5. Select your preferred mode of delivery. Either arrange for home delivery or self-collection
  6. Input your address. Provide your registered address and delivery address (if you opted for home delivery)
  7. Review information provided. Double check if all the details you’ve provided are correct and enter promotional code (if applicable)
  8. Provide payment details. Input your card details for payment
  9. Receive SIM card. Once you’ve received your VIVIFI SIM card, it’ll be automatically activated within 4 hours of the delivery/card collection

Our verdict

VIVIFI mobile plans are mostly catered to low to average data users, offering a 40GB sharable mobile plan and smaller 6GB or 10GB individual plans.

So if you and your family (especially those with young children or seniors) don’t typically use that much per month, the VIVIFI Share plan is an ideal option to consider as you’d most likely to save more from a shared mobile plan compared to having individual plans that tend to cost between S$20 to S$30 per month. It is also the only MVNO offering affordable tiered rates if you exceed your data, talktime and SMS limits.

Before applying for a VIVIFI mobile plan, make sure to compare other similar offerings in the market so that you’d find the right deal that matches your needs and budget.

Frequently asked questions

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