No contract plans
All of VIVIFI’s mobile plans are SIM-only and contract-free. This means that you can cancel it at any time without having to worry about any locked-in periods.
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VIVIFI Singapore Review
The first MVNO telco in Singapore that offers a family-centric mobile sharing plan.
VIVIFI is one of the newest player looking to reinvent the telecommunications landscape in Singapore — with a contract-free shareable mobile plan designed for the whole family.
Find out more about the various VIVIFI’s plans, features and fees in our review.
Compare VIVIFI mobile plans
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What is VIVIFI?
Launched in July 2019, VIVIFI is a mobile virtual network operator (MVNO) in Singapore that utilises Singtel’s mobile network infrastructure.
VIVIFI offers a range of affordable SIM-only mobile plans, and most notably, its 180GB non-contract shareable mobile plan. At only $40.37 per month, VIVIFI allows you to share your data, talktime and SMS with up to 9 other users.
Benefits of VIVIFI mobile plans
VIVIFI mobile plans come with an array of benefits, such as:
In addition to the major features above, VIVIFI’s users can also benefit from:
- Promotional offers. VIVIFI often provide time-limited offers to entice new sign ups.
- Free self-collection option for SIM cards. If you prefer to do a self-collection for your SIM card, VIVIFI offers convenient collection points at over 10 MRT stations. Collection is available thrice a week with two timeslots per day.
- No registration or SIM card charges. Some telcos charge a one-time fee for registration and SIM card, but VIVIFI waives all charges for these.
- Free perks. Enjoy free incoming calls and SMS, plus caller ID and roaming activation with every VIVIFI plan.
- Data boosts. Still feel short on data, talktime or SMS? Select from a wide range of add-on boosters with the option of a one-off purchase or monthly recurring basis.
What are the mobile plans offered by VIVIFI?
VIVIFI offers the following mobile plans:
| Plan | Monthly subscription | Features |
|---|---|---|
| VIVIFI Share | $40.37/month |
|
| VIVIFI Binge | From $17.66/month |
|
| VIVIFI Lite | $8.88/month |
|
| VIVIFI Plus | $9.08/month |
|
Note: Information provided are accurate as of 28 Feb 2023.
Optional add-ons
If you need extra data or talktime, VIVIFI also provide flexible add-on options that can be added to your plan as and when you need it:
| Add-ons for | Features and pricing |
|---|---|
| VIVIFI Share | Subscribed for each mobile line only (Not for sharing):
|
| VIVIFI Lite |
|
| VIVIFI Plus |
|
*Information provided are accurate as of 28 Feb 2023. Prices are inclusive of GST.
Does VIVIFI have international roaming plans?
Currently, VIVIFI offers four data roaming packs, known as VIVIFI Go. Upon activation, the plan will be valid for a specific period and can be used at any of the countries listed within the set.
| Data roaming pack | Price | Destinations |
|---|---|---|
| VIVIFI Go – MYS | $5 for 1GB *Valid for 7 days after activation | Malaysia |
| VIVIFI Go – THA | $5 for 1GB *Valid for 7 days after activation | Thailand |
| VIVIFI Go – ROAM1 | $17 for 2GB *Valid for 14 days after activation | Australia, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, South Korea, Taiwan, Thailand, Vietnam |
| VIVIFI Go – ROAM2 | $33 for 3GB *Valid for 21 days after activation | Albania, Argentina, Armenia, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Burkina Faso, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, Mongolia, Myanmar, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Slovak Republic (Slovakia), South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Turkey, UAE, UK, Ukraine, USA, Uzbekistan, Vietnam |
Information provided are accurate as of 28 Feb 2023.
Like all telcos, VIVIFI also offers a pay-as-you-go roaming with partner telcos across the world. This means that whenever your overseas in a participating country, you’ll be able to use your phone on pay-as-you-go rates for calls, texts and data — assuming that you did not activate any roaming plans.
Do take note that the charges for pay-as-you-go are steep, and you may rack up hundreds of dollars on your mobile bill if you’re not careful. For more affordable talktime and SMS rates, you’re probably better off picking up a local or travel SIM at your travel destination instead of using VIVIFI Connect (IDD 001 and IDD 019) or VIVIFI Go.
Are there any fees to take note of?
- Plan change fee. Depending on the plan you’re currently on and the one you’re switching to, you may be charged a fee. For example, it’ll cost $21.40 if you change from Plus to Lite or Share to Lite/Plus plans.
- Voluntary suspension. If you need to put a pause on your current plan (up to 12 months), you’ll be charged a suspension monthly recurring fee as follows:
- VIVIFI Share (Me): $10.80/month
- VIVIFI Share (Us): Full monthly subscription fee
- VIVIFI Lite: Full monthly subscription fee
What are the pros and cons of VIVIFI plans?
Before signing up for a VIVIFI plan, take a look at the following to determine if its right for you:
Pros
- No contract. You may choose to cancel the plan at any time without incurring any extra fees
- Shareable mobile plan. VIVIFI Share is a one-of-a-kind family sharing plan to help users maximise their plans and avoid data wastage
- Free perks with every plan. Instead of charging a fee for incoming calls, SMS and caller ID service, VIVIFI provides it for free
- Fast and simple registration. The entire process from registration to porting your number over to SIM delivery is quick and hassle-free
- Highly customisable. VIVIFI offers a wide range of add-on bundles if you need to upsize your base plan
- User-friendly app. It helps to track usage, allows you to conveniently buy extra data, talk-time or roaming packages as and when you need and also offers help through their chat service.
Cons
- Does not operate on its own infrastructure. If Singtel encounters any network or coverage issues, VIVIFI will subject to the same problems since it is leasing Singtel’s mobile network infrastructure
- No mobile app. You’ll need to log onto your account from VIVIFI’s website to manage your plans. VIVIFI does not have a mobile app that allows you to track live usage or manage your account on-the-go.
- No telephone/live chat support. VIVIFI does not have any call centres, so the only customer support channels available is through email.
How to apply for a VIVIFI plan?
To apply for a VIVIFI plan, you’ll need to be at least 18 years old and register for a VIVIFI account on its website.
Make sure to have the following documents on hand:
- A valid email address
- Your contact number
- Clear back and front images of your ID
- A debit or credit card
Here’s a step-by-step guide to purchase a VIVIFI plan:
- Log into your account. Log into your VIVIFI account with your email ID and password
- Choose your plan. Select the VIVIFI plan you wish to purchase and click ‘Next’
- For a new number: Choose a preferred mobile number from the list provided
- Port in an existing line: Input your existing number and select the telco you’re porting from
- Provide your account details. Full name, date of birth and contact details for your SIM card delivery
- Verify your identity. Upload the front and back image of your FIN or NRIC
- Select your preferred mode of delivery. Either arrange for home delivery or self-collection
- Input your address. Provide your registered address and delivery address (if you opted for home delivery)
- Review information provided. Double check if all the details you’ve provided are correct and enter promotional code (if applicable)
- Provide payment details. Input your card details for payment
- Receive SIM card. Once you’ve received your VIVIFI SIM card, it’ll be automatically activated within 4 hours of the delivery/card collection
Our verdict
VIVIFI mobile plans are mostly catered to low to average data users, offering a 180GB sharable mobile plan and smaller 6GB or 10GB individual plans.
So if you and your family (especially those with young children or seniors) don’t typically use that much per month, the VIVIFI Share plan is an ideal option to consider as you’d most likely to save more from a shared mobile plan compared to having individual plans that tend to cost between $20 to $30 per month. It is also the only MVNO offering affordable tiered rates if you exceed your data, talktime and SMS limits.
Before applying for a VIVIFI mobile plan, make sure to compare other similar offerings in the market so that you’d find the right deal that matches your needs and budget.
Frequently asked questions
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